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Uplay AC downloads

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  • Download
  • Video Games
  • Games
Last response: in Video Games
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January 16, 2014 8:42:06 PM

I should think if I trawled back far enough I would be able to find these :/ 

Simple, seemingly not uncommon, issue that I haven't managed to find a solution for thus far.

All of my Uplay games (admittedly not many) will download just fine, with the exception of AC4 and Liberation. 4 isn't too much of an issue because I own a physical copy, it's Liberation that's the main problem. Clicking the download button comes up with:

"Failed to start download

Uplay is unable to start your download. Check that you have an active internet connection and sufficient space on your hard drive then try again."

Both Criteria are met since Uplay can clearly connect because I was downloading the rest of the library in the background, and I have more than enough space to put both games on whichever of my drives I feel like. Any solutions?

P.S. Is there a limit to how many things Uplay can download at once, I know steam can only have one at a time but can queue others to download, but it seems the most Uplay can simultaneously download is 3 and no queue?

More about : uplay downloads

January 16, 2014 8:51:14 PM

Disable your Windows firewall completely.

Retry.

How much free space on your disk and how big is the game?
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January 16, 2014 9:01:05 PM

Free space isn't an issue at all, the drive it's being installed to (and the installer downloaded to) has something like 550GB free.
I don't know how big the game is but I think it's on the smaller side.
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January 16, 2014 9:03:09 PM

And the same happens with the firewalls off.
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January 16, 2014 9:11:31 PM

Is your harddrive formatted to NTFS? Not Fat32 or something silly?
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January 16, 2014 9:14:57 PM

Yep, NTFS. It is literally just the two games where it happens, 1.3TB of games on there from steam, origin, uplay, disk, not a problem, just AC4 and Liberation.
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January 16, 2014 9:43:49 PM

Finish the other downloads and than try. Might be a limit. Could be the server the game is hosted on is unavailable for whatever reason.
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January 16, 2014 9:55:07 PM

Still nothing on either for 4 or Liberation, and if it's the server then given on how many different occasions I've tried AC4 for one reason or another questions need to be asked of ubisoft
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January 17, 2014 7:08:08 AM

Only other thing I can think is to plug the computer directly into the modem and bypass your whole network infrastructure.

If it still doesn't work and all other downloads are complete; go to Uplay and have them check
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February 7, 2014 9:12:53 AM

Revival of old topics time :D 

Sent a ticket to Ubisoft who were completely usesless. Asked for some info, then asked for it again, then went completely dead :L
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February 26, 2014 10:58:42 PM

Try going into uplay and limiting your bandwith to 1 mb...worked for me
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March 3, 2014 7:15:07 AM

I'm having the exact same issue I've turned off the firewall for the program and have port forwarded Uplay and even limited the bandwidth, still nothing
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March 6, 2014 1:41:18 AM

uplay is having mega problems at the moment. Along with many others I have been trying to log on to play Anno 2070 deep ocean and it keeps coming up unable to connect to uplay/ubisoft server at this time. When it does work its good, but itpacks up every month or so for days at a time. Sent a help reguest and they got back to me within 24 hours with instructions to do all sorts of things to registry and other bits that shouldn't be neccessay. If I could find an anno like game somewhere else I'd probably go for it.
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March 6, 2014 2:46:52 PM

i figured it out. try running uplay in administrator mode. it sounds too obvious, but it worked for me!
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Best solution

March 12, 2014 12:15:54 AM

admin mode doesn't work. Uplay admit problem their end and have been trying to fix it for 10 days with no success.
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June 15, 2014 5:54:32 PM

Run uplay as an administrator. It worked for me
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August 16, 2014 10:08:15 AM

Issue for me was that I'd set the default installation path to somewhere outside the UPlay folders (C:\Program Files (x86)\Ubisoft). Running UPlay as administrator would have allowed it to install because UPlay could then modify files in that installation folder. When I set the installation path back to the default (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games) all was fine, as UPlay has access to that folder without it needing admin rights.

Port forwarding is being suggested on here and elsewhere as some sort of a solution to this problem. This is for setting up your PC as a server (eg a web server) and accessing it from outside your network - it makes sure that your computer can be seen from outside when it is behind a router, so the router forwards the communication to that port to your computer. It is going to do nothing for this sort of problem.
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September 25, 2014 11:46:59 AM

I'm having the same issue. Admin didn't work. I tracked down the issue by checking the Ubisoft/logs/launcher_log.txt which says that the metadata file was not found and was getting a 404. The parent directories were all good.. I called up Uplay and after convincing the guy I wasn't an idiot and actually know something about computers, he looked into it more and said that he did in fact see errors trying to pull the metadata and that they are working on it (or maybe will now that I pointed it out) and that it should be back up at the end of the day.

This may happen with other games.. so might be worth looking into if you are still having issues.
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September 25, 2014 11:29:35 PM

abda53 said:
I'm having the same issue. Admin didn't work. I tracked down the issue by checking the Ubisoft/logs/launcher_log.txt which says that the metadata file was not found and was getting a 404. The parent directories were all good.. I called up Uplay and after convincing the guy I wasn't an idiot and actually know something about computers, he looked into it more and said that he did in fact see errors trying to pull the metadata and that they are working on it (or maybe will now that I pointed it out) and that it should be back up at the end of the day.

This may happen with other games.. so might be worth looking into if you are still having issues.


You Sir are a legend, I noticed the same thing but was unsuccessful at convincing Ubisoft Tech Support.
They think us PC guys are retards...

Hopefully they fix it soon.

Cheers Mate...
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September 26, 2014 12:17:24 AM

lol well I think I only had success because their tech support is actually from the US and not outsourced... not sure how much good it did though because it's still down 12 hours later with a 404
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October 7, 2014 9:43:42 AM

robrev6 said:
i figured it out. try running uplay in administrator mode. it sounds too obvious, but it worked for me!


Wow! so basic! worked for me, too! Thanks!

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!