New computer, random BSOD 124, all new parts. Any help appreciated.

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Matoks

Matoks

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Jan 21, 2014
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Hello, I decided to upgrade and spend quite a bit of money that I had for myself.
Here is the parts list: http://pcpartpicker.com/user/Bairy/saved/1VIn
No overclocking or anything obviously.

The BSOD happens while doing ANYTHING.
But more often while gaming, this is mostly due to that being mainly what I do.
It basically happens no matter what programs are open or what the computer is doing.
They are very random, and can happen every day, multiple times a day, or every 3 days, once a week, it's random.

I seldom turn my computer off.
Case cooling itself is very good, very little dust as well.

I was already having this issue on another hard drive, and put in a new hdd and installed a new copy of windows and it's still having the same bsod 124's.

Thank you all for your time, hope you can help me out here.
Feel free to ask for any information needed.

In event viewier under windows logs-> system,
I believe it's posting the bsod's as "BugCheck" and this is the event information:
http://pastebin.com/rutwUtrR


(( I previously had a thread: http://www.tomshardware.com/answers/id-1809268/build-random-bsod-124-4770-parts-appreciated.html but didn't reply for awhile due to issues/hdd things, and now no longer use that name and have since reinstalled windows/put in the new hdd))
 
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Alec Mowat

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Jan 8, 2014
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From MS: Hi,

BCCode: 124 is a Hardware Failure though software such as BIOS, low level chipset drivers, drivers,
and even security programs can cause it.

Check this thread for information on using BlueScreenView, MyEventViewer, and other methods
to troubleshoot BlueScreens - top 3 replies.


I'd make sure your drivers, BIOS and chipset drivers are up to date.

Start with the BIOS.
 
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Matoks

Matoks

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As I'm not the greatest with computers to forgo updating the BIOS would I be downloading the download from http://www.asrock.com/mb/Intel/H87M%20Pro4/?cat=Download for the BIOS and then just run it?

Same thing for the Chipset drivers?
and how do I make sure the ram is the 'right profile', which profile should it be in?

Sorry for all the questions, I have to learn sometime I guess.
 
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Alec Mowat

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There's one called "Windows" and one called "instant flash", they should both work.

If the Windows file doesn't update the bios automatically, you can actually go into the UEFI bios and there should be an update option that allows you to explore your window directories and find the file. It's pretty nice.

The RAM profile should be called an XMP profile in the UEFI BIOS. You'll need to explore a bit.

Also, in the Drivers section, I recommend updating all of the drivers except the VGA driver.
Make sure the Intel VGA driver is disabled or removed in you Device Manager.+

Worth a watch
http://www.youtube.com/watch?v=Qdd8A_7Ne10
 
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Matoks

Matoks

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I'm downloading every single update and I don't have the VGA driver even installed,
I'll run all the updates, starting with bios then INF (chipset?) and then the rest in the morning.
I won't be able to tell if it helped anything for awhile, sometimes the bsod doesn't happen for even over a week so I'll just try and keep posted when/if it does occur.
 
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Alec Mowat

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Run a good benchmark, like PC Mark or 3D Mark. That will crash the system pretty quick if there is an error.
The Demos on free on Steam.
 
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Matoks

Matoks

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http://www.3dmark.com/pcm8cr3/854
Did the benchmark while watching a livestream. I've never been able to intentionally crash my system, maximum settings on anything and it does fine, can even game for over 30hours(probably more, never tested) on intense stuff, the bsod's really just seem very random to me.
 
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killakallies

killakallies

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Ensure you also check to make sure you have the latest Catalyst Control Center installed from AMD for your GPU. After you have all the most recent drivers and have flashed the BIOS to the most recent release if you still receive blue screens you will need to start testing individual components. I would start with running Windows Memory Diagnostic this will help you to be able to tell if you have a bad RAM module. I hope your BSOD's disappear with the updates occasionally these can be a pain to pin down!
 
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Alec Mowat

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Could just be bad drivers. Use as-is with all the updates and time will tell!
 
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Matoks

Matoks

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Alright...
-I updated the BIOS ( it was 1.6 ) now it's 1.9
-I updated the Chipset Drivers
I didn't update/download AppCharger
It didn't let me update/download RapidStart
-I updated the USB 3.0 Drivers
I updated/downloaded SmartConnect
I updated/downloaded Intel Management Engine
I didn't install RealtekAudio or update it ( I use a headset with it's own drivers/software )

I also downloaded "AMD Driver Autodetect" http://support.amd.com/en-us/download/auto-detect-tool
and allowed it to install what it thought I needed.
It installed a whole new AMD Catalyst ( I thought I had it installed but I guess not? )

I hope downloading/installing this will have solved my issues, because I don't really have the hardware to test if mine is faulty, I don't have extra CPU's or GPU's or anything to replace and see if things still happen.

If the bluescreens still occur after all these updates, I will post back here and we can continue with our next steps such as checking RAM and GPU and other hardware issues, or whatever you have in mind.
 
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Alec Mowat

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If the headset plugs into the sound card via green mini plug, I'd update the soundcard driver.

If it's a USB Headset, it might have it's own driver. In that case, go into the BIOS and disable the onboard Realtek sound card.

Soundcard drivers are well known for causing numerous OS problems.
 
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Matoks

Matoks

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[/quotemsg]

If the headset plugs into the sound card via green mini plug, I'd update the soundcard driver.

If it's a USB Headset, it might have it's own driver. In that case, go into the BIOS and disable the onboard Realtek sound card.

Soundcard drivers are well known for causing numerous OS problems.[/quotemsg]

BSOD just happened again, took it awhile for it to show up though.
My USB headset was broken an unusable for awhile during the time, and just today when the BSOD happened I got the replacement headset and few hours later the BSOD happened. Now it could just be a coincidence ( which I think it may be ) but to be sure I went into my BIOS to look for the onboard Realtek stuff but could find nothing, any help?

& Otherwise, what should my next steps be?
 
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D

Davil

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There is an insane number of things you could test. Try with just one stick of ram and in different locations. You could unplug all USB devices and see if makes any difference. Also how many hard drives do you have and are they divided among intel or marvel sata ports on your motherboard? I've actually seen it a lot where Marvell drivers will screw up your system with similar problems, so in the bios you could try disabling them. Also a temperature checking program like realtemp would be good to make sure you're not having any kind of heat problems. If you run prime95 and your temps are high that's a pretty good indication of a heat related problem. Power supplies can also cause BSODS. My suspect would be anything you added recently try going back to your old stuff and if it's something you got recently the warranty is probably still good so send it back.
 
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Matoks

Matoks

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I could try one stick of ram and/or run memtest.

I can't really test with unplugging all USB devices because that's all I have for sound, mouse, or keyboard, and all I do is sit on the computer, and the BSOD's happen at pretty random times. ( Another one just happened )

I have one HDD.

I'm 100% sure it's not heat problems, I'm usually at 50-60 degrees, and my case keeps out all dust and has really great air.

I added EVERYTHING recently... and I don't have any of my old parts anymore, so I'm kind of stuck.
I'm not really in the position to test all these things, that's why this really sucks.

I do find it odd that the moment my headset returns I begin getting BSOD's again though.
( Again could just be coincidence..no predicting my BSOD's )
I use a Logitech g930, usb headset with it's own drivers.



 
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