Sign in with
Sign up | Sign in
Your question
Solved

Wired internet connected, but no access Windows 7

Last response: in Networking
Share
January 17, 2014 9:10:54 AM

I recently decided to reinstall windows 7 because I had a few problems. After I reinstalled it, I had no internet. I thought "Well, I'm probably just missing a driver."
So I installed a driver, and the internet showed as "connected", but when I open my browser, none of the pages load.
I'm been googling and done everything my amatuer brain can think of.
Anyone here who can help? Just tell me what information to provide, and how, and I will do my best. So please, help me fix this!

Edit: Btw, I'm not actually sure I'm using the right driver. I'm using one from Realtek, and it says it's working, but it's not the one I used before, and since my PC is custom made, I don't have a manufactur website to refer to.
a b $ Windows 7
January 17, 2014 9:14:26 AM

do a "ipconfig /all" on a command prompt
m
0
l
January 17, 2014 9:20:58 AM

rgd1101 said:
do a "ipconfig /all" on a command prompt


Done. Didn't change anything, although I haven't restarted my PC. Or was I supposed to copy the information and paste it here?

Edit: Here's the information from the ipconfig /all:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Oliver-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 8C-89-A5-CA-38-71
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 17 January 2014 17:20:54
Lease Expires . . . . . . . . . . : 18 January 2014 17:20:53
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{B5869BED-A879-4544-A36A-EB98126D2985}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:14ed:2d2d:3f57:fefa(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::14ed:2d2d:3f57:fefa%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

m
0
l
Related resources
a b $ Windows 7
January 17, 2014 9:21:48 AM

what on it, post the output of the command.
m
0
l
January 17, 2014 9:25:48 AM

Ohjuler said:
rgd1101 said:
do a "ipconfig /all" on a command prompt


Done. Didn't change anything, although I haven't restarted my PC. Or was I supposed to copy the information and paste it here?


Yes, post the information here

Edit: Everything looks okay, can you ping 127.0.0.1?
m
0
l
January 17, 2014 9:37:32 AM

evims said:
Ohjuler said:
rgd1101 said:
do a "ipconfig /all" on a command prompt


Done. Didn't change anything, although I haven't restarted my PC. Or was I supposed to copy the information and paste it here?


Yes, post the information here

Edit: Everything looks okay, can you ping 127.0.0.1?


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>

Is that a yes?
m
0
l
January 17, 2014 9:39:36 AM

Ohjuler said:
evims said:
Ohjuler said:
rgd1101 said:
do a "ipconfig /all" on a command prompt


Done. Didn't change anything, although I haven't restarted my PC. Or was I supposed to copy the information and paste it here?


Yes, post the information here

Edit: Everything looks okay, can you ping 127.0.0.1?


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>

Is that a yes?


Are you sure your router actually has an internet connection? Might be a silly question but everything looks okay. Try to ping 192.168.1.1, and then ping an outside site, like google.com
m
0
l
January 17, 2014 9:50:26 AM

evims said:
Ohjuler said:
evims said:
Ohjuler said:
rgd1101 said:
do a "ipconfig /all" on a command prompt


Done. Didn't change anything, although I haven't restarted my PC. Or was I supposed to copy the information and paste it here?


Yes, post the information here

Edit: Everything looks okay, can you ping 127.0.0.1?


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>

Is that a yes?


Are you sure your router actually has an internet connection? Might be a silly question but everything looks okay. Try to ping 192.168.1.1, and then ping an outside site, like google.com


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Windows\system32>ping google.com

Pinging google.com [173.194.113.130] with 32 bytes of data:
Reply from 173.194.113.130: bytes=32 time=17ms TTL=54
Reply from 173.194.113.130: bytes=32 time=19ms TTL=54
Reply from 173.194.113.130: bytes=32 time=17ms TTL=54
Reply from 173.194.113.130: bytes=32 time=18ms TTL=54

Ping statistics for 173.194.113.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 19ms, Average = 17ms

C:\Windows\system32>

Yes, I'm pretty sure my router works. I'm using the wireless on my laptop right now, and the wired worked right until I reinstalled Windows.
It might be worth mentioning that I actually managed to install Windows 7 updates, but the download didn't do anything for several minutes, then it suddenly spiked for a couple of seconds, then went dead. Rinse and repeat every 20 or so minutes. I haven't been able to access any web pages, though, no matter the browser, nor does my Utorrent work.
m
0
l
January 17, 2014 9:57:21 AM

Your internet is working fine if you can ping outside destinations. Try downloading an offline installer for Chrome, or an update for IE and then transfer it to the PC you're having problems with and install Chrome or update IE.
m
0
l
January 17, 2014 10:03:40 AM

evims said:
Your internet is working fine if you can ping outside destinations. Try downloading an offline installer for Chrome, or an update for IE and then transfer it to the PC you're having problems with and install Chrome or update IE.


Just tried using the offline installer for Chrome, and even though it installed fine, it didn't fix the problem. It's still unable to load web pages.
m
0
l
a b $ Windows 7
January 17, 2014 10:45:59 AM

In internet Explorer, go to tools, internet options, click on connections, If anything is entered in Dial Up and Virtual Network settings" delete it. Below click on LAN settings and check the box the says "Automatically detect settings"
m
0
l
January 17, 2014 10:49:39 AM

dizzyh said:
In internet Explorer, go to tools, internet options, click on connections, If anything is entered in Dial Up and Virtual Network settings" delete it. Below click on LAN settings and check the box the says "Automatically detect settings"


There was nothing to delete, and the LAN settings were already on auto.
m
0
l
a b $ Windows 7
January 17, 2014 11:01:21 AM

Right click on My Computer, Properties, Device Manager, click on view, show hidden devices. Then click on network adapters, is there anything that is not working or in yellow? If not try disabling anything that has IPv6. Then go to start, type cmd. type ipconfig/release then ipconfig/renew.
m
0
l
January 17, 2014 11:14:49 AM

dizzyh said:
Right click on My Computer, Properties, Device Manager, click on view, show hidden devices. Then click on network adapters, is there anything that is not working or in yellow? If not try disabling anything that has IPv6. Then go to start, type cmd. type ipconfig/release then ipconfig/renew.


There were nothing that were yellow or anything of the sort.
Here are the drivers, in order:

Microsoft ISATAP Adapter
Realtek PCIe GBE Family Controller
Teredo Tunneling Pseudo-Interface
WAN Miniport (IKEv2)
WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)

I disabled the IPv6 one, and then did the release and renew part.

C:\Windows\system32>ipconfig/release

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{B5869BED-A879-4544-A36A-EB98126D2985}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:ce0:35b7:3f57:fefa
Link-local IPv6 Address . . . . . : fe80::ce0:35b7:3f57:fefa%12
Default Gateway . . . . . . . . . : ::

C:\Windows\system32>Ipconfig/renew

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 192.168.1.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter isatap.{B5869BED-A879-4544-A36A-EB98126D2985}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:ce0:35b7:3f57:fefa
Link-local IPv6 Address . . . . . : fe80::ce0:35b7:3f57:fefa%12
Default Gateway . . . . . . . . . : ::

C:\Windows\system32>

Nothing seems to have changed, but I haven't restarted my PC yet. Want me to do that?
m
0
l
a b $ Windows 7
January 17, 2014 11:15:24 AM

Also try ipconfig /flushdns and restart your machine
m
0
l
a b $ Windows 7
January 17, 2014 11:15:25 AM

you run you own dns server? it using 192.168.1.1
m
0
l
January 17, 2014 11:18:38 AM

dizzyh said:
Also try ipconfig /flushdns and restart your machine


Done. I'll update in a couple of minutes.
Update: No change. :( 
m
0
l
January 17, 2014 11:20:32 AM

rgd1101 said:
you run you own dns server? it using 192.168.1.1


No, I don't run my own dns server. I did, however, use a proxy pre-reinstallation because some websites were blocked off in my country. I used the website "proxydns.co", if I remember correctly.
m
0
l
a b $ Windows 7
January 17, 2014 11:23:39 AM

If that goes not work, go the your network card properties (where you unchecked IPv6) but click on IPv4, properties. Click on "Use the following DNS server address" input 8.8.8.8 (googles dns) and hit okay.
m
0
l

Best solution

a b $ Windows 7
January 17, 2014 11:38:10 AM

Well there is your problem, you are using proxydns.com. Go the your network card properties (where you unchecked IPv6) but click on IPv4, properties. Click on "Use the following DNS server address and type the following 74.207.242.231 and secondary 50.116.28.138
Share
January 17, 2014 11:47:01 AM

dizzyh said:
If that goes not work, go the your network card properties (where you unchecked IPv6) but click on IPv4, properties. Click on "Use the following DNS server address" input 8.8.8.8 (googles dns) and hit okay.


IT WORKED! both my browser and Utorrent are working now.
Only problem is that Youtube now gives me "500 internal error" when I try to access it. It might be a separate issue entirely, but I figured that maybe it has something to do with the fact that the DNS you gave me belongs to Google, who owns YouTube. Is there an alternative DNS I could use? At any rate, though, thanks a bunch for the help.
Edit: Nevermind, it works now. Still curious as to whether or not the Google DNS will have any future impact, though.
Second edit: Nevermind again, just read your latest post. Once again, thanks a lot for the help! Couldn't have done it without you. Truly, thank you.

Third edit: all right, the 74.207.242.231 and 50.116.28.138 didn't work, so I'll just use Google's.

Fourth edit: ignore above edit. Was a different issue entirely.
m
0
l
a b $ Windows 7
January 17, 2014 11:50:47 AM

google dns is free and public, as long as your country is not blocking it.

remember to pick dizzyh answer as the solution
m
0
l
!