Losing power to Monitor, Mouse & Keyboard.

damien1991 · Jan 20, 2014

So I've recently bought a new desktop. ~
Processor Speed: 4.2 Ghz
Model: BAM600
Memory: 8GB
Hard Drive Capacity:1TB
Processor Type: AMD A8

AMD A8 6600K Quad Core Processor / CPU running at 3.9GHz With 4.2GHz Turbo Mode!
8GB DDR3 1600Mhz RAM
AMD HD 8570D Graphics!
1TB 7200RPM SATA Hard Drive

So I can go on this new desktop for anywhere between 2minutes-30minutes before it turns off power supply to monitor 'losing signal'. Mouse & Keyboard, no lights on.

Any ideas what it could be? Haven't even had a full day on it and it does this.
Sometimes the screen will just crash, or show lines. ~ or bsod ~

0x0000001A

then again I got another one ~

0x00000024

the main thing is the losing signal to monitor, keyboard and mouse. I think the bsods may be irrelevant, but I'm not 100% sure on how to fix this problem, tried 2monitors, changing to VGA & changing keyboard.

Also I've noticed my keyboard doesn't do the '@' symbol for some weird reason.

brarboy · Jan 20, 2014

Try updating your bios and drivers of your motherboard to latest version. Make sure you aren't raising cpu temps too high which can also cause this problem. Try checking your bios if there is any shutdown temperature specified in bios for your cpu.

damien1991 · Jan 20, 2014

How do I do this bios and motherboard update?, I'm just a little above average but I'm not majorly confident at attempting it without a guide -). I done a hwmonitor check before ~ http://i.imgur.com/dQPTVOv.png was the results.

brarboy · Jan 20, 2014

What motherboard are you using? With model pls

damien1991 · Jan 20, 2014

I really do apologize, where do I find that out?. In system information? will have to attempt to boot it up again, so I'll wait for your reply before trying.

damien1991 · Jan 20, 2014

Or is this it?; MSI FM2-A55M-E33 uATX Motherboard
• AMD A10/A8/A6/A4-series for FM2 package

brarboy · Jan 20, 2014

Make sure thats your board on the website.
Go to http://www.msi.com/product/mb/FM2-A55M-E33.html#/?div=BIOS and download your bios file having release date:2013-12-06
I hope you have motherboard manual book. Refer it for how to update your bios.

damien1991 · Jan 20, 2014

Do you think this is the cause? why wouldn't everyone else have this problem?.
Link to my desktop I bought ~
http://www.ebay.co.uk/itm/ULTRA-FAST-Quad-Core-8GB-1TB-Desktop-Gaming-PC-Computer-AMD-HD-/191025096255?pt=UK_Computing_DesktopPCs&hash=item2c79fba63f

Is it possible something is defective? or not inserted correctly?.

brarboy · Jan 20, 2014

Not everyone has same quality products, so no one can be sure when will the problem come and grab them

So go to start and type run. after run dialog box opens, type DxDiag in that and hit enter.
A directX Diagnostic Tool window will open. See system model. is it FM2-A55M-E33? or anything else?

damien1991 · Jan 20, 2014

system model: to be filled by o.e.m. ? I had to install windows 7 myself. and its just crashed again. this time power to the keboard is still active and mouse, but no light on the top showing its processing anything

brarboy · Jan 20, 2014

Click start and type System Information and hit enter. Check your System model there.

damien1991 · Jan 20, 2014

Still same, to be filled by o.e.m ?
Screen went off, no power to keyboard & mouse again, and a weird noise like the system just shutdown, very quietly.
Fans still running as usual and lights.

brarboy · Jan 20, 2014

damien1991 :

open your case, look at motherboard below cpu. Can you see you motherboard model there in white letters? Like FM2-A55-M33? like here: http://i1.ytimg.com/vi/BCJljI8stAg/hqdefault.jpg

damien1991 · Jan 20, 2014

I've got some good news brarboy. I finally got an email back. I'm just going to send it to them to deal with.
Although they said they would charge if its down to the fault of the user, which is freaking unlikely ;z lol.

brarboy · Jan 20, 2014

damien1991 :

Its good, hope they don't charge you. Am still here if you ever need help

Good luck.

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