I am having a lot of different crashing issues and I don't know where to go to get advice.

Sean Fuentes · Jan 23, 2014

I am having a lot of issues with things crashing including:
-Minecraft
-Video Drivers
-Battle.net
-Firefox
-Windows

I have also been having issues where my computer will freeze up and my monitors will turn into a indescribable pattern. It's just like static jagged crap. I don't know where to start with troubleshooting this or where to get help but I hope this will lead me to some answers.

clutchc · Jan 23, 2014

First thing to do is clean up any registry errors with CCleaner. Then run memtest for at least one FULL pass of each stk of RAM individually in the 1st DIMM slot.

Sean Fuentes · Jan 23, 2014

Registry cleaned, memtest ran 1 full pass 0 errors.

kenrivers · Jan 23, 2014

You mentioned video drivers as one of the things crashing. Have you installed the latest drivers to see if that helps? If yes, do have an onboard video adapter you could try with one of the monitors to rule out the graphics card?

PEJUman · Jan 23, 2014

overheating videocard could also create this, did you clean your GPU heatsink recently?

clutchc · Jan 24, 2014

I would eliminate a software issue by uninstalling the gfx driver again and then run Driver Sweeper from Safe Mode.
http://www.techspot.com/downloads/4266-driver-sweeper.html

Have it remove any remnants of Nvidia, AMD, and ATI graphics drivers it finds. Then reboot and install the latest driver for your card and OS.

Btw, what MB, card, CPU, RAM are you using?

Sean Fuentes · Jan 25, 2014

Well it appears that the CCleaner has fixed most if not all the issues. I haven't had anything crash since I've done it. HOPEFULLY that means everything is fixed. Thanks for the assistance. If I have any more issues I know where to go

clutchc · Jan 25, 2014

I sometimes sound like a broken record here recommending a CCleaner run before getting serious about troubleshooting. But quite a few times it solves the issue. Hope it is the same for you. Don't be hesitant to run CCleaner more than once. On badly corrupted systems you need to run it until it comes back clean. Then use it about once a week.

Sean Fuentes · Jan 30, 2014

So that turned out to be a temporary solution. It's back and as bad as ever. Firefox crashed right after I had rebooted from the static crap again. I ran CCleaner til everything came back clean. And the RAM is still errorless. So what's up next? xD

clutchc · Jan 30, 2014

Sean Fuentes :

1) Still need to know what MB, gfx card, CPU, RAM are you using. Power supply make/model. Any add-in cards you may have installed.

2) Check your tray to see how many items you have running at the same time you are trying to run games. etc. Try to disable as many as possible. You can always put a link on your desktop to them.

3) Open System Configuration/Start Up. Let me know how many boxes are checked. There may be a conflict between pgms that are running in the background.

Sean Fuentes · Jan 31, 2014

CPU: Intel Core i5-4670K 3.4GHz Quad-Core Processor
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler
Motherboard: Gigabyte GA-H87M-D3H Micro ATX LGA1150 Motherboard
Memory: Muschkin 4gb 1333mHz
Storage: Plextor M5S Series 128GB 2.5" Solid State Disk
Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: PowerColor Radeon HD 7970 3GB Video Card
Case: Zalman Z9 Plus ATX Mid Tower Case
Power Supply: XFX 550W 80 PLUS Bronze Certified ATX12V / EPS12V Power Supply
Optical Drive: Samsung SH-224DB/BEBE DVD/CD Writer

and there are 6 items in the tray.

There are 16 programs on start up.

clutchc · Jan 31, 2014

All those components look to be sound as far as compatible. The PSU is good quality and sufficient size. Unless one of the components is failing, I would tend to lean toward a software issue. Are you running Win7 X64?

Did you ever run Driver Sweeper from safe mode after uninstalling the gfx driver as I suggested above?
With 16 boxes checked in System Config, I would be inclined to think one of them is in conflict. Can you (at least temporarily) uncheck as many as possible or disable them in their pgms, so you can try to run as clean as possible for awhile?

Sean Fuentes · Jan 31, 2014

I'm not sure how to go about running driver sweeper from safe mode. I will look into it. I dunno what pgms are but ya i'll uncheck as many as I can. Yes I am running windows 7 64 bit

clutchc · Jan 31, 2014

If you've had other gfx drivers installed, they sometimes do not get uninstalled thoroughly... leaving behind registry errors that conflict with the new driver. After uninstalling your current gfx driver (again), boot in safe mode. Then run DS and it will present you with a list of device drivers you can clean up. All you would be interested in is the Nvidia, AMD, and ATI graphic drivers. Check the box for those and let it clean. Reboot, and they should be gone. You can then install the latest driver for your card and your OS.

Sean Fuentes · Feb 1, 2014

Okay I did that. I'm just waiting for some more crashes. I'll get back to you when it happens

Sean Fuentes · Feb 1, 2014

still getting plenty of firefox crashes

clutchc · Feb 1, 2014

Sean Fuentes :

Latest ver of FF? Try disabling as many FF addons as you can. Try IE for awhile to see if it is the browser that is the problem.

Sean Fuentes · Feb 1, 2014

So I just had the scratchy static crap happen again. Ideas?

clutchc · Feb 2, 2014

Sean Fuentes :

Since software issues is looking less and less likely to be the problem, and since you say it happens on multiple monitors, it would appear it isn't a monitor issue. That would lead one to believe it is a defective card. Do you have access to another gfx card for testing purposes?

Sean Fuentes · Feb 5, 2014

clutchc :

I don't have a card that is even remotely as powerful as the one I am using and in order to use it i'd have to decomission my fiance's pc... not really an option

. It blue screened twice today and I remember someone one day got me to analyze a .dmp file but I don't remember how. Is that something? Lol idk what to do but it's killing my stream Dx

KK3K · Feb 6, 2014

crazy idea: while the pc is running. put your cellphone close to it. and call it. i´ve had several mb of this model with random crashes, and today i found out about the cause. i think gigabyte is already notified but i dont know to what extent the problem has been diagnosed.

clutchc · Feb 6, 2014

@KK3K
Not such a crazy idea. I had an older portable phone located in my comp room. I believe it was 900MHZ. Whenever it rang, I would loose my internet connection.

KK3K · Feb 6, 2014

clutchc :

I had 5 different GA-H87M-D3H MBs crashing randomly this past week. couldnt figure out why or reproduce the error consistently. today I found out a client figured out that it was cell phones getting calls when near the PC. talked to distributor, who talked to gigabyte, they (GA) confirmed it, but they are working out how, why and what to do i guess.

@OP: if it does crash with this. change the mb for another one. not the same model. The error seems to be the same (video goes crazy and pc crashes)

I am having a lot of different crashing issues and I don't know where to go to get advice.

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