Help with Malfunctioning CM Storm Quickfire Pro Mechanical Keyboard

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PF7737

Honorable
Apr 20, 2012
4
0
10,510
CM Storm Quickfire Pro Mechanical Keyboard is about 8 months old. Out of the blue yesterday, six of the keys started to malfunction. Here is what they do when I press them:

R - opens My Computer window.
F - does not work
V - does not work
T - does not work
G - starts sequence for PC to go into sleep mode
B - starts sequence for PC to shutdown

I tried the keyboard on another PC and it does the same thing.

Any ideas what this might be?

I have sent a message to Cooler Master customer support yesterday and am awaiting a response.



 
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Tim Chan

Reputable
Mar 1, 2014
1
0
4,510
I had the exact same issue start up a few days ago. Searched around and so far no fixes posted. I also sent in a message to cm but no response either. Any ideas would be helpful as CM doesn't seem to be.
 
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PF7737

Honorable
Apr 20, 2012
4
0
10,510

Hey Tim. I checked-in with Cooler Master after Patrick (above) contacted me within minutes of me posting this thread. My interaction with him was great. His assessment (based on the information above) was that it was probably a defective board. He was very helpful in guiding me through the process of settign up my account adn submitting an eRMA request.

The down sides to all of this?
1. As per the outlined process, I shipped my board to Cooler Master over a month ago and haven't heard anything back even though the site says that "Replacements ship within 2 to 7 business days from the date under Date of Received", which is February 6, 2014.

I finally sent a message asking what was up and received a one-line reply (not from Patrick but from someone else) saying they were testing it. I asked if they had an idea of how long it might take for me to get a new keyboard and haven't heard back (since yesterday, so I may hear more today).

Thsi sucks because I've been without my keyboard for over a month and a half and have had to buy a replacement in the meantime. More money out of pocket when I specifically purchased a mechanical keyboard becuase I expected it to be durable.

2. I was also disappointed in the fact that I had to pay to ship a defective keyboard back to Cooler Master HQ. I'm out $15 because CM's product crapped-out. That's basically $15 more that I had to pay for this keyboard. A hidden extra cost, if you will.

CLIFF NOTES
- Patrick (of Cooler Master) was great
- Rest of process slow and frustrating
- Pissed that the keyboard basically cost me an extra $15 (because of shipping)
- had to buy another keyboard in the meantime
- Will I buy Cooler Master products in the future? Maybe, but this experience will definitely influence my decision.

 
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PF7737

Honorable
Apr 20, 2012
4
0
10,510


Tim,
A quick update. I PM'd Patrick from Cooler Master and he straightened everything out. If you are still having issues, I'd say he's the guy to talk to. He's been very helpful, efficient and effective. Cooler Master needs more guys like him. Good luck.

Patrick
 
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