New computer freezing and high pitched sound coming from speakers

carlos1251 · Jan 22, 2014

I don't know if this is the right topic, if it isn't, sorry
So last week I bought this computer:

CPU: AMD FX 6300 Black Edition
GPU: AMD Radeon HD 7850
PSU: 600w (not sure on the brand but it's but the guy who sold me said it was real (?))
Mobo: Asus M5A78LM_LXBR
RAM: 8gb DDR3

I'm not an expert in this subject but I have been assured that my computer is a good machine for gaming and trivial tasks (music, videos, internet) and it is, there is no problem I can recall on this matter, the only problem is that it randomly freezes and an looping sound starts coming from the speakers (the tv, actually, since I use it as monitor/speaker), the only way to stop this is by restarting it manually. A technician told me it was no hardware problem and that I should just keep using the machine and it will maybe go away (like, wtf?). What sould I do? Somebody help me please, I'm desperate

Alec Mowat · Jan 22, 2014

Under Support, Drivers & Tools, download the ASUS AI Suite II
http://www.asus.com/Motherboards/M5A78LM_LX/#support

That should tell you exactly what your temperatures are at.

~might~ be your PSU, but I would update your drivers from this site as well, especially the soundcard if you are using onboard.

carlos1251 · Jan 22, 2014

Alec Mowat :

I'm using soundcard on board so I'm downloading The latest drivers from this
site, I'll keep u informed here once it's updated
Thank you for answering this so fast

carlos1251 · Jan 22, 2014

Didn't help, all the drivers are up to date but it continues crashing

Alec Mowat · Jan 22, 2014

http://www.nirsoft.net/utils/blue_screen_view.html

Use bluescreen view and see if windows is creating a dump file.

carlos1251 · Jan 22, 2014

even tough there is no blue screen?

Alec Mowat · Jan 22, 2014

Yes, Windows creates a dump file when it crashes. If there's no bluescreen, it could be a PSU problems. The "Freeze" might be Windows trying to create the dump.

Won't hurt to check, program is stand alone and doesn't need to be installed. It's like 2 MB or something.

carlos1251 · Jan 22, 2014

Ok, I'll do it, when I finish it I'll report here
Thanks

carlos1251 · Jan 22, 2014

the only dump file i get is the 0x00000124 and i dont know what it means

Alec Mowat · Jan 22, 2014

It means there was a hardware error.

You could be looking at bad ram or a bad CPU.

Question #1 are you, or did you, overclock?

carlos1251 · Jan 22, 2014

No, the technician told me that The guys that build my PC may have done it so he chances The BIOS settings back to default and it kept crashing, if it is RAM, how do I test it? And if its The motherboard?

Alec Mowat · Jan 22, 2014

memtest86 is #1

http://www.memtest86.com/

Could be bad compatibility with anything connected as well. USB drives, joysticks, USB headsets.

Soundcard drivers are well known for causing BSOD's and other crashes.

carlos1251 · Jan 22, 2014

It's getting late here but I'll do it first thing in the morning, thanks once again

Alec Mowat · Jan 22, 2014

Do it overnight, takes awhile

carlos1251 · Jan 22, 2014

I'm afraid it will freeze while I'm sleeping and wake my whole family, I will do it tomorrowtomorrow though

davcon · Jan 22, 2014

Do you actually have a dedicated slotted soundcard or an onboard chip?
Often a dedicated soundcard will cause issues if its placed too close(next pci slot) to a gpu.

Alec Mowat · Jan 23, 2014

davcon :

It's onboard.

carlos1251 · Jan 23, 2014

I'll take it to the technician for the wknd and he'll test it there, if even him can't fix it I'm going to take it back to the store and demand my money back, thank u Mowat, for trying to help me

Alec Mowat · Jan 23, 2014

If it's under warranty, just replace it.

Troubleshooting hardware is a pain.

davcon · Jan 25, 2014

Hard to really pinpoint your problem but I'm now leaning towards the el cheapo psu.

New computer freezing and high pitched sound coming from speakers

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