Sign in with
Sign up | Sign in
Your question
Solved

New computer freezing and high pitched sound coming from speakers

Last response: in Systems
Share
January 22, 2014 4:39:39 PM

I don't know if this is the right topic, if it isn't, sorry
So last week I bought this computer:

CPU: AMD FX 6300 Black Edition
GPU: AMD Radeon HD 7850
PSU: 600w (not sure on the brand but it's but the guy who sold me said it was real (?))
Mobo: Asus M5A78LM_LXBR
RAM: 8gb DDR3

I'm not an expert in this subject but I have been assured that my computer is a good machine for gaming and trivial tasks (music, videos, internet) and it is, there is no problem I can recall on this matter, the only problem is that it randomly freezes and an looping sound starts coming from the speakers (the tv, actually, since I use it as monitor/speaker), the only way to stop this is by restarting it manually. A technician told me it was no hardware problem and that I should just keep using the machine and it will maybe go away (like, wtf?). What sould I do? Somebody help me please, I'm desperate :( 
January 22, 2014 4:43:52 PM

Under Support, Drivers & Tools, download the ASUS AI Suite II
http://www.asus.com/Motherboards/M5A78LM_LX/#support

That should tell you exactly what your temperatures are at.

~might~ be your PSU, but I would update your drivers from this site as well, especially the soundcard if you are using onboard.
m
0
l
January 22, 2014 4:53:01 PM

Alec Mowat said:
Under Support, Drivers & Tools, download the ASUS AI Suite II
http://www.asus.com/Motherboards/M5A78LM_LX/#support

That should tell you exactly what your temperatures are at.

~might~ be your PSU, but I would update your drivers from this site as well, especially the soundcard if you are using onboard.


I'm using soundcard on board so I'm downloading The latest drivers from this
site, I'll keep u informed here once it's updated
Thank you for answering this so fast
m
0
l
Related resources
January 22, 2014 6:05:53 PM

Didn't help, all the drivers are up to date but it continues crashing
m
0
l
January 22, 2014 6:13:35 PM

even tough there is no blue screen?
m
0
l

Best solution

January 22, 2014 6:15:25 PM

Yes, Windows creates a dump file when it crashes. If there's no bluescreen, it could be a PSU problems. The "Freeze" might be Windows trying to create the dump.

Won't hurt to check, program is stand alone and doesn't need to be installed. It's like 2 MB or something.
Share
January 22, 2014 6:18:54 PM

Ok, I'll do it, when I finish it I'll report here
Thanks
m
0
l
January 22, 2014 6:31:37 PM

the only dump file i get is the 0x00000124 and i dont know what it means
m
0
l
January 22, 2014 6:43:46 PM

It means there was a hardware error.

You could be looking at bad ram or a bad CPU.

Question #1 are you, or did you, overclock?
m
0
l
January 22, 2014 7:36:37 PM

No, the technician told me that The guys that build my PC may have done it so he chances The BIOS settings back to default and it kept crashing, if it is RAM, how do I test it? And if its The motherboard?
m
0
l
January 22, 2014 8:05:52 PM

memtest86 is #1

http://www.memtest86.com/


Could be bad compatibility with anything connected as well. USB drives, joysticks, USB headsets.

Soundcard drivers are well known for causing BSOD's and other crashes.
m
0
l
January 22, 2014 8:12:28 PM

It's getting late here but I'll do it first thing in the morning, thanks once again
m
0
l
January 22, 2014 8:15:00 PM

Do it overnight, takes awhile
m
0
l
January 22, 2014 8:18:16 PM

I'm afraid it will freeze while I'm sleeping and wake my whole family, I will do it tomorrowtomorrow though
m
0
l
a b À AMD
January 22, 2014 8:26:20 PM

Do you actually have a dedicated slotted soundcard or an onboard chip?
Often a dedicated soundcard will cause issues if its placed too close(next pci slot) to a gpu.
m
0
l
January 22, 2014 9:03:02 PM

davcon said:
Do you actually have a dedicated slotted soundcard or an onboard chip?
Often a dedicated soundcard will cause issues if its placed too close(next pci slot) to a gpu.


It's onboard.
m
0
l
January 23, 2014 8:15:22 AM

I'll take it to the technician for the wknd and he'll test it there, if even him can't fix it I'm going to take it back to the store and demand my money back, thank u Mowat, for trying to help me :) 
m
0
l
January 23, 2014 8:23:00 AM

If it's under warranty, just replace it.

Troubleshooting hardware is a pain.
m
0
l
a b À AMD
January 25, 2014 5:36:41 PM

Hard to really pinpoint your problem but I'm now leaning towards the el cheapo psu.
m
0
l
!