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Windows 7 connects to wireless network but no internet access - have a HP Pavilion G6 laptop

Tags:
  • Internet Access
  • Connection
  • Wireless Network
Last response: in Wireless Networking
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January 15, 2014 2:56:25 PM

Hi All,

Until yesterday the wireless connection on my HP laptop used to work fine. Yesterday I had to go to my grandmothers, but needed to work online. She has a wifi router at hers so I thought my laptop would connect fine to the internet without any problems as it used to be fine when i lived with her. It didn't connect at hers and now doesn't connect at my home either.. Please can anyone help as I've spent almost the best part of 2 days trying to resolve this. I have uninstalled the wireless adapter driver and re-installed a number of times. Most of the time the icon has a yellow spot over the grey bars and when I try to connect it doesn't allow this, saying there was a problem connecting even though it picks up the connection and allows me to try and connect. When I hardwired to the router the internet works fine and also recognizes the wireless connection as well but the icon then reverts to the yellow exclamation mark over the grey bars and has a status of limited access - which means no access at all either. Please can anyone shed any light on this? I have also tried the static IP and DNS server actions into ipv4 on the wireless adaptor too. Please find below the results of running ipconfig from the command screen:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Shiv
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : default

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 08-ED-B9-3A-82-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : default
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 80-C1-6E-50-B9-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e8fd:c981:66ed:a969%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.121(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 15 January 2014 22:08:05
Lease Expires . . . . . . . . . . : 17 January 2014 22:12:29
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 192987502
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-77-74-1F-80-C1-6E-50-B9-A2
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{DFABFA4B-3B4B-4402-BBFE-28BC6232ED9A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2c09:460:3f57:fe86(Preferred)
Link-local IPv6 Address . . . . . : fe80::2c09:460:3f57:fe86%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.default:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : default
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Also somehow I lost one so called adapter, which is the microsoft virtual wifi miniport adaptor...

Also i realised that the physical address (mac address?) for the ethernet and the lan from running the ipconfig is different..should this not be the same?

Please if anyone can help it would be much appreciated, I have also followed the very simple videos on trying to resolve this from youtube, but all of those seem pretty basic to the problem I'm experiencing.

Many Thanks,

Shiv

More about : windows connects wireless network internet access pavilion laptop

January 15, 2014 5:52:02 PM

Try to system restore feature in Windows. Go to start, programs, accessories, system tools, system restore. Select restore my computer to an earlier time. Click on a date prior to when your were experiencing this problem. The process should take about 10 minutes and will not delete your personal files.
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January 16, 2014 1:32:36 AM

dizzyh said:
Try to system restore feature in Windows. Go to start, programs, accessories, system tools, system restore. Select restore my computer to an earlier time. Click on a date prior to when your were experiencing this problem. The process should take about 10 minutes and will not delete your personal files.


m
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January 16, 2014 1:36:27 AM

Hi Dizzyh,

I have already done this twice with no joy. The problem is still there. I forgot to add that I'm able to have 2 connections/networks up at the same time, the wired which comes up as the local area connection and works and the wireless which doesn't work is recognised as an unidentifiable network...

Thanks, but I can't see this as being the solution

Could it be that my Lan adapter is showing media disconnected from the ipconfig report, even though it should be or that the Mac/physical address is different from the one for the Ethernet?

Funnily enough I removed all of the wireless networks from the network and sharing center and after the system restores they are no longer there either. My phones and PlayStation connect to the router without a problem through wireless.
m
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January 16, 2014 5:48:32 AM

Go to the the wireless card settings, Right click on the wireless connection, click configure, select from Advanced tab, click “Adhoc 11n” and enable.

m
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April 9, 2014 1:44:40 PM

Hi Dizzyh,

Thanks for trying to help, I tried the above and it's still not working. Sorry for the pro longed response to your suggestion. At the time of this happening I was unemployed and looking for work, so having no wireless connection was a nuisance. Now I'm back into work and don't get the chance to use the my personal laptop as much as I would like to.

Any other suggestions would be grateful. It's almost like when I'm wired to the router, the computer is creating a conflict as when I hover over the bars at the bottom, the dialogue box states internet access for the wired connection and recognises the name, whereas below this is the wireless connection as unidentified network and no internet access below it. Dont know if this helps at all or not.

Thanks,
m
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May 6, 2014 8:28:06 AM

dizzyh said:
Try to system restore feature in Windows. Go to start, programs, accessories, system tools, system restore. Select restore my computer to an earlier time. Click on a date prior to when your were experiencing this problem. The process should take about 10 minutes and will not delete your personal files.


m
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May 6, 2014 8:30:14 AM

I was having the same internet connection problem. I just did the SYSTEM RESTORE as you suggested and I am now back on line. Thank you VERY much.
Rick B
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!