Sign in with
Sign up | Sign in
Your question
Solved

Asus desktop/ Random Screen Crashes

Last response: in Graphics & Displays
Share
January 23, 2014 6:51:43 PM

About three times in three weeks, my screen has crashed/frozen. It's a vertically striped screen of grey and black bars. The PC is still running, and if something has sound I can hear it playing. I can't do anything but physically hit the power button. It's done it once when loading a game screen, and twice when on the internet(just clicking on an open tab.)
The gfx card and PSU aren't stock, I added them back in October/November. HOWEVER, I did recently install Windows 7 Ultimate over Windows 8.1. (It had updated to .1 from 8.0 without me really being able to say no, and nothing was very compatible.)

Any help would be really appreciated and just let me know if you need more info. (please provide simple instructions on how to pull up said info if it's fairly complicated:) )

Windows 7 Ultimate SP1
Asus CM1745
AMD A8-5500 APU with Radeon HD Graphics
3.20 GHz
8.00 GB
64 Bit
a c 865 Ĉ ASUS
January 23, 2014 6:57:09 PM

What GPU and PSU?
m
0
l
Related resources
a c 865 Ĉ ASUS
January 23, 2014 8:17:27 PM

Component wise sounds OK, may have to try process of elimination, firt thoughts would be if you have or could borrow and try a different, GPU, monitor and CPU, could also try a different video cable
m
0
l
January 24, 2014 9:07:33 AM

Tradesman1 said:
Component wise sounds OK, may have to try process of elimination, firt thoughts would be if you have or could borrow and try a different, GPU, monitor and CPU, could also try a different video cable


I don't think that will be possible right now. the cable I use is this

http://www.amazon.com/Cables-26911-DVI-D-Digital-Video/...

I switched over from the stock vga cable back when I changed the PSU and gfx card.

Do you think it could be a driver issue? I'm out of my depth here but I know it started happening after I "downgraded" to windows 7 from 8. While I was on 8 this never happened and that was for about 2 months.
m
0
l
January 25, 2014 8:23:08 PM

Tradesman1 said:
Component wise sounds OK, may have to try process of elimination, firt thoughts would be if you have or could borrow and try a different, GPU, monitor and CPU, could also try a different video cable


Any other suggestions than using other components?
m
0
l

Best solution

a c 865 Ĉ ASUS
January 25, 2014 8:25:46 PM

Make sure you have the latest BIOS and drivers for the mobo based on your current OS
Share
January 26, 2014 6:24:25 AM

Tradesman1 said:
Make sure you have the latest BIOS and drivers for the mobo based on your current OS


It just did it again.
When I rebooted and the desktop came up, there was this task that I could highlight but it was just a white box then it went away. It was something like "AMD something transcoding device"
m
0
l
a c 865 Ĉ ASUS
January 26, 2014 8:05:07 AM

That sounds like a driver, or could be from a failing component
m
0
l
a c 865 Ĉ ASUS
January 26, 2014 9:00:40 AM

Let us know how it goes ;) 
m
0
l
February 9, 2014 7:40:57 AM

Tradesman1 said:
Let us know how it goes ;) 


Well it's started happening 1-2 times a day now. I've ran system mechanic, made sure about the drivers etc.
The problem report keeps saying LiveKernelEvent.

I've also had "Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 43."

And video hardware error LiveKernelEvent

I had the hard drive replaced back in November from a PC tech place, when I installed the new PSU this Bios utility screen came up and I couldn't go past it. The tech place spent like 4 days trying to figure out if it was the motherboard or the HD and finally found it to be the latter.

Should I start looking on new egg for MOBOs?

Oh and I've also noticed that when I'm playing graphically demanding games and the volume goes low, I can hear this pulsing "fan-like" rattling sound like something isn't secured properly I don't know...
m
0
l
a c 865 Ĉ ASUS
February 9, 2014 7:49:49 AM

Have you checked the CPU for bent/broken pins? The rattling may be a lose case or component fan
m
0
l
February 9, 2014 8:05:36 AM

Tradesman1 said:
That sounds like a driver, or could be from a failing component


quick question, my bios is 2.7 last updated 8/27/12

asus.support says there's 5 updates after that improve system stability. Do I just need to do the last one, or all in order?
m
0
l
a c 865 Ĉ ASUS
February 9, 2014 8:31:03 AM

Use the latest, it will contain an accumulation of the others :) 
m
0
l
February 9, 2014 9:24:41 AM

I've never updated my BIOS before, I downloaded the 5202 from this link http://support.asus.com/download.aspx?SLanguage=en&m=CM...

But it didn't do anything.

So I've updated my BIOS, and my AMD Chipset wasn't correct so I updated that as well lol... So we'll see how this goes I guess.
m
0
l
February 25, 2014 1:47:50 PM

So far there was one system crash(the grey/black stripe screen) on 2/13/14(Reliability Report just says not properly shut down and I'm not sure if there is a crash report stored somewhere that might prove helpful?) This is much better than once or twice a day and if it was a failing component would it not be happening more frequently? I'm not sure... I will keep this updated. Thanks for taking the time to help again btw!
m
0
l
a c 865 Ĉ ASUS
February 25, 2014 4:33:20 PM

Will be looking for the updates ;) 
m
0
l
March 2, 2014 5:09:45 AM

So far no more crashes except apps(games). I've ran SMART hard drive scan and it looks good. Windows memory diagnostic and no problems. I stress tested my gfx card and no problems. I've ran Prime95 to stress test my CPU but it apparently will finish it's tests in June so I stopped it.... No system crash since 2-13-14 but that was the grey/black striped screen just browsing the internet and after all the updates. Idk hopeful?

(Used this process and it seems pretty helpful) http://www.howtogeek.com/174068/how-to-identify-which-h...
m
0
l
a c 865 Ĉ ASUS
March 2, 2014 7:37:24 AM

Sounding good! Can be a frustrating process, but appears you're there or about there ;) 
m
0
l
March 2, 2014 7:42:43 AM

I'm thinking maybe upgrading my APU and/or my motherboard soon. My APU is an AMD A8-5500(crap I know..) Since I mostly use my pc for gaming it might improve stability?

... maybe just building a new rig would be better lol I already have a new gfx card, psu and hard drive, might as well replace the rest
m
0
l
a c 865 Ĉ ASUS
March 2, 2014 8:31:31 AM

Sounds like a plan, could sell the old to help finance or keep it around as a backup or for others in the house (if any or relatives)
m
0
l
March 4, 2014 4:22:17 AM

I guess I would probably NEED a new motherboard if I am going to upgrade my APU? I don't know anything about slot types/sizes or anything like that. And a better case that allows improved ventilation and space(but that'd be cheap). Should I open a new thread or continue and wait a week or 2 on this one to make sure it's copasetic?
m
0
l
a c 865 Ĉ ASUS
March 4, 2014 7:27:17 AM

See how it goes ;) 
m
0
l
March 17, 2014 8:17:34 PM

Been over a month! KNOCK ON WOOD. No crashes whatsoever:)  I think I am ready to pick your driver and BIOS update as solution!

Although occasionally/rarely I hear what sounds like a grain of dust or plastic or something fall and rattle... Mayhap I'll open it up and make sure it's clean and there aren't any loose components. Probably just dust I hope:) 
m
0
l
a c 865 Ĉ ASUS
March 17, 2014 8:28:18 PM

Looking good, glad things are better!
m
0
l
March 22, 2014 11:00:26 PM

Tradesman1 said:
Looking good, glad things are better!


Thanks for your help man!
m
0
l
a c 865 Ĉ ASUS
March 23, 2014 8:41:01 AM

No worries ;) 
m
0
l
!