What do I need to do to fix this issue. My Dell laptop will not remember it's Bitlocker Pin and I must always use the 48 digit
- Thread starter STK1958
- Start date
hang-the-9
Titan
- Mar 25, 2010
- 60,387
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Sounds like you are not typing the PIN you set it up with which is why it's asking for the recovery key.
Did you reset your PIN to something else and try that? Or try totally removing BitLocker and set it up again from scratch. https://itservices.stanford.edu/service/encryption/wholedisk/bitlocker
Did you reset your PIN to something else and try that? Or try totally removing BitLocker and set it up again from scratch. https://itservices.stanford.edu/service/encryption/wholedisk/bitlocker
- Aug 24, 2012
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- 87,240
First make sure that you do not have any bootable external media attached when starting up (Thumbdrive, SD card, Floppy disk, etc.).
Before using the nuclear option of decrypt/reencrypt. First try suspending BitLocker, rebooting, then resume BitLocker. If that doesn't work, then reset your PIN (https://help.bridgewater.edu/index.php?/Knowledgebase/Article/View/145/19/changing-the-bitlocker-pin). If those fail only then do you turn BitLocker Off/On. If this is a corporate laptop your IT department must do this.
Before using the nuclear option of decrypt/reencrypt. First try suspending BitLocker, rebooting, then resume BitLocker. If that doesn't work, then reset your PIN (https://help.bridgewater.edu/index.php?/Knowledgebase/Article/View/145/19/changing-the-bitlocker-pin). If those fail only then do you turn BitLocker Off/On. If this is a corporate laptop your IT department must do this.
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