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RAID 1 active but Intel Rapid Storage does not see it?

Last response: in Storage
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January 19, 2014 8:08:16 PM

Hi,

Have a new Dell XPS8700, 4th gen i7. The motherboard is Intel 8 Series C220 - Z87

I have one 1TB Seagate drive which has Windows 8 on it, and two WD 2TB internal hard drives. I formatted both WDs, and selected RAID in BIOS. I selected the WD HDs to create a RAID 1 array. Windows 8 didn't recognize them, so I went to disk management and created a simple volume. The volume was formatted (not quick format) and now it shows as Healthy Partition. I guess it is ready to use, because now Windows Explorer shows it as one HD, 2TB in size.

My question is, Intel Rapid Storage keeps popping up the 'you may have an issue with your hardware' I go take a look at it, and the only drives that are shown are the original 1TB system drive and the DVD drive. No sign of the RAID 1 volume I hit refresh, but it does not show up. I go to System Report and all HDs show up. What do you think is happening? How can I have Rapid Storage show the RAID volume? Thank you in advance.

Below is what the System Report shows:

System Report

System Information
OS name: Microsoft Windows 8.1
OS version: 6.3.9600 9200
System name: WINDOWS-U72I33N
System manufacturer: Dell Inc.
System model: XPS 8700
Processor: GenuineIntel Intel64 Family 6 Model 60 Stepping 3 3.401 GHz
BIOS: Dell Inc., A03

Intel® Rapid Storage Technology enterprise Information
Kit installed: 12.6.0.1033
User interface version: 12.6.0.1033
Language: English (United States)
Driver version: 12.6.0.1033
ISDI version: 12.6.0.1033

Storage System Information
Controller name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
Type: SATA
Mode: AHCI
Number of SATA ports: 4
Number of volumes: 1
Volume: Volume1
Number of spares: 0
Number of available disks: 1
Rebuild on Hot Plug: Disabled
Manufacturer: 32902
Model number: 35842
Product revision: 4
Direct attached disk: Z1D7P9XK
Direct attached disk: WD-WMAWP0438250
Direct attached disk: WD-WMAWP0413532

Disk on Controller 0, Port 0
Status: Normal
Type: SATA disk
Location type: Internal
Size: 932 GB
System disk: Yes
Disk data cache: Enabled
Command queuing: NCQ
SATA transfer rate: 6 Gb/s
Model: ST1000DM003-1CH162
Serial number: Z1D7P9XK
SCSI device ID: 0
Firmware: CC47
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 2
Status: Normal
Type: SATA disk
Location type: Internal
Size: 1,863 GB
System disk: No
Disk data cache: Disabled
Command queuing: NCQ
SATA transfer rate: 6 Gb/s
Model: WDC WD2002FAEX-007BA0
Serial number: WD-WMAWP0438250
SCSI device ID: 2
Firmware: 05.01D05
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 3
Status: Normal
Type: SATA disk
Location type: Internal
Size: 1,863 GB
System disk: No
Disk data cache: Disabled
Command queuing: NCQ
SATA transfer rate: 6 Gb/s
Model: WDC WD2002FAEX-007BA0
Serial number: WD-WMAWP0413532
SCSI device ID: 3
Firmware: 05.01D05
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes

ATAPI device on Controller 0, Port 1
Location type: Internal
SATA transfer rate: 1.5 Gb/s
Model: TSSTcorp DVD+/-RW SH-216DB
Serial number: S10Q6YBD901ANS
Firmware: D100



Best solution

January 24, 2014 7:51:30 AM

I was able to make this work. The only way that I could make it work was to install another 1TB HD that I had in hand, select RAID in BIOS, do a quick CTRL+I, and create a volume with the two 1TB drives. This wiped out Windows and the data on both drives (contrary to what the Dell tech had said). Had to reinstall Windows on this volume. Once done, IRST saw the volume.

Then I went back into IRST (without needing to reboot or deal with BIOS and CTRL+I) and created another volume w/ the two 2TB drives - this time it actually asked whether I wanted to keep the data on one of the drives. This would have come in handy had I not reformatted both of the 2TB data disks while trying to set up raid previously. I have the backups on the third HD but it would have saved a lot of time had I not gone through the previous steps and did not delete everything on those two drives.

I know it is not logical but the Dell rep was probably right, for some reason, the system does not allow only one Windows System hard drive and a RAID 1 w/ two data disks. What I did above was a workaround but it should work fine. I now have mirrored both the System hard drive and the data hard drive.
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