Why did I get a Blue Screen on a Clean install of Windows?

TinyFace · Jan 19, 2014

So before all this madness, my computer had been getting blue screens like crazy, all with the heading "page fault in nonpaged area", "memory management", or some other odd one once in a while. So we completely wiped the entire hard drive and Installed literally everything all over again. We made sure everything was gone.
So I got a blue screen this morning and wondered why i kept getting them if we cleaned everything off. Can anyone help me?

Here's the technical:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF82000294050
BCP2: 0000000000000000
BCP3: FFFFF880014BCDE7
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011914-64100-01.dmp
C:\Users\Haley\AppData\Local\Temp\WER-95862-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

And here's the dmp file with my specs:

http://www.mediafire.com/download/145nlq5an44obw3/dmp.7z

jbseven · Jan 19, 2014

Can you try it on a fresh install of windows with nothing but the drivers installed?

If it still occurs under that setup, then there's a problem with your ram.

johnbl · Jan 19, 2014

your bugcheck is in the nt file system. from looking at your crash dump I would suspect it is cause
by your 2010 version of norton that is installed.
you will want to remove it
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
or maybe boot into safe mode and uninstall the anti virus software and retest.

ex_bubblehead · Jan 19, 2014

From the Microsoft Knowledgebase:

BCCode: 50 0x00000050

Cause

The BCCode 50 usually occurs after the installation of faulty hardware or in the event of failure of installed
hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.
Resolving the Problem

Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see
if the error recurs. If existing hardware has failed, remove or replace the faulty component. You should run
hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's
manual for your computer.

Resolving a faulty system service problem: Disable the service and confirm that this resolves the error. If so,
contact the manufacturer of the system service about a possible update. If the error occurs during system
startup, restart your computer, and press F8 at the character-mode menu that displays the operating system
choices. At the resulting Windows Advanced Options menu, choose theLast Known Good Configuration
option. This option is most effective when only one driver or service is added at a time.

Resolving an antivirus software problem: Disable the program and confirm that this resolves the error. If it
does, contact the manufacturer of the program about a possible update.

Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must
restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for
problems between the SCSI controller and the disk.

Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the
device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.

Download, burn to CD, then boot the CD, and run Memtest86. Test each stick of RAM individually, in each slot, then test in pairs, alternating slots between tests (yes, this will take a long time). Run no fewer than 5 complete cycles in each test run. You can get Memtest here: http://www.memtest86.com/

johnbl · Jan 19, 2014

I just guessed at the solution of removing the AV software because of the age of the drivers
(2010 and 2011) I figured that was my best guess.
I looked in the debugger for file corruption in the loading of the OS modules, I saw no errors and concluded that the filesystem and memory systems were intact and not the problem. (just another guess)

chkdsk of the file system should be done, only takes a min
and a sfc.exe /scannow should also be done just in case.

ex_bubblehead :

From the Microsoft Knowledgebase:

BCCode: 50 0x00000050

Cause

The BCCode 50 usually occurs after the installation of faulty hardware or in the event of failure of installed
hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.
Resolving the Problem

Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see
if the error recurs. If existing hardware has failed, remove or replace the faulty component. You should run
hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's
manual for your computer.

Resolving a faulty system service problem: Disable the service and confirm that this resolves the error. If so,
contact the manufacturer of the system service about a possible update. If the error occurs during system
startup, restart your computer, and press F8 at the character-mode menu that displays the operating system
choices. At the resulting Windows Advanced Options menu, choose theLast Known Good Configuration
option. This option is most effective when only one driver or service is added at a time.

Resolving an antivirus software problem: Disable the program and confirm that this resolves the error. If it
does, contact the manufacturer of the program about a possible update.

Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must
restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for
problems between the SCSI controller and the disk.

Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the
device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.

Download, burn to CD, then boot the CD, and run Memtest86. Test each stick of RAM individually, in each slot, then test in pairs, alternating slots between tests (yes, this will take a long time). Run no fewer than 5 complete cycles in each test run. You can get Memtest here: http://www.memtest86.com/

TinyFace · Jan 22, 2014

johnbl :

alright i uninstalled it and didnt have any problems for about a day but soon after they started again. ive gotten 3 in about 10 minutes. the file listed before was ntfs.sys but this time it was something different, it looked really important. im pretty sure it was win32k.sys and it said memory management. firefox crashes often as well as ie, but they work fine in safe mode

ex_bubblehead · Jan 22, 2014

Did you test your memory as instructed? All symptoms point to memory as the source of your problems.

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Why did I get a Blue Screen on a Clean install of Windows?

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