having problems to add more RAM

RickGoz

Honorable
Jan 17, 2014
2
0
10,510
Hi all:

Well last week a got this Kingston RAM KVR13N9S8/4 that is suposed to work with a 1333 BUS, and my motherboard is an INTEL DP55WB, so just to let you know this RAM is different from the ones i already have, and when restating my pc, i checked that the BIOS setup recognized the new RAM, but when booting again my pc wont start, any idea of what could be happening? Thanks a lot.
 
Solution
Hello RickGoz,
I'm Jewel with Kingston Technical Support and would like to offer our assistance. The Intel DP55WB motherboard is no longer officially supported and PN KVR13N9S8/4 has never been listed as compatible. KVR13N9S8/4 is a Single Rank and is the replacement part for the compatible part number KVR1333D3N9H/4G which is Dual Rank. The main issue for your system to be able to recognize and utilize the memory correctly is the Single Rank module is using less but larger capacity DRAM chips that the motherboard may not be able to complete read. It appears to recognize that the memory is there as you said in the BIOS but when it attempts to use it is when it has trouble. Unfortunately, we no longer manufacture parts that are...

Tradesman1

Legenda in Aeternum
What's the old DRAM, the 1156 socket mobo can be pickier than many of the others when mixing DRAM, might try booting with the old sticks and raise DRAM voltage + 0.06 then add the new sticks, that might help but may well need DRAM timings adjusted as well as additional MC (memory controller) voltage also
 

kingstonhq

Honorable
Mar 11, 2013
329
0
11,160
Hello RickGoz,
I'm Jewel with Kingston Technical Support and would like to offer our assistance. The Intel DP55WB motherboard is no longer officially supported and PN KVR13N9S8/4 has never been listed as compatible. KVR13N9S8/4 is a Single Rank and is the replacement part for the compatible part number KVR1333D3N9H/4G which is Dual Rank. The main issue for your system to be able to recognize and utilize the memory correctly is the Single Rank module is using less but larger capacity DRAM chips that the motherboard may not be able to complete read. It appears to recognize that the memory is there as you said in the BIOS but when it attempts to use it is when it has trouble. Unfortunately, we no longer manufacture parts that are compatible with that motherboard as the components needed are no longer available. I would recommend to check with your place of purchase to see if they have any stock of the older part number KVR1333D3N9H/4G as that would be 100% compatible with your system. It was just discontinued last month (December 2013) so there is a good chance of resellers still having stock of that part number. For any other questions, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you. Please be sure to have the part in question on hand when you call.

Thank you for selecting Kingston as your upgrade partner.
 
Solution