Hello, I currently have a problem with my internet. It disconnects randomly and even when I ask charter for a new modem it still does. It usually disconnects for little bit and then reconnects but, recently I get disconnected forever until I do the following...
1. Disconnect the wire from my router to the modem
2. Connect a Ethernet wire from my computer directly to the modem for 5 seconds. (Network is stuck on identifying network)
2. Disconnect the wire and reconnect another wire from my modem to my router again. (Network suddenly starts working again)
Any reason why?
Something that could be a problem is the A.C. adapter my provider give me wasn't the correct one so I used another A.C Adapter from the modem before. It fits and it powers but, this may be a reason why it randomly disconnects.
1. Disconnect the wire from my router to the modem
2. Connect a Ethernet wire from my computer directly to the modem for 5 seconds. (Network is stuck on identifying network)
2. Disconnect the wire and reconnect another wire from my modem to my router again. (Network suddenly starts working again)
Any reason why?
Something that could be a problem is the A.C. adapter my provider give me wasn't the correct one so I used another A.C Adapter from the modem before. It fits and it powers but, this may be a reason why it randomly disconnects.
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