Solved Closed

how do i do a factory reset with blue screen and system thread exception not handled constantly appering

I have a Dell laptop model type Inspiron 17R SE7720. It was supplied with Windows 8 operating system installed but no Win 8 CD was supplied. When Windows 8.1 was released I upgraded with a download. Now I have the blue screen of death every time I boot. The message is about running into a problem quoting 'system thread exception not handled' it just keeps restarting with the same message. So far my research has indicated a graphics driver problem which needs to be adressed. This would require a boot disk however. Further research indicated a 'factory reset' may be possible without Win CD but now I am stuck.??? ......can anyone help.
10 answers Last reply Best Answer
More about factory reset blue screen system thread exception handled constantly appering
  1. So the problem started with an upgrade to windows 8.1.

    Even with windows 8.1 before it boots into windows
    The safe mode options can be provided by tapping the F8 key quickly after power up of the laptop.

    If you think the cause of the problem is related to a driver.
    Then safe mode will allow windows to load.

    From there you have a choice.
    Remove, uninstall the driver suspected as causing the problem.

    Or use the system restore feature, to restore to windows 8 if there is the option to.

    These are two methods, if you do not have a windows 8 CD/DVD.

    You should also be able to access the hidden partition that holds the OEM version of windows 8 via software included to overwrite windows 8.1 back to windows 8.
  2. Shaun o said:
    So the problem started with an upgrade to windows 8.1.

    Even with windows 8.1 before it boots into windows
    The safe mode options can be provided by tapping the F8 key quickly after power up of the laptop.

    If you think the cause of the problem is related to a driver.
    Then safe mode will allow windows to load.

    From there you have a choice.
    Remove, uninstall the driver suspected as causing the problem.

    Or use the system restore feature, to restore to windows 8 if there is the option to.

    These are two methods, if you do not have a windows 8 CD/DVD.

    You should also be able to access the hidden partition that holds the OEM version of windows 8 via software included to overwrite windows 8.1 back to windows 8.




    TigerBalm 5

    No the problem did not start with the upgrade to Win8.1 and no the F8 key does not boot to safe mode without a Win8 start up disk. In order to enter safe mode, the legacy advanced boot screen must be enabled in Windows 8 using a boot disk?
    Thanks anyway

    Anyone Else |??
  3. I have the smae problem F8 key doesnt work too.So im stuck with linux which is actually better except for gaming.

    SOLUTION download this iso and boot from it.You will access the troubleshooting menu from there.Also you might have a setting in UEFI or BIOS to boot into Win 8 troubleshooting mode
    do the steps here in my post http://www.tomshardware.co.uk/answers/id-1999758/installing-system.html
  4. d359233drdrbcom said:
    I have the smae problem F8 key doesnt work too.So im stuck with linux which is actually better except for gaming.

    SOLUTION download this iso and boot from it.You will access the troubleshooting menu from there.Also you might have a setting in UEFI or BIOS to boot into Win 8 troubleshooting mode
    do the steps here in my post http://www.tomshardware.co.uk/answers/id-1999758/installing-system.html



    TigerBalm5

    Thank you for your reply but your link sent me to page with a set of 3 different posts?. Which iso are you actually talking about. I would be grateful for some more exact detail.

    Anyone Else??
  5. the one with the link http://technet.microsoft.com/en-gb/evalcenter/hh699156.aspx

    or just search 8.1 enterprise evaluation iso
    if you have more than 2gb ram choose 64bit version


    it isnt hard to find the link. There r only 3 posts like you wrote.
  6. To:- d359233drdrbcom
    From:-TigerBalm5

    Thank you for your help I understand what you were saying now and have found the link for the ISO now and I will try that approach.

    :??:
  7. if it wouldnt work you could reinstall os but you would have to backup important data


    why did you write ???
  8. To:- d359233drdrbcom
    From:- TigerBalm5

    What exactly are you suggesting ? What do you mean by if it didnt work? Could you please explain better.
    How can I reinstall the operating system which was Win8 upgraded to Win8.1 without the factory disk? Remember I stated in my original question I wasn't supplied with one.
    If I download the 8.1 ISO you suggested I would only intend to use that as a 'start up disk' to do repairs and get into the backup drive partition to 'restore' etc but if installed the ISO as the OS I would only have a limited time till it expired. ??

    :bounce:
  9. :bounce:

    This is driving me up the wall.

    :bounce:
  10. Best answer
    TigerBalm5 said:
    To:- d359233drdrbcom
    From:- TigerBalm5

    What exactly are you suggesting ? What do you mean by if it didnt work? Could you please explain better.
    How can I reinstall the operating system which was Win8 upgraded to Win8.1 without the factory disk? Remember I stated in my original question I wasn't supplied with one.
    If I download the 8.1 ISO you suggested I would only intend to use that as a 'start up disk' to do repairs and get into the backup drive partition to 'restore' etc but if installed the ISO as the OS I would only have a limited time till it expired. ??

    :bounce:


    it 99% should fix what you have now.I would upgrade to 8.1 anyway.

    and yes you will have limited time but did you even read my post?it is for 90 days and you can extend it many timesso you can keep using it longer than when windows 9 will appear and u[grade to win 9 eval again :D
Ask a new question

Read More

Blue Screen Windows 8 Components