Unresponsive Splash Screen (no keyboard input) upon GPU upgrade

HeelHook

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Jan 23, 2014
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Hey Everyone,

First time caller, long time listener, etc.

So I had seen a couple other similar problems/posts to the one I'm having, although it seems as if I wasn't able to fix it in the manner they were able to. This is what I'm working with in terms of relevant components (If I am missing anything that might help, let me know!):

I7-3930k
Gigabyte g1 Assassin2
OLD gpu: EVGA 015-P3-1580-AR GeForce GTX 580 (Fermi) 1536MB 384-Bit GDDR5 PCI Express 2.0 x16
NEW gpu: Gigabyte GTX 770 GDDR5-4GB WINDFORCE 3X Graphics Card GV-N770OC-4GD
PowerSupply: Cooler Master Silent Pro Gold - 1200W

So last night, I put in the new Giga 770, and connect two 8 pin power connectors (2x 6pin+2pin), and fire it up. It goes straight to the mobo boot menu splash screen. I connect a USB keyboard and it is not responding. I try every single USB port on the computer and none are getting a response from the splash screen. the num lock and scroll lock lights do toggle on and off when I press them, So I know the keyboard is getting juice and functioning. After about 60 seconds or so, it kicks over to a black screen with a blinking cursor in the upper left.

After searching the always helpful THW forums, I found that some people fixed this via updating their Bios. So I began trying to do that, but the problem is, I can't even access qflash or anything else to update them with the current card in, so I put the old card back in and booted up. I then tried to use the qflash with the old card in (because I can get it to boot fine with the old card), and when I went into Qflash and ran the file, it told me I needed to update my flash utility (which is something I couldn't find on the gigabyte website, so any help there would be appreciated too) so I couldn't get it to finish. At this point, I threw caution to the wind and tried updating it via @bios. when I "update from gigabyte servers" the utility freezes when it hits 100%. So I updated with @bios via the file on my thumb drive. That erased, wrote, etc just fine but froze the computer at 0% of the "verifying" and I started sweating bullets at this point because after hours of waiting for it, I was going to need to restart it. After a scary power cycle session, it booted fine and back to windows. The @bios module said I now had the up to date f12w bios (with lots of jibberish characters after the edition f12w?), so I decided to try the new card again. Straight back to an unresponsive splash screen.

I have tried:
reseating the GPU power cables (2 6+2 connectors should be fine, I don't need 2 8's specifically?)
Popped the bio's battery out of the mobo and waited 15 mins
Every USB port I have
reseating some of the memory
different PCI.e3.0 slots

I still need to pick up a USB to PS/2 adaptor for my keyboard, but from what I've read I'm not getting my hopes up for that.

Any and all help is greatly appreciated. If I can get it working great, if not, can anyone help me make sure I go through the proper check list to know I got a bad card and need to send it back (box wasn't in the best condition when I got it...)

Thanks in advance for the help!
 
Solution
First try the card on another system, see if you can get display ! If it does then the GPU is probably ok, else you could RMA it.

And I am not the best person to help you with that particular MB's BIOS update procedure, so wait for someone with more experience for that specific MB.
First try the card on another system, see if you can get display ! If it does then the GPU is probably ok, else you could RMA it.

And I am not the best person to help you with that particular MB's BIOS update procedure, so wait for someone with more experience for that specific MB.
 
Solution

HeelHook

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Jan 23, 2014
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Thanks Lonewolf7, That is one of my last tests I am going to try. Just waiting for a buddy with a pci3.0 mobo to be available to try it out on.
 

HeelHook

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Jan 23, 2014
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Finally got it. It was down the line of the updating bios path. Only difference was, I still couldn't get past the updating via qflash because it still said the flash utility was out of date. So I went back to @bios, and when I ran the update, I removed it completely, then re-installed it. After that, it finally was able to complete the update via my thumb drive without hanging the computer. I reinstalled the GPU, and bam, booted to windows. Hope this helps someone down the line!
 

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