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Can't change theme, connect to internet, or update windows

Last response: in Windows 7
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January 20, 2014 9:42:35 AM

I've recently rebuilt my system going from windows 8 to windows 7 ultimate. I had no problem installing or updating the OS, and it wasn't until about my third shutdown when it started having problems. When I started it up again, it was in classic theme. I can't change the theme back (all others are greyed out), can't connect to a network, I can't update windows. I've run full scans on Norton and malwarebytes, and neither found any malicious software. I don't know what to do because now I can't download or update anything to try to fix it because it won't let me connect to the internet.
January 20, 2014 9:52:57 AM

I also have two locations for csrss.exe. C\windows\system32
C\windows\winsxs\amd64_microsoft-windows-csrss_31bf3....
I know the first one is legitimate. Is the second real or a virus?
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a c 579 $ Windows 7
January 20, 2014 10:01:44 AM

Real. I have exactly the same.

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January 20, 2014 10:05:43 AM

Ok, thanks. Then I'm at a loss for what's wrong.
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a c 579 $ Windows 7
January 20, 2014 10:19:20 AM

jf96125 said:
Ok, thanks. Then I'm at a loss for what's wrong.


Is the Win 7 install activated?
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January 20, 2014 10:49:48 AM

Yes
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