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Virus on Laptop, cannot remove

Last response: in Windows 7
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January 22, 2014 1:14:47 AM

Hello, I have had my school laptop for about 9 months now. Never had a problem with it, the model is a ProBook 4340s. Anyway, I was downloading a minecraft tool off youtube. And i unzipped the .rar file and it was called "MarkIV". I clicked on it and it came up with all these random symbols, thats when i thought "Oh Shit". And i pressed "Okay" and spammed it, then closed it after about 10 clicks. My laptop started running slow? I cant say slow, because its more like a laggy sort of slow. Its very laggy. And I have uninstalled all programs but still not working. The mouse doesnt lag, its programs, and watching videos that lag. Its as if the virus installed a 10frame virus. When i open a folder for eg. and i move the window around, it also lags. even right clicking and selecting properties. I have tried the following virus programs, but still no luck:
- AVG
- SuperANTIspyware
- And the microsoft one windows comes with.
It shows viruses, but when i remove them, they all just come back the next time i scan, except im not sure whether they are in different files or not.
Please help, I dont want to get into trouble, and i have IST subjects this year.
I would highly appreciate help, thank you

More about : virus laptop remove

a b D Laptop
a b $ Windows 7
January 22, 2014 1:46:47 AM

with new virus there a few problems now. one you have to turn off system restore in windows in safe mode or windows will reinstall the virus on reboot. also on another pc read the removal of the virus in safe mode. a lot of virus now drop three parts..one in the registry code that at boot reinfects your pc from a hidden folder or a weird named program or folder. you also have to turn off every program in safe mode that loading at start up in mscofig because one of the is the tojan virus.
also yu have to try and use a anti virus rescue cd from one of the main anti virus companies. the super anti spyware you download itself is another virus program. a lot of first google hits you have to be care full your not downloading more virus into your pc. in safe mode run malware bytes then hitman pro.
from a bot cd or usb stick run
http://www.avg.com/us-en/avg-rescue-cd
http://support.kaspersky.com/us/viruses/rescuedisk
hopefully these program can clear out your infection if not you might have to nuke and pave the data off your laptop.
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January 22, 2014 1:49:29 AM

What I would try is running AVG in safe mode. Load into safe mode and then double click the AVG icon, that will take you to a command line and the scan will run. Also try running MSCONFIG and check to see what programs are starting up. If you don't recognize one, uncheck it and then restart the computer. You should do this one by one so you can positively locate which malware program is loading at startup. Also check your task manager to see if any one program is stealing a lot of your CPU. Last but not least, try running Malwarebytes.
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January 22, 2014 3:35:44 AM

WorldzGaming said:
Hello, I have had my school laptop for about 9 months now. Never had a problem with it, the model is a ProBook 4340s. Anyway, I was downloading a minecraft tool off youtube. And i unzipped the .rar file and it was called "MarkIV". I clicked on it and it came up with all these random symbols, thats when i thought "Oh Shit". And i pressed "Okay" and spammed it, then closed it after about 10 clicks. My laptop started running slow? I cant say slow, because its more like a laggy sort of slow. Its very laggy. And I have uninstalled all programs but still not working. The mouse doesnt lag, its programs, and watching videos that lag. Its as if the virus installed a 10frame virus. When i open a folder for eg. and i move the window around, it also lags. even right clicking and selecting properties. I have tried the following virus programs, but still no luck:
- AVG
- SuperANTIspyware
- And the microsoft one windows comes with.
It shows viruses, but when i remove them, they all just come back the next time i scan, except im not sure whether they are in different files or not.
Please help, I dont want to get into trouble, and i have IST subjects this year.
I would highly appreciate help, thank you



Hiya

The other suggestions are good - but before you nuke or go to extreme measures - I suggest using a free online scanner (only from a reputable anti-virus manufacturer's web site) .

You can even do this after you have tried the other suggestions. Its a good double check.

SUGGESTION
My following suggestion is free, very easy, very thorough but it takes hours - especially on an infected machine - so I usually run overnight.

To make matters worse (timewise) I also suggest two scans.
1. The first scan is to remove the bad boys that there is no way you want.
2. The second is to scan for undesirable 'pain in the bum' applications. These undesirable ones will not usually spread to other computers.

Of course you can select to scan and remove both in one go and save yourself time. The section advanced option is available because you may have downloaded something useful that had some nasty attatched. (like I did when I downloaded D**x player and codec)

If you decide to do two scans then the first scan will remove viruses and 'no way i want them stuff'.
The second scan allows you to see just how many PUPs have been found - and whether you want to remove some application or toolbar you know is not good for the computer but useful to you. The choice is yours.

OF COURSE - if you just want to remove every bad boy and pain in the ***** just do one scan with the appropriate settings...

ONLINE SCANNER DETAILS
ESET is a respected antivirus company.
Go to ESET.COM or international equivalent like http://www.eset.co.uk

My experience of the ESET online scanner download (instructions follow) is that it does not seem to conflict with existing antivirus programs,and it is free and effective. I've used it a number of times on peoples computer. It may also be that it is harder for malware to stop the antivirus program working because it is not held on the computer.


INSTALLATION OF ONLINE SCANNER

PART ONE
- Browse to http://www.eset.co.uk....
- At the bottom of the page is ESET ONLINE SCANNER. (not a trial version of their useful antivirus software)
- Click on it. e.g. http://www.eset.co.uk/Antivirus-Utilities/Online-Scanne...
- Click on the blue SCAN NOW.
- It will offer to supply you with a download of esetsmartinstaller_enu.exe Do this by clicking on it.
- It will then allow you to SAVE the ESET Smart Installer. SAVE it.
- Exit the web page.

PART TWO
( As I pointed out the next bit will take hours - so finish off any work. I would also suggest unplugging any attatched storage devices as it will scan anything attatched. You can always scan USB hard drives etc it later but it adds to the time, and you need a clean machine first really ;-) )

- Close down running programs
- Disconnect storage devices
- Ensure that the internet is left connected and will run unattentended all night.
- Ensure the computer/laptop has power, and the power options are set so that it will get through the 7-8 hours without issues.
- Ensure any regularly scheduled program like Windows Update, AVG, McAfee etc updates are turned off so that it can get through the 7-8 hours without issue.


PART THREE
- Now run esetsmartinstaller_enu.exe that you downloaded and saved earlier.
- Accept the agreement. Then click on start.
- If you get a security prompt then allow the program to run on your computer.
- You now get to the scan configuration settings
- Ensure 'Remove found threats' is checked
- Ensure 'Scan archives' is checked.
- Click on 'Advanced Settings'
[ ADVANCED SETTINGS You may wish to do two scans - or one scan and bltz everything.
This is an optional step to select - or reselect on a second scan .
Check 'Scan for potentially unwanted applications'
Check 'Scan for potentially unsafe applications' ]

- Check 'enable anti-stealth technology

PART FOUR
- Click on Start.
- This will cause the virus signature database to download and the computer scan should start. But just follow prompts.
- Then go to sleep or work or something

PART FIVE (after the scan)
After the scan you will be offered the chance to remove them (yes) but make sure you go slowly. I clicked on something and it aborted. I had to run it again.

-Now reboot the computer.

-If you still have issues post again.












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February 8, 2014 1:33:27 AM

Try 'spybot'. Its a pain in the rectarius after, as you have to remove the program from (my computer -harddrive change or remove programs)
but it did the trick for my father dude with one like that.
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