Asus radeon r9 270 black screen after install

mkubota · Jan 24, 2014

I recently bought an asus radeon r9 270 from newegg to put in my Dell xps 8700. I uninstall the nvidia drivers and turn off my computer. Then I install the new card and turn it on. I see the Dell logo then when it goes to switch to the login screen the screen goes black. When this happens I can still see my mouse when I move it but I cannot do anything else. The fans were running and I had everything plugged in correctly. I am also using a dvi-d to connect the card to the monitor.

When I put my old card in (nvidia GT635) everything works fine. I have tired booting into safe mode using the integrated graphics card and downloading the amd drivers which did not do anything. I have made sure the bios is up to date.

System:
Dell XPS 8700
windows 8.1
intel i7
8gb ram
1tb harddrive
psu - Seasonic x-series 650w

bmwmaniac · Jan 24, 2014

It could be either a driver issue or a faulty radeon card issue.

In any way, plug in the radeon and go to safe mode with networking, right click on computer --> manage -- > device manager (on the left of the window) and under "display adapters" see if your computer recognizes your radeon card, if it does then try to update from there and/or go to amd website and download the latest driver, if it doesnt recognize your card then go back to where you bought the card and tell them to exchange it or whatever you want to do.

mkubota :

mkubota · Jan 24, 2014

u_gonna_squeal_b4_we_cookya :

bmwmaniac :

My os is windows 8.1. I am using a Dell 21.5" LED monitor. Yes I do have the 6-pin PCI-E power cable securely connected as the light on the card is green. I tried to change to PCI-E and iGPU and nothing changed.
I have booted into safe mode with networking and my computer does recognize my card. I downloaded the drivers and reset my computer and still the same problem.
I think I am just going to return it.

mkubota · Jan 25, 2014

u_gonna_squeal_b4_we_cookya :

Dell usually locks their BIOS to prevent people from upgrading the GPU and sometimes even the CPU. You could check the Dell website if they have a GPU that you can buy from them but your best option would be to buy a new motherboard. I am almost certain there is no problem with that GPU. If you return it and get a new one you will have the same problem. At least 3 or 4 times a month someone posts on here asking why their new 3rd party GPU isn't being detected by their fairly new Dell PC even though they bought a new PSU and updated the BIOS, etc, etc. The same is true for the other PC makers such as Emachines, HP and Acer. Unless you bought one of the high-end gaming rigs like an Alienware which usually comes with all high-end parts or a custom built PC from a place like Cyberpower, you are basically stuck with the PC as it is until you buy a new motherboard or a whole new PC. If this is your PC: http://www.dell.com/us/p/xps-8700/pd?oc=FDDNGX312W7&ST=pla&dgc=ST&cid=262076&lid=4742362&acd=1230980731501410 with the i7 4770 Haswell CPU, your best option would be to find a micro-ATX H87 LGA 1150 motherboard. I believe that case is micro-ATX. You should look up the motherboard model that is in the Dell currently and check what form factor it is before buying a new one. But, something like this should be what you are looking for: http://www.newegg.com/Product/Product.aspx?gclid=CIa546q4mLwCFUMV7AodTiMACQ&Item=N82E16813157454&nm_mc=KNC-GoogleAdwords&cm_mmc=KNC-GoogleAdwords-_-pla-_-Intel+Motherboards-_-N82E16813157454&ef_id=Un8mxwAABbigugLi:20140125040053:s

Yes that is the pc I have. Thanks for all the info. I will start looking into motherboards and maybe even a new case.

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Asus radeon r9 270 black screen after install

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