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Video Hardware error problem.

Last response: in Graphics & Displays
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January 16, 2014 1:00:39 AM

Greeting to all, Yesterday night when i ran the epsxe 1.9 and press ESC and click resume, PC hanged at Black screen. But i had to hard reset. Later on when i had a look reliability viewer, it showed video hardware error 3 time already. It seemed to be ok for a while after reset but when launched Batman Arkam Origin, corruption pattern occurred and hang at completely at the beginning of mission screen. It is same like the one in the link http://imageshack.us/a/img32/18/7y7m.jpg It isn't mine but best example. I've never had any problem before. After hard reset and when i loaded the games again. it seemed to be ok. When i ran CPUZ GPUZ HWmonitor, everything seemed to ok.

Here is detail specification of my PC

Windows 7 Ultimate, SP1 64 bit
Intel Core i5 760 @ 2.79 GHz (Intel Turbo boast disabled)
2x Kingston DDR 3 1333Mhz in dual channel mode
MSI H55M E-33
MSI N460 GTX Cyclone 768 MB (331.65 installed) No OC, running at default clock speed.
Vantec Ion2 520w
Seagate 500GB SATA

I'd like to know where i should start looking for the solution. One more question is how i can ground ESD where no ground solution is available (eg. no ground wiring in the building) ? Can i simply touch PC Power supply's metal part to ground any static charge? Any help will be appreciated.

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January 16, 2014 9:47:06 AM

The artifacts showing in the image happens due to a faulty GPU, it could have been the case here. Or sometimes it could happen due to overheat.

Your PSU is the other suspect, as its not a trusted unit, it may be failing to deliver the proper power to GPU, thus the artifacts happens.

So first try to borrow a PSU to test, if the problem persists, then borrow a GPU to test also.

And you could touch any metal to release the static energy or you could use a anti-static wrist-band.
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January 16, 2014 7:45:26 PM

lonewolf7 said:
The artifacts showing in the image happens due to a faulty GPU, it could have been the case here. Or sometimes it could happen due to overheat.

Your PSU is the other suspect, as its not a trusted unit, it may be failing to deliver the proper power to GPU, thus the artifacts happens.

So first try to borrow a PSU to test, if the problem persists, then borrow a GPU to test also.

And you could touch any metal to release the static energy or you could use a anti-static wrist-band.


Thanks you indeed. I'd like to explain that i forgot to mention, so that it will make easier for you to help me point out more specific. I had it PC since Oct 2010. Since then i never had any problem so far. I regularly clean dust inside PC thoroughly for every 6 months. But like most people, i don't use any anti static wrist band and just touch the unpainted PC casing. One month ago, i cleaned the PC. At the moment, everything seemed to ok for a while. A couple weeks later, installed RAM only showed around 2 GB usable out of 4 GB. Even in Memtest 86+ it shows approximately 2GB. I was able to fix by swapping the DIMM 1 RAM to DIMM 3 slot and vice versa. It seemed to fix the problem. After that i had that error mention previously. Yesterday night when i get back from work, i tried to repair the PC. At that time. I swapped back the DIMM3 RAM to DIMM 1 slot and likewise. Take out GPU and clean the PCI E 16x slot with air compress can and reseated the GPU. When i booted the PC and run Memtest 86+ It showed as 4054 MB and let it finish 1 pass and it passed with no errors. Here is question I'd like to ask why memtest shows 4054 and in resource monitor, it shows 4055? After that, I installed Microsoft hotfix for video hardware error and updated Nvidia driver to 332.21 and installed MSI Kombustor 2.5 for GPU burn-in test. Before running MSI Kombustor, i ran the Batman Arkam Origin and no more error, then i run the Kombustor for 10 mins cos i don't have much time. So far so good. Maybe i need to run it more longer to comfirm when the problem still persists or not. Thanks again for helping me and sorry for make you read that long. Actually my only free time to use PC is around two hours because of the nature of my work. Thanks...
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January 17, 2014 6:33:07 AM

If you are worried about that replacing of the RAM make things work like this, then I would say no, its unlikely. You can try to memtest for atleast 4-5 hours and atleast for 5-6 passes.

And do not worry to much if the artifacts has just happened for once or twice, it happened with me also. If it happens regularly then there will be something to worry about. See how the PC performs for next few days, if the problem persists then I would say its happening from a faulty GPU, else nothing much to worry about for now.
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January 17, 2014 5:49:22 PM

lonewolf7 said:
If you are worried about that replacing of the RAM make things work like this, then I would say no, its unlikely. You can try to memtest for atleast 4-5 hours and atleast for 5-6 passes.

And do not worry to much if the artifacts has just happened for once or twice, it happened with me also. If it happens regularly then there will be something to worry about. See how the PC performs for next few days, if the problem persists then I would say its happening from a faulty GPU, else nothing much to worry about for now.


That will do and thanks Lonewolf7. I'll let you know if the problem still persists. If I don't, that means I'm doing great. But thanks for helping me no matter what the outcome will be.
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January 18, 2014 8:57:36 AM

You are welcome, and I am always here to help, at least I will try my level best. Good luck.
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