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Computer Won't Restart--PXE-E61: Media test failure, check cable // PXE-M0F: Exiting Intel Boot Agent.

Last response: in CPUs
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January 16, 2014 10:43:10 AM

Hi all, I'm having a little bit of a computer problem--

My computer won't do a restart, but will only boot-up on a Shut-Down, and then by pushing the power-button.

If I do a restart, the boot screen comes up with the option to press F2 to go to BIOS Settings. There's usually a couple changing numbers in the lower-right hand corner. Well-- if I restart those numbers stop at 5A... and after a couple minutes go to a blank screen that says:

Intel(R) Boot Agent PXE Base Code (PXE-2.1 build 087)
Copyright (c) ---copyright info----

PXE-E61: Media test failure, check cable
PXE-M0F: Exiting Intel Boot Agent.
No bootable device -- insert boot disk and press any key...


I've check the harddrive, and its plugged in correctly, but its still giving me this error on restart.

Any help would be GREAT! :D  Because I'm completely lost at this point. Oh, I am also running a ZT Systems with an i5 processor, if that helps.

Thanks!
a c 114 à CPUs
January 16, 2014 11:07:15 AM

Hi, What's the boot order in BIOS?
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January 16, 2014 11:24:04 AM

alexoiu said:
Hi, What's the boot order in BIOS?


My boot order is--

>Hard Disk Drive
>CD/DVD-ROM Drive
>Floppy Drive
>Ethernet

I've also tried CD/DVD-ROM first, but neither has worked.
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a c 114 à CPUs
January 16, 2014 11:34:18 AM

What motherboard using? What SATA ports are the drives connected, and what drives?
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January 17, 2014 9:17:49 AM

By any chance using an Intel SSD?? This because I have the same problem with two HP laptops.

They work fine with shut-down and then switching on, but they don't do "restart"

I tested them with an HDD and they work normal
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January 17, 2014 9:57:13 AM

FOUND IT .......... (in my case) (after a bit of lateral thinking (and 40 -80 hours of testing and trying)

https://communities.intel.com/thread/44258?start=0&tsta...

Firmware update for the Intel 530 SSD and Bob's your uncle.

Like Jerry Pournelle used to say:" I make all those silly mistakes so you don't have to make them"
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January 17, 2014 10:41:10 AM

alexoiu said:
What motherboard using? What SATA ports are the drives connected, and what drives?


I'm pulling this from the DirectX Diagnostic Tool, so, hopefully, it should be correct.

The "system manufacturer" is : zt_grp
The "System Model" is : ztsys122

How do I find out what SATA ports the drives are connected? Would that be in the BIOS settings?

I'm not sure if that is right. I have 2 HDDs, one is a 3TB, the other is my 1TB C: drive.
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January 17, 2014 10:53:08 AM

alexoiu said:
What motherboard using? What SATA ports are the drives connected, and what drives?


Also, in Disk Management, my System (C:)  drive is Disk 1, but my second Hard-Drive, the 3TB, is Disk 0. Could the order here be causing the issue?
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Best solution

a c 114 à CPUs
January 17, 2014 11:46:38 AM

Try swapping the SATA cables (motherboard turned off).
As for the board model, try installing CPU-Z: http://www.cpuid.com/softwares/cpu-z.html
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January 17, 2014 12:14:48 PM

alexoiu said:
Try swapping the SATA cables (motherboard turned off).
As for the board model, try installing CPU-Z: http://www.cpuid.com/softwares/cpu-z.html


Ok, so with CPU-Z my Motherboard Manufacturer is Intel, and the Model is - DP55WB. I'll try switching the SATA cables.
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a c 114 à CPUs
January 17, 2014 12:20:21 PM

OK. If not working, try removing in BIOS the Ethernet from the bootable devices.
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January 17, 2014 1:00:43 PM

alexoiu said:
OK. If not working, try removing in BIOS the Ethernet from the bootable devices.


That worked, I opened it up and switched the SATA cables, restarts fine. Thanks!

But now I lost my second HDD, its not showing up in Disk Management, I'm going to open it back up and check its connection...

Thanks again!
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a c 114 à CPUs
January 17, 2014 1:34:08 PM

You're welcome. It looks like a SATA cable issue. Try replacing it.
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January 17, 2014 1:36:42 PM

alexoiu said:
You're welcome. It looks like a SATA cable issue. Try replacing it.


Alright, everything works perfectly now, thanks,
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!