Getting BSOD and my pc restarts

hoof8799 · Jan 27, 2014

Hello evryone, I am getting the BSOD randomly when i am on my pc somethimes when i play or when im just on the internet , i cant figure out whats the problem.. can someone help me?
And oh yea i am running my PC with Windows 7 Home Premium 64bit.

Config.
CPU:AMD FX x6 6350 3.9Ghz
GPU:Sahhpire R9 270 2gb ddr5 with oc and boosted
RAM: 4 gb ddr3 Ripjaws
Motherboard:MSI 760GM-P23 (AM3+)
PSU:650W Corsair VS series

festerovic · Jan 27, 2014

does it still occur when the video card is at default speed?

Many times BSOD and restarts are from bad RAM, or overclocked, or incorrectly configured RAM.
Also, some SSDs that need new firmwares cause this.
Also, its a sign of a PSU that is dying. Usually no BSOD, just restarts from that one.

hoof8799 · Jan 27, 2014

All is fine when im just on the internet rightnow when i doesnt use my GPU much and when i play i close the game i go to google chrome then BSOD appears , i build the pc 2 weeks ago i didnt overclock anyting and my ram is ok..
I had a other PSU before but that burned out and then i buyed the corsair when i started my pc first time with new PSU i had the option to repair my windows i ignored that because before it was all okay i thought it was only an error or someting like that..

baconboy27 · Jan 27, 2014

I don't think we'll be able to tell you what the problem is without any more information.
Next time the BSOD happens could you make a note of what the error message it gives you is? It might be able to tell us what is causing the crashes.

hoof8799 · Jan 27, 2014

I could try to read whats there but its restarting fast..

festerovic · Jan 28, 2014

you should be able to tell the computer to keep the blue screen up by right clicking on my computer, selecting properties, and clicking on the Advanced tab, then click on the settings button under the Startup and recovery box (should be the third one), and unticking Automatically restart, then press ok.

hoof8799 · Jan 29, 2014

okay i do that next time the BSOD comes up i wil take a picture with my camera and then i will update the text on the top

festerovic · Jan 30, 2014

watch this video:
http://www.youtube.com/watch?v=pu8iEAJtjXQ

johnbl · Jan 30, 2014

cdd.dll = Canonical Display Driver
make sure you have the windows 7 service pack and the various updates.

I assume you have the new graphics drivers.

My guess is you have relatively current graphics drivers and a corrupt or out of date windows cdd.dll driver

you can start cmd.exe as a admin
and run the command
sfc.exe /scannow <-- this will check for and fix corrupt windows core operating system files using a hidden backup copy

if your system is up to date, place the memory dump file on a public cloud server like skydrive, with public access and I will take a quick look at it for you.

hoof8799 · Jan 30, 2014

i fixed that CDD.DLL but then came BSOD again and there was the WIN32.sys error i fixed that too and now i a other one and dont know what to do..
i have a picture but a little part of the text isnt on the picture here is the link : https://fbcdn-sphotos-h-a.akamaihd.net/hphotos-ak-prn2/v/t34/1781983_352516278220866_477754561_n.jpg?oh=c1dcb3623ed4cd754026c006573f6659&oe=52ECC37C&__gda__=1391253586_a7326fbe59e584af47e43901e5d679c3

johnbl · Jan 30, 2014

explain how you fixed cdd.dll and win32.sys dll?

the photo really is not much help, I would have to look at the memory crash dump file that has a copy of your drivers and system config in it. if you place it on a public server i can look at it in the debugger.

hoof8799 :

hoof8799 · Jan 30, 2014

I would put the memory crash dump on a public server of i know how to xd
I did a Scheduled scan and it fixed the win32.sys and for cdd.dll i foun a fix on the internet before 2 days i didnt even remembered how it works xd

johnbl · Jan 30, 2014

you want to fix system files by running the system file check utility
sfc.exe /scannow

if you simply replace the broken or corrupted files the system will replace your copy with the copy it has hidden in its driver store on your machine. typically this is done after a reboot and you get back to the same place you were when you started. you have to fix the copy in the driver store on the local machine. Various windows updates and service packs will install and update the file and correctly install them into the driver store for you. Often the issue will go away after the updates.

windows 8.x uses the
dism.exe /online /cleanup-image /restorehealth
command to fix the issue with a corrupted file in the driverstore
window 7 you have to do a different command but I don't recall the name (sorry, been too long)

to put the memory.dmp on a public server you just need to set up a free google doc or free microsoft skydrive account
and copy the file from your c:\windows\minidump\memory.dmp location to your public folder on the account.
then paste in a link in a the forum to get to the file

hoof8799 :

hoof8799 · Jan 30, 2014

Here i just uploaded the whole minidump folder https://skydrive.live.com/redir?resid=793261A325A253D5!104&authkey=!AAA9yr3nTebsIZg&ithint=folder%2c.dmp

johnbl · Jan 30, 2014

Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532

BugCheck 3B, {c0000005, fffff96000176483, fffff88006e38070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000176483, Address of the instruction which caused the bugcheck
Arg3: fffff88006e38070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

2: kd> k
Child-SP RetAddr Call Site
fffff880`06e377a8 fffff800`02cc3de9 nt!KeBugCheckEx
fffff880`06e377b0 fffff800`02cc373c nt!KiBugCheckDispatch+0x69
fffff880`06e378f0 fffff800`02ce9fad nt!KiSystemServiceHandler+0x7c
fffff880`06e37930 fffff800`02cf1620 nt!RtlpExecuteHandlerForException+0xd
fffff880`06e37960 fffff800`02cfe6cf nt!RtlDispatchException+0x410
fffff880`06e38040 fffff800`02cc3ec2 nt!KiDispatchException+0x16f
fffff880`06e386d0 fffff800`02cc2a3a nt!KiExceptionDispatch+0xc2
fffff880`06e388b0 fffff960`00176483 nt!KiPageFault+0x23a
fffff880`06e38a40 fffff960`00332620 win32k!HmgLockEx+0xa3
fffff880`06e38ab0 fffff960`00331b1e win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`06e38ae0 fffff960`00332a23 win32k!SFMLOGICALSURFACE:

eInitialize+0x4e
fffff880`06e38b20 fffff960`0028f197 win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`06e38b60 fffff960`002b06e8 win32k!GreSfmCloseCompositorRef+0x10f
fffff880`06e38ba0 fffff800`02cc3ad3 win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`06e38c20 000007fe`fec94efa nt!KiSystemServiceCopyEnd+0x13
00000000`0381f568 00000000`00000000 0x000007fe`fec94efa

you are using a very old version of windows with current ATI graphics drivers
basicaly the old version of the desktop window manger is trying to use your graphics card and had a bug.
I think it was related to aero interface, it was fixed years ago but you need to install the service pack and all the updates or
turn off the hardware acceleration by stopping the service if you really want to not update your system

service name: Desktop Window Manager Session Manager service

you can disable the service, see below or problem should go away with after your windows system files are fully updated

http://computerstepbystep.com/desktop_window_manager_session_manager_service.html

hoof8799 · Jan 31, 2014

so i have only to update my windows?

or just do disable the service? or both?XD

johnbl · Jan 31, 2014

I would update window, there have been hundreds (or thousands) of bug fixes over the years.
I would only disable the service if I hit this problem often and could not update for some reason.

hoof8799 :

hoof8799 · Jan 31, 2014

i had the options for update the dinwods on the shut down button i will just try to update them for a while when the BSOD appears more times after updating all the patches ect.. i will disable the service , thanks for you help dude

Getting BSOD and my pc restarts

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