Blue Screens on new computer build with Windows 7

creeter777 · Jan 24, 2014

Hello, I just built a new computer and keep getting BSOD every once in awhile, it's very frustrating. I tried updating drivers and uninstalling some things I thought may be causing it. Here's some info about my blue screens:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88000BC6000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800426FFA0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012414-10374-01.dmp
C:\Users\GEMiNiSKY\AppData\Local\Temp\WER-19156-0.sysdata.xml

Alec Mowat · Jan 24, 2014

Download bluescreenview
http://www.nirsoft.net/utils/blue_screen_view.html

Should give more details
I need the bug string and bug check code. The files in red are the files related to the crash, most likely drivers.

Are you using 8 or 8.1 by chance?

shortstuff_mt · Jan 24, 2014

What are the complete system specs?

creeter777 · Jan 24, 2014

Alec Mowat :

I ran bluescreenview, how can i show you the screen shot?

My system:
Microsoft Windows 7 64 bit
MSI Z87-G45 Gaming LGA 1150 Intel
EVGA SuperNOVA NEX 650 G 80 PLUS GOLD
Intel Core i5-4670K Haswell 3.4GHz LGA 1150 84W
G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
Seagate Hybrid Drive ST2000DX001 2TB MLC/8GB 64MB Cache SATA 6.0Gb/s
ASUS Black 18X DVD-ROM 48X CD-ROM SATA
ASUS GTX 670 OC

creeter777 · Jan 24, 2014

shortstuff_mt :

My system:
Microsoft Windows 7 64 bit
MSI Z87-G45 Gaming LGA 1150 Intel
EVGA SuperNOVA NEX 650 G 80 PLUS GOLD
Intel Core i5-4670K Haswell 3.4GHz LGA 1150 84W
G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
Seagate Hybrid Drive ST2000DX001 2TB MLC/8GB 64MB Cache SATA 6.0Gb/s
ASUS Black 18X DVD-ROM 48X CD-ROM SATA
ASUS GTX 670 OC

Alec Mowat · Jan 24, 2014

Try this
http://postimage.org/
or this
http://imgur.com/

and send a link

shortstuff_mt · Jan 24, 2014

You will need to use the XMP profile for your RAM to run at its rated specs. I would start off by making sure the XMP profile is enabled in the BIOS and then run multiple passes of Memtest86+ to test for RAM errors. What is the model number for your RAM kit? I find multiple kits with the same specs you posted. The models are rated for different timings and voltage depending on the model number.

creeter777 · Jan 24, 2014

Alec Mowat :

Ok, thank you! Useful to know for the future. Here is the link, sorry if it's small because my screen shot captured both my monitors. http://i.imgur.com/okTuMvb.png

creeter777 · Jan 24, 2014

shortstuff_mt :

DDR3 2133 (PC3 17000)
Timing 9-11-11-31
Cas Latency 9
Voltage 1.6V -1.65V

I will try that in the BIOS. I actually haven't messed with the BIOS ever, as I just built my first computer so I don't know much about working with the BIOS and hardware.

Alec Mowat · Jan 24, 2014

Download all of the updates for the board. It's a driver error. There is some type of conflict or something connected is causing an issue.
Are you using a dedicated sound card?

If the BIOS needs an update, do that first

http://www.msi.com/product/mb/Z87-G45-GAMING.html#download

Update everything from the site, you don't need the utilities, just the drivers.

creeter777 · Jan 24, 2014

Alec Mowat :

Sorry, but how do I know if I am using a dedicated sound card? I'm updating BIOS now, should I download all the updates or just the most recent? Could my mouse/keyboard/headphones be an issue as well? I know this CM Storm Recon mouse needs drivers im pretty sure.

Alec Mowat · Jan 24, 2014

If you physically had to install a PCI E Soundcard, it's dedicated
If you just plugged the speakers into the motherboard, it's onboard

I'd also check the build and make sure there's no thermal past on the motherboard, and the cables are managed well and not all over the place. Make sure nothing metal is touching the motherboard or components that could cause a short.

creeter777 · Jan 24, 2014

Alec Mowat :

Yeah it must be onboard, It came with audio boost and sound blaster cinema. The thermal paste came on the stock cooler so that shouldnt be an issue. I'm pretty sure I did a good job with cable management. http://imgur.com/okTuMvb,Y8fvsXf#1

I'm using MSI Live Update right now and it looks like there is a bunch of updates I need to install. Hopefully this solves it. Thank you so much for your time!

Alec Mowat · Jan 24, 2014

There's an adapter connected to the GPU and I could see that causing an issue. Make sure it's connected to two unused lines.

creeter777 · Jan 24, 2014

Alec Mowat :

What is the adapter? How do I make sure it's connected to unused lines? Sorry i'm a new this is my first build. Took me 3 hours just to wire it haha.

Alec Mowat · Jan 24, 2014

There are two power plugs connected to the GPU

The first one is from the powersupply
The second connector converts the four pin IDE drive power connects into a 6 or 8 pin PCIe adapter.

Your powersupply should have 2 6 or 8 pin PCIe adapters. See if it's possible to use two 6/8 pin and remove that 4 pin converter completely.

I can actually see it.
The RED cable is the correct PCIe cable that is connected to the videocard
Right where that line is coming in, is a second RED 6 pin PCIe cable labelled "VGA". Replace the converted (the wires with no plastic cover) with that second RED cable.

Alec Mowat · Jan 24, 2014

http://imgur.com/Hw4N0uD

This might help explain what to do
Red = bad
green = good

creeter777 · Jan 26, 2014

Alec Mowat :

Okay I will do that. So both those red plugs are on the same cable coming from the psu. I should get rid of that multicolored cord completely and just plug in the other red cable? Thanks for the diagram!

Alec Mowat · Jan 26, 2014

Exactly. Try that, might be power fluctuations on the GPU, coming from two different sources.

creeter777 · Feb 20, 2014

Dear Mr. Mowat. I switched the power supply cords like you said and haven't had a blue screen yet! Thanks you for helping me resolve this!

Alec Mowat · Mar 4, 2014

Blue Screens on new computer build with Windows 7

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