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Computer won't boot properly after installing Cooler Master Evo 212

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January 21, 2014 9:00:54 PM

I have recently purchased and now installed the Cooler Master Evo 212 aftermarket CPU heatsink/fan in order to tame the beast that was my stock fan. I followed a tutorial on YouTube which walked me through the installation process, and I followed it very faithfully up to completion. I did this while keeping the motherboard inside the case, as I have back panel access to where the backplate needed to be, contrary to the guy in the video who had uninstalled his. I plugged all the cables in to the correct ports and hit the power button on the front of the case. All fans came on, and I heard my WD hard drive spin up and start working. However, there was neither POST beeps nor video output on my monitor, which puzzled me. I read online that these symptoms were 50% of the time signs of a dead motherboard. There is also the possibility that I somehow shorted the board or a component. My board does have a power button and a reset button that still glow, and all the fans connected to it still run. I'm very confused and would love any feedback or suggestions. If you have to be the bearer of bad news and confirm my suspicions of a dead or dying mobo, by all means let me know.

Thanks

P.S: The computer was working flawlessly before I started the installation.

Specs:

Motherboard: MSI FM2-A85XA-G65
Power Supply: Corsair CX500 watt
APU: AMD a10-5800k
Graphics: Radeon HD 5850
RAM: 4GB G.SKILL Ripjaws (2x2BG)

January 21, 2014 9:05:06 PM

What paste did you use? If none, well I know your problem, and you won't like the news...
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January 21, 2014 9:05:32 PM

Remove all the RAM and power the board on, it should give a few error beeps that the RAM is uninstalled.

I would check the top of the motherboard and make sure you didn't accident get thermal paste on anything.


It's going to be a pain to troubleshoot. You may need to disconnect everything except the RAM and APU and see if it posts.
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January 21, 2014 9:06:15 PM

g0rd0 said:
What paste did you use? If none, well I know your problem, and you won't like the news...


You DID you thermal paste, right?
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January 21, 2014 9:50:11 PM

g0rd0 said:
What paste did you use? If none, well I know your problem, and you won't like the news...


Alec Mowat said:
g0rd0 said:
What paste did you use? If none, well I know your problem, and you won't like the news...


You DID you thermal paste, right?


Haha, yea, I used thermal paste. I used the small tube that came included with the EVO. I applied using the "pea-sized" method.
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January 21, 2014 10:17:15 PM

mmmkay, your ps and board are good if the fans and hd spin. At level two, is the monitor cable on the right output? Troubleshoot with the on-board vga, what happens if you pull the 5850, arguably worse than the 5800K graphics, and boot off chip-graphics? Can you at least access bios then?
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January 22, 2014 5:44:25 AM

g0rd0 said:
mmmkay, your ps and board are good if the fans and hd spin. At level two, is the monitor cable on the right output? Troubleshoot with the on-board vga, what happens if you pull the 5850, arguably worse than the 5800K graphics, and boot off chip-graphics? Can you at least access bios then?


No. I took out the 5850 and plugged my old monitor up to the motherboard. Nothing. I just don't understand, because I don't get POST beeps but there doesn't seem to be any problem other than no video.
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January 22, 2014 6:02:34 AM

You have an APU. You CANNOT have no video... take off the CMOS battery wait 1 minute and plug it back again.
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January 22, 2014 6:07:30 AM

Just some more details:

I was able to charge both my iPhone and my Pebble smart watch through the motherboards USB ports. Again, the power button and reset button on the actual board still light up, and I have taken out the CMOS battery and put it back in. Should I be able to feel heat coming from the processor because right now, the heat sink itself is cold or room temperature, and it's blowing cold air.
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January 22, 2014 9:19:41 AM

LordanumJ said:
Just some more details:

I was able to charge both my iPhone and my Pebble smart watch through the motherboards USB ports. Again, the power button and reset button on the actual board still light up, and I have taken out the CMOS battery and put it back in. Should I be able to feel heat coming from the processor because right now, the heat sink itself is cold or room temperature, and it's blowing cold air.


That just means it has power,

http://service.msicomputer.com/html/popup/techsup/Troub...

You may want to bring it to a shop for diagnosis
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January 22, 2014 9:33:41 AM

you didnt bend any of the pins on the CPU when you took it out to clean off the old thermal paste right? You might have to pull it back out and check.
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January 22, 2014 11:25:49 AM

James Mason said:
you didnt bend any of the pins on the CPU when you took it out to clean off the old thermal paste right? You might have to pull it back out and check.


I pulled it out last night to check, and didn't see any sort of bending or disfigurement. I carefully set it back in and then redid the entire process of putting the EVO on it... now I'm not too sure why I did that looking back, but I guess I was thinking that the way I put it in may be shorting something. Is that a possibilty? How much of the thermal paste is safe to seep out from the sides? I only have a bit that I can see. After doing a bit more research, I'm suspicious of the PSU. Do I have enough wattage to run the all these components plus the 2 other SSDs I have hooked up?
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January 22, 2014 3:39:33 PM

LordanumJ said:
James Mason said:
you didnt bend any of the pins on the CPU when you took it out to clean off the old thermal paste right? You might have to pull it back out and check.


I pulled it out last night to check, and didn't see any sort of bending or disfigurement. I carefully set it back in and then redid the entire process of putting the EVO on it... now I'm not too sure why I did that looking back, but I guess I was thinking that the way I put it in may be shorting something. Is that a possibilty? How much of the thermal paste is safe to seep out from the sides? I only have a bit that I can see. After doing a bit more research, I'm suspicious of the PSU. Do I have enough wattage to run the all these components plus the 2 other SSDs I have hooked up?


What you installed the heatsink, what components did you remove?
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January 22, 2014 4:46:56 PM

Alec Mowat said:
LordanumJ said:
James Mason said:
you didnt bend any of the pins on the CPU when you took it out to clean off the old thermal paste right? You might have to pull it back out and check.


I pulled it out last night to check, and didn't see any sort of bending or disfigurement. I carefully set it back in and then redid the entire process of putting the EVO on it... now I'm not too sure why I did that looking back, but I guess I was thinking that the way I put it in may be shorting something. Is that a possibilty? How much of the thermal paste is safe to seep out from the sides? I only have a bit that I can see. After doing a bit more research, I'm suspicious of the PSU. Do I have enough wattage to run the all these components plus the 2 other SSDs I have hooked up?


What you installed the heatsink, what components did you remove?


I removed the graphics card, the RAM, and obviously the stock HSF. If I recall correctly, nothing else.
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January 22, 2014 4:49:59 PM

Did you push the RAM in until it clicks and plastic clips move down?
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January 22, 2014 5:28:14 PM

Alec Mowat said:
Did you push the RAM in until it clicks and plastic clips move down?


Yes. Made sure after this started happening. Even if by some crazy chance I didn't, the complete absence of any visual or audial warning is confusing me to the point of considering just bringing it in to Geek Squad. I cannot fathom what they could possibly do different, but I don't do its stuff professionally so who knows. I thoroughly appreciate everyone who responded, and feel free to continue to suggest any and every possible solution to this problem.
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January 22, 2014 5:30:30 PM

The only advantage they have is a pile of other computer parts they can plug in and test, which you unfortunately don't have access to.
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January 26, 2014 9:41:45 PM

No POST usually points to a blown board, if it was memory you'd be getting angry short beeps at start-up. Power supply tends to cause issues on the peripherals beyond a failure to POST. It could be the CPU, if the board doesn't recognize it, or something isn't quite right the board may run in purgatory. Out of curiousity did you try installing the old cooler and seeing what happens?
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January 27, 2014 6:56:58 PM

g0rd0 said:
No POST usually points to a blown board, if it was memory you'd be getting angry short beeps at start-up. Power supply tends to cause issues on the peripherals beyond a failure to POST. It could be the CPU, if the board doesn't recognize it, or something isn't quite right the board may run in purgatory. Out of curiousity did you try installing the old cooler and seeing what happens?


I got it back from best buy a day or so ago. They told me the CPU is "without a doubt" dead, and the motherboard "could be as well". I don't want to buy both at the same time, so I figured I would get the processor first, and if the problem isn't solved, send it back and get a new motherboard. This is extremely rare from what I've gathered, so I think there are two possibilities: The first is static, and whether I accidentally killed it while working. The second is if I waited too long to actually replace the original fan. It was causing rather high idling temps and making a crazy cricket noise before I tried this.
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January 27, 2014 7:36:17 PM

I would try the board first, unless they actually took the processor out and put it in another board to test. That would be one of the first processor failings I have heard of, and they don't usually fail unless you shock them with static or something drastic.

That being said, if you ran it at high temps for a long time or shocked it, you could have killed it.
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January 27, 2014 7:55:30 PM

TriBeard said:
I would try the board first, unless they actually took the processor out and put it in another board to test. That would be one of the first processor failings I have heard of, and they don't usually fail unless you shock them with static or something drastic.

That being said, if you ran it at high temps for a long time or shocked it, you could have killed it.


Agreed with the motherboard first.

If it's under warranty, try to get it replaced. Obviously don't explain the details.
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