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Homebuilt Computer Freezes Randomly, Might Be Cursor Movement Related?

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January 21, 2014 8:12:41 AM

I built a new computer a few months ago which has been running fine until now. This is my build:

System
CPU - AMD FX-4350 4.2GHz Quad-Core
Heatsink - Cooler Master Hyper 212 EVO
MoBo - ASRock 990FX Extreme4 ATX AM3+/AM3
Memory - Kingston HyperX Blu 8GB (2 x 4GB) DDR3-1333
Storage - Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
GPU - EVGA GeForce GTX 660 2GB
Case - Rosewill BlackHawk ATX Mid Tower
PSU - SeaSonic 650W 80+ Gold Certified Fully-Modular ATX
Optical Drive - Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer
OS - Microsoft Windows 7 Home Premium SP1 (OEM) (64-bit)

Peripherals
Monitor - Asus VS247H-P 23.6"
Keyboard - Logitech MK300 Wireless Keyboard (junk)
Mouse - Logitech M510 Wireless Laser Mouse
Headset - SteelSeries Siberia V2 USB Gaming Headset with Virtual Surround 7.1 Sound (included with Indepdent Soundcard) (Black)

As of two months ago, my computer randomly started freezing. It does not appear to freeze as a result of loading any specific programs or closing applications, but just randomly. It has happened in the middle of games, on the desktop with no applications running, while browsing, etc. By "freezing" I mean the computer is running still, but is completely unresponsive. Cursor doesn't move, CTRL + ALT + DEL does nothing. Nothing does anything. At this point I have to reset my computer, and everything works fine for anywhere between a 15 minutes to a few days (the freezing is not consistant). It does not appear to be an overheating problem, my CPU runs at 30 degree Celsius consistantly. Memory test says all 8GB are functional (but should I be looking for something else?)

One thing I did note is that it did start happening after a Windows Update. When I tried to do a system restore to see if it was the update that caused the problem, the system restore wasn't successful. When I tried to do it again I found my restore points were all gone :??: 

My strongest suspicion is maybe something related to USB ports. The wireless receiver for my keyboard, the wireless receiver for my mouse, and my headset are all plugged into 3 of the 4 frontal USB ports on my case. Also, when I go to my device manager, under "Other Devices" there are 2 yellow caution flags for "Universal Serial Bus Controller", which I think indicates the drivers need updated for something USB related. However, when I try to automatically search for an update it doesn't find anything, and I also can't find any driver updates by manually searching the manufacturer site for my keyboard or mouse. I suspect it has something to do with moving my mouse because the closest to "consistant" freezing I've gotten to is returning to my computer and moving the mouse. It moves a few pixels and then the computer freezes. This isn't the sole scenario the computer freezes under, but has occurred about 4 times.

Can an outdated USB Controller driver causes freezes like this? How can I fix these device manager errors if I can't locate the updated drivers? Is there good driver update scanner software that is more thorough than the Windows one? Maybe it's the motherboard/BIOS?

My last clue, which may be unrelated, is that few times when the computer freezes, I hear the hard drive make a whir like it's booting up for the first time or like it just restarted. But I don't have any evidence anything is actually happening with it or if it is just repsonding to something else in the system.

I realize "halp computer frozen" could be for thousands of reasons, and I'll probably need to provide some more information. But if anybody could help based on the above I would really appreciate it! Feel free to ask for my information that is needed. It's very disheartening to have a new build freeze up for no reason every once in a while and have no idea why. Thanks for any help!!
January 21, 2014 8:48:57 AM

Updating your drivers for everything is usually a good start. Run MEM Test because it is quick and easy to get out of the way. Also be sure that your CPU isn't overheating double chekc to make sure your temps are actually what they are stating.
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January 21, 2014 11:36:04 AM

Updating my drivers is part of my problem, I can't figure out how to get those USB drivers I mentioned updated, including going to the manufactuerer's site (they aren't there). MEM test shows memory is fine. Temperatures are triple checked across multiple sources.

Any idea how to update those drivers I mentioned?
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January 22, 2014 3:19:42 PM

First try plugging them directly into the mother board, on the back of the machine. If that doesn't work I would contact the manufacturer's help desk and ask them for the correct drivers.
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January 23, 2014 5:25:13 AM

Well last night I made sure all drivers were updated. I even got the USB Controller flags to disappear by downloading USB 3.0 drivers from ASRock's site (I didn't think this was the problem before because the problem seemed to be with USB 2.0 ports). So all drivers are updated (no flags on device manager), all Windows Updates applied, and all graphics card drivers updated. So I thought I had probably fixed it.

And then it did it again.

I had sat back down at my computer after getting a drink and when I tried to move the mouse noticed it was frozen. I don't know if it happened while I was away or in the instant I moved the mouse, but the problem still persists.

I'm completely ourt of ideas at this point. I will try plugging them directly into the motherboard's USB ports instead of the cases. If it works at least I'll have isolated the problem.

In the meantime, any other measures I can take?
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January 27, 2014 7:17:31 AM

I have moved all peripherals using my front USB to the back and so far have not encountered any problems. I did have one freeze, but it was different than all the previous ones. This time everything stopped working (no ctrl + alt + del, unrepsosive windows key, commands, etc.), but unlike previous freezes, I could actually move my cursor and hear game sound. Then my cursor stopped moving, but I could still hear game sound. So I won't chalk it up to the same kind of freeze, and hopefully it won't happen again. I'll update in a couple of weeks or so, or if the same freeze happens again before then.
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