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Black Screen and Reboot while installing AMD Drivers

Tags:
  • Catalyst
  • AMD
  • Windows 8
  • Graphics
Last response: in Graphics & Displays
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January 18, 2014 4:50:06 PM

I was experiencing sudden reboots and driver crashes on Windows 7. Decided to upgrade to a clean install of Windows 8 to fix these problems, but made some more. While installing AMD Driver 13.12, my system flickers, goes black, then reboots or hangs on the black screen(left it on for 2 hours, still black). Once it reboots, my system won't boot at all so I have to go into Safe Mode and use Display Driver Sweeper to remove the AMD Driver, then it boots. What can I do to fix this? Also, unticking the HDMI audio option doesn't fix anything, same results.

http://pcpartpicker.com/user/BeRawhh/saved/36UF Those are my system specs.

More about : black screen reboot installing amd drivers

January 18, 2014 4:56:12 PM

Try to install the drivers in safe mode, if that doesn't work what usually the case is that windows automatically installs amd drivers but without catalyst and it can interfere with the driver install you are doing
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January 18, 2014 5:00:18 PM

lobaman said:
Try to install the drivers in safe mode, if that doesn't work what usually the case is that windows automatically installs amd drivers but without catalyst and it can interfere with the driver install you are doing

Forgot to say but already tried that. I get an error about not being able to detect my system.
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Related resources
a b * Windows 8
January 18, 2014 5:03:50 PM

Potentially your powersupply is dying
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January 18, 2014 5:05:31 PM

Alec Mowat said:
Potentially your powersupply is dying

Really? I just got this PSU last month, along with the 270x.
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a b À AMD
a b * Windows 8
January 18, 2014 5:05:42 PM

try this,remove the gpu boot from the onboard video. go into the bios and check that your running the newest bios file for the mb. if your not update the mb bios. then download from amd the newest chipset driver for the mb and then the ipgpu driver. with both installed turn the pc off. plug the gpu back in go into the bios set the priamny dispaly to peg.pci and set ipgpu off if your not going to use it. if you try and crossfire with the gpu it may hang.
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a b * Windows 8
January 18, 2014 5:07:32 PM

BeRawhh said:
Alec Mowat said:
Potentially your powersupply is dying

Really? I just got this PSU last month, along with the 270x.


They die often enough. GPU gets insufficient power and shuts off. If you were overclocking the GPU at all, you could have damaged it that way.

If a clean install didn't fix the problem, you are looking at a hardware issue.
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January 18, 2014 5:18:29 PM

BeRawhh said:
lobaman said:
Try to install the drivers in safe mode, if that doesn't work what usually the case is that windows automatically installs amd drivers but without catalyst and it can interfere with the driver install you are doing

Forgot to say but already tried that. I get an error about not being able to detect my system.


I've had that problem many times you should download the driver and move them onto a usb and then try to reinstall windows 8 again with no internet whether wireless or ethernet and see if it helps.
btw it's only a driver problem not anything hardware related
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January 18, 2014 5:19:18 PM

Alec Mowat said:
BeRawhh said:
Alec Mowat said:
Potentially your powersupply is dying

Really? I just got this PSU last month, along with the 270x.


They die often enough. GPU gets insufficient power and shuts off. If you were overclocking the GPU at all, you could have damaged it that way.

If a clean install didn't fix the problem, you are looking at a hardware issue.

I did overclock it 1050mhz to 1200mhz (reverted it soon after) but this was during the problems I was having. Could that have made it worse?
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January 18, 2014 5:21:41 PM

BeRawhh said:
Alec Mowat said:
BeRawhh said:
Alec Mowat said:
Potentially your powersupply is dying

Really? I just got this PSU last month, along with the 270x.


They die often enough. GPU gets insufficient power and shuts off. If you were overclocking the GPU at all, you could have damaged it that way.

If a clean install didn't fix the problem, you are looking at a hardware issue.

I did overclock it 1050mhz to 1200mhz (reverted it soon after) but this was during the problems I was having. Could that have made it worse?


I don't think so if you over clocked it too much you would see way worse problems than just driver installation problems
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January 18, 2014 5:21:43 PM

lobaman said:
BeRawhh said:
lobaman said:
Try to install the drivers in safe mode, if that doesn't work what usually the case is that windows automatically installs amd drivers but without catalyst and it can interfere with the driver install you are doing

Forgot to say but already tried that. I get an error about not being able to detect my system.


I've had that problem many times you should download the driver and move them onto a usb and then try to reinstall windows 8 again with no internet whether wireless or ethernet and see if it helps.
btw it's only a driver problem not anything hardware related

I did try that on a separate hard drive, still same problem. I now assume its a hardware problem?
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a b À AMD
a b * Windows 8
January 18, 2014 5:27:51 PM

make sure you have the newest amd chipset drivers and gpu drivers for the apu installed first then install the gpu and in the bios set the primary display to peg.
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January 18, 2014 5:30:25 PM

BeRawhh said:
lobaman said:
BeRawhh said:
lobaman said:
Try to install the drivers in safe mode, if that doesn't work what usually the case is that windows automatically installs amd drivers but without catalyst and it can interfere with the driver install you are doing

Forgot to say but already tried that. I get an error about not being able to detect my system.


I've had that problem many times you should download the driver and move them onto a usb and then try to reinstall windows 8 again with no internet whether wireless or ethernet and see if it helps.
btw it's only a driver problem not anything hardware related

I did try that on a separate hard drive, still same problem. I now assume its a hardware problem?


it can't be because failing to load detection driver is a problem with other drivers conflicting with the ones you're trying to install a hardware problem would usually give no warnings or errors in the OS except if is BSODs.
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a b * Windows 8
January 18, 2014 5:46:12 PM

BeRawhh said:
Alec Mowat said:
BeRawhh said:
Alec Mowat said:
Potentially your powersupply is dying

Really? I just got this PSU last month, along with the 270x.


They die often enough. GPU gets insufficient power and shuts off. If you were overclocking the GPU at all, you could have damaged it that way.

If a clean install didn't fix the problem, you are looking at a hardware issue.

I did overclock it 1050mhz to 1200mhz (reverted it soon after) but this was during the problems I was having. Could that have made it worse?


Zzzzap.

Win 8 plug and play will just work with anything made in the last decade. It comes with many of the drivers preinstalled and will update accordingly if it finds the driver online. If it's failing to detect the plug and play drivers, that's an issue with the GPU.

There's a slim chance that the Motherboard drivers are not compatible. Reinstall 7 and see if that works for you.

I honestly think you broke something, it shouldn't just power off because of a driver issue.
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January 18, 2014 6:46:17 PM

smorizio said:
make sure you have the newest amd chipset drivers and gpu drivers for the apu installed first then install the gpu and in the bios set the primary display to peg.

Just installed the AMD Chipset driver, now when trying to install the newest AMD Driver it gives me an error similar to: Error opening file for writing [file location]. Now what do I do?
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January 18, 2014 6:48:29 PM

Alec Mowat said:
BeRawhh said:
Alec Mowat said:
BeRawhh said:
Alec Mowat said:
Potentially your powersupply is dying

Really? I just got this PSU last month, along with the 270x.


They die often enough. GPU gets insufficient power and shuts off. If you were overclocking the GPU at all, you could have damaged it that way.

If a clean install didn't fix the problem, you are looking at a hardware issue.

I did overclock it 1050mhz to 1200mhz (reverted it soon after) but this was during the problems I was having. Could that have made it worse?


Zzzzap.

Win 8 plug and play will just work with anything made in the last decade. It comes with many of the drivers preinstalled and will update accordingly if it finds the driver online. If it's failing to detect the plug and play drivers, that's an issue with the GPU.

There's a slim chance that the Motherboard drivers are not compatible. Reinstall 7 and see if that works for you.

I honestly think you broke something, it shouldn't just power off because of a driver issue.

Windows does find the GPU and I can change the resolution of my screen and such but I get 15+fps less then I'd get from usually playing games with the driver(NFS Rivals at 20fps, BF4 at 25-35, FC3 down to 10fps when usually at 60fps).
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a b À AMD
January 18, 2014 6:51:09 PM

Is there a bluescreen and/or dump accompanying a reboot? If not, it is most likely a PSU fault
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January 18, 2014 6:53:33 PM

smeezekitty said:
Is there a bluescreen and/or dump accompanying a reboot? If not, it is most likely a PSU fault

There actually is a dump file created(sometimes), but never looked into those. Shall I attach my most recent .dmp file?
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January 19, 2014 8:58:12 AM

Can anyone else help? I did the steps that smorizio said and my APU 8760D graphics is detected, but once I install my gpu (R9 270x) it isn't identified (back to Microsoft Basic Adapter) and when I try to open CCC I get an error stating:
No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware.
I have tried multiple times (using DDU to remove drivers, reinstalling them, remove drivers, reinstall etc..) to no avail. I now am pretty sure that my GPU is not working properly?
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a b * Windows 8
January 19, 2014 9:00:02 AM

It should just work, there shouldn't be a lot of hassle involved. See if you can borrow someone else's card and see if it works. Try GPUz and see if it picks up the correct videocard.
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January 19, 2014 9:03:41 AM

Alec Mowat said:
It should just work, there shouldn't be a lot of hassle involved. See if you can borrow someone else's card and see if it works. Try GPUz and see if it picks up the correct videocard.

GPUz doesn't identify any card at all. I have no friends with (dedicated) graphics cards. Should I just pick up the cheapest AMD card I can get and see if it is identified? I'd rather stay away from that route.
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a b * Windows 8
January 19, 2014 9:11:13 AM

Do it, you can usually return it. Buy from Best Buy or something just to test and bring it back 'Sorry, got it as a gift didn't use it.'

If GPUz isn't identifying the card, something is wrong with the card architecture. I've seen that before.

It's the only way to rule out the card being damaged at this point. I know people with similar setups and they don't have these issues, it just plugs and plays. Windows usually keeps the driver up to date even if the user doesn't.
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January 19, 2014 9:28:57 AM

Alec Mowat said:
Do it, you can usually return it. Buy from Best Buy or something just to test and bring it back 'Sorry, got it as a gift didn't use it.'

If GPUz isn't identifying the card, something is wrong with the card architecture. I've seen that before.

It's the only way to rule out the card being damaged at this point. I know people with similar setups and they don't have these issues, it just plugs and plays. Windows usually keeps the driver up to date even if the user doesn't.

Will be heading to BestBuy later today and picking up a cheap XFX R5 230. Will update and see if it works.
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January 19, 2014 11:15:10 AM

Alec Mowat said:
It should just work, there shouldn't be a lot of hassle involved. See if you can borrow someone else's card and see if it works. Try GPUz and see if it picks up the correct videocard.

So I found something out while trying more solutions. I installed the AMD Chipset and 13.12 Driver with just the APU. I installed the GPU and booted it up. My card was identified as an R9 200 Series GPU in Speccy! But out of nowhere it reboots after ~3minutes. Now I can't replicate what happened. What could have that been?
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a b * Windows 8
January 19, 2014 1:09:06 PM

BeRawhh said:
Alec Mowat said:
It should just work, there shouldn't be a lot of hassle involved. See if you can borrow someone else's card and see if it works. Try GPUz and see if it picks up the correct videocard.

So I found something out while trying more solutions. I installed the AMD Chipset and 13.12 Driver with just the APU. I installed the GPU and booted it up. My card was identified as an R9 200 Series GPU in Speccy! But out of nowhere it reboots after ~3minutes. Now I can't replicate what happened. What could have that been?


It's possible the APU needs it's video driver installed in order to function correctly.
The reboot could have been a Windows update. Run a good benchmark in the 3D Mark demo or the MSI Kombuster for awhile and make sure it's stable.
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January 19, 2014 2:28:18 PM

Alec Mowat said:
BeRawhh said:
Alec Mowat said:
It should just work, there shouldn't be a lot of hassle involved. See if you can borrow someone else's card and see if it works. Try GPUz and see if it picks up the correct videocard.

So I found something out while trying more solutions. I installed the AMD Chipset and 13.12 Driver with just the APU. I installed the GPU and booted it up. My card was identified as an R9 200 Series GPU in Speccy! But out of nowhere it reboots after ~3minutes. Now I can't replicate what happened. What could have that been?


It's possible the APU needs it's video driver installed in order to function correctly.
The reboot could have been a Windows update. Run a good benchmark in the 3D Mark demo or the MSI Kombuster for awhile and make sure it's stable.

Ahh, forgot to say that once it's done rebooting it reverts back to Microsoft Basic Adapter and the AMD Driver is then corrupt. I did find some sort of fix though, I installed the AMD Driver with the 270x installed and it installed like normal. Buuut it restarts ~3min later and now once it gets past the windows logo it goes black. I read in another thread to try another monitor so I tried my TV with HDMI and voila it works! So for whatever reason, the GPU doesn't like DVI connections. Is my GPU faulty? Should I still go out and try another GPU?
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a b À AMD
January 19, 2014 2:51:47 PM

dISABLE RESTART on system failure.

But I am still wary of your PSU
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a b * Windows 8
January 19, 2014 3:04:31 PM

smeezekitty said:
dISABLE RESTART on system failure.

But I am still wary of your PSU


Press F8 when windows is booting, should be an option.

Agreed with PSU.
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January 20, 2014 1:50:51 PM

Picked up a R5 230, installed it, booted windows and installed the 13.12 drivers. No problems whatsoever! No sudden reboots, driver crashes, nothing! Could it possibly still be my PSU or should I contact XFX about my 270x?
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a b À AMD
January 20, 2014 2:20:33 PM

That GPU takes much less power so it can still be PSU
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January 20, 2014 2:26:01 PM

smeezekitty said:
That GPU takes much less power so it can still be PSU

Shouldn't 750W be more than enough?
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a b * Windows 8
January 20, 2014 3:03:15 PM

BeRawhh said:
Picked up a R5 230, installed it, booted windows and installed the 13.12 drivers. No problems whatsoever! No sudden reboots, driver crashes, nothing! Could it possibly still be my PSU or should I contact XFX about my 270x?


If you changed the GPU and are not having any issues, it's probably the GPU.

I'd just RMA the GPU and see what happens when the new one arrives.
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January 21, 2014 3:22:06 PM

Now I'm sure that it's my PSU, I can install the drivers fine with no problem, then when I try to play any sort of game/video(youtube, steam games, flash games) then my screen black outs. Then a bunch of vertical lines appear on my screen accompanied by the noise becoming corrupted and replaying the same sound. After looking those up, I see many posts describing these symptoms and the answers lead to the PSU being the problem. I'll pick up a new PSU and see what happens.
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a b * Windows 8
January 21, 2014 4:54:53 PM

BeRawhh said:
Now I'm sure that it's my PSU, I can install the drivers fine with no problem, then when I try to play any sort of game/video(youtube, steam games, flash games) then my screen black outs. Then a bunch of vertical lines appear on my screen accompanied by the noise becoming corrupted and replaying the same sound. After looking those up, I see many posts describing these symptoms and the answers lead to the PSU being the problem. I'll pick up a new PSU and see what happens.


That was a lot of work, lol. Pick my solution :p 
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September 1, 2014 12:00:30 AM

Not to dig up old threads cause i do not like it myself but i have the same video card and i have tryied different PSU's Hard drives, Ram. Same damn crap happens in windows 8 32 and 64
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