ASUS Radeon R9 270X DirectCU II TOP - Won't Update / Crashing HELP!

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TheWadeShow

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Jan 17, 2014
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I recently purchased a Dell XPS 8700, and purchased the ASUS Radeon R9 270X DirectCU II TOP to augment it with.

I got the old card out, new card in, updated the drivers and everything is pretty much working just fine. Then I turn on one of my games (Neverwinter or something else like Supreme Commander), and after about five minutes or so the game will crash and so will Firefox if I have it running.

It will also display the following Fatal Error:

"Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while creating index buffer. Technical Details: D3D11 Device removed due to DXGI_ERROR_DEVICE_RESENT 0x887a0007"

I thought maybe the Drivers weren't updated, so I went into the GPUTweak-thing that comes with it and attempted to update from the cards-program but everytime I try it fails.

Sometimes my display will suddenly lose signal for a couple seconds, and then come back and I get a system notification saying that the graphics card stopped responding, but recovered.

I have no idea what to do and would be very appreciative of some help!
 
Solution
I
What Graphics Card did you have before upgrading?

The usual procedure is: remove all drivers from GPU (Nvidia or AMD), shutdown your computer, remove the old GPU, install the new GPU, turn on your computer and download the latest drivers from the correct brand (Nvidia or AMD), install what u downloaded, reboot your PC and Voila.

In case u have any trouble doing this by yourself you can use a little program called DDU (Display Driver Unistaller) and run it in Safe Mode and it does that for you, after that install new GPU and Drivers and you are ready to go.

If all is OK with the new card you will be ready to play.
Good Luck mate, anything u need just ask
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Ibian Pahiva

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Dec 15, 2013
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What Graphics Card did you have before upgrading?

The usual procedure is: remove all drivers from GPU (Nvidia or AMD), shutdown your computer, remove the old GPU, install the new GPU, turn on your computer and download the latest drivers from the correct brand (Nvidia or AMD), install what u downloaded, reboot your PC and Voila.

In case u have any trouble doing this by yourself you can use a little program called DDU (Display Driver Unistaller) and run it in Safe Mode and it does that for you, after that install new GPU and Drivers and you are ready to go.

If all is OK with the new card you will be ready to play.
Good Luck mate, anything u need just ask
 
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Solution
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TheWadeShow

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Jan 17, 2014
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Ok, so I unstalled both the AMD and Nvidia Drivers, Restarted, Ran CCleaner, Restarted, installed my Drivers from the disc that came with my new graphics card, Restarted.

No problems. So I start up Steam, open up Neverwinter nights and start playing. I get about a minute into gaming and the game suddenly crashes and I get a new Fatal Error.

"Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while creating a texture.

Technial Details: DXGI_ERROR_DEVICE_REMOVED while creating 2D texture size 64x64 (1mips, RTEX_BGRA_U3, usage 4, Mgd Y, GS N)D3D11 Device removed due to DXGI_ERROR_DEVICE_RESET 0X887a0007"

It's also still randomly losing signal to my monitor, and then coming back up with a notification that it stopped responding but had recovered.




To answer your question it had a NVIDIA® GeForce® GT 635 1GB DDR3 in it that I replaced.


EDIT: Also, I keep trying to update the Graphics Card Driver through the GPU-Tweak but the update continually fails. I don't know if this is related to the issue, but its worth repeating.

EDIT2: I tried to lower my GPU Clock from 1120 to 1080. I managed to get about 5 minutes of play time out of it before it crashed, and it gave me a new Fatal Error.

"Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while creating a render target view.

Technical Details: D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006"
 
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Martell1977

Martell1977

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Have you tried downloading the latest driver from AMD.com?

The disc that comes with the GPU work but are usually outdated almost immediately. AMD puts out new drivers often and there is just no way to keep the ones in the box up-to-date.

Also, use HWMonitor or similar to track your temperatures.
 
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TheWadeShow

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Jan 17, 2014
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Ok, I went to AMD.com and downloaded the appropriate drivers for my Graphics Card. Installed it, restarted, and tried getting onto the game. It instantly crashes on the loading screen and gives me another Fatal Errror:

"Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

Technical Details: Sync query 6 0xb3c640 GetData x x 0x887a0005 NF 0 D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006"

I'm also getting random blackouts of signal, and then returning with a system notification of "Display driver stopped responding but has recovered."

So... how do I proceed from here?
 
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Alabama25

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Jan 18, 2014
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Are you using the stock power supply? I believe the r9 270x may be pushing the limits of the 460w psu that came with the 8700. The r9 270 (non x) would be a better choice.
 
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maxalge

maxalge

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If you are using the stock power supply from the dell, that's most likely the culprit. I believe it is marked as a 450w unit.


Open your computer and post back with its specs, which can be seen on the sticker attached to the power supply.



500w with 30 amps or better on the 12v rail is whats needed.
 
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juanrdp

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My bet would be the PSU.

The XPS 8700 i think that have a 460 Watt OEM PSU made by Delta Electronics, but the Asus R9 270X ask for a 500w PSU, you mix a mediocre PSU with a card that ask for more power than the allowed PSU maximun and i would bet that when you have a power spike in the system the PSU couldn't handle the load.

 
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