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Windows7 fails to load USB drivers

I have a USB optical drive that loads fine on 3 WIndows 7 laptops, but fails on the 4th one. I've completely malware scanned the laptop (HP Elite Book) - still no luck. Help!
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More about windows7 fails load usb drivers
  1. make sure the intel or amd chipset drivers have been reinstalled. if there damaged or the usb hub drivers are damaged your usb devices wont work.
  2. Best answer
    Please open your device manager (press win key, type "device manager"), plug in the device and see if it shows up. Normally, it should be recognized and load the corresponding drivers. If something goes wrong you should see the device with a yellow exclamation mark. If that happens, right-click it and open its properties. Copy whatever error message you see and post here so we can try to figure it out.
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