my lg ggc-h20l blu-ray sata player won't play blu-rays

Hi everybody, I have an LG ggc-h20l blu-ray/hd-dvd/dvd/cd player, it play dvd's and cd's but whenever I put ANY blu-ray in I get this message

Windows Media Player cannot play the DVD. The disc was created in a manner that the Player does not support.

I upgraded the firmware from the LG website but still have no luck

any suggestions?
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More about ggc h20l blu ray sata player play blu rays
  1. Windows does not support Blu-Ray disc playback natively. You have to install DVD player software that supports Blu-Ray discs:

    http://www.arcsoft.com/media/tmt/?gclid=CMD-oIzOnrwCFQ3ItAod3FMAxg

    http://www.cyberlink.com/products/powerdvd-pro/features_en_GB.html
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