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User Account gone, only Administrator account shows, says "Your account has been disabled. Please see your system admin.."

So what I'm being told happened was my Sister left her Windows 8 laptop with her 4 year old, came back and she's entirely locked out of her computer.

When I start the computer normally, the only available log-in is an Administrator account, from what I understand is a built-in Admin. account, and when I go to log-in with it, it tells me "Your account has been disabled. Please see your system administrator."

Now, I've tried going into Safe Mode and it allows me in, but when I go to Control Panel > Admin. Tools > Computer Management, there is no Local Users and Groups section.

Since that did me no good, I figured I'd try to do a System Restore, but when I click on Recovery it tells me "No restore points have been created on your computer's system drive. To create a restore point open 'system protection'". I click on system protection, but it tells me "System Protection is available only in online operating system".

I'm just completely stuck. Can anyone figure this out?
3 answers Last reply Best Answer
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  1. Best answer
    if you cant create one through control panel in safe mode

    go back into safe mode.
    (here is an example of how to create an account through cmd)

    open up cmd (start, run, cmd.exe)

    then type

    net user /add bernie

    This creates the user account.

    net localgroup administrators bernie /add


    this changes the account from a standard user to an admin
  2. shanky887614 said:
    if you cant create one through control panel in safe mode

    go back into safe mode.
    (here is an example of how to create an account through cmd)

    open up cmd (start, run, cmd.exe)...


    Alright, this allowed me to create a new Admin. account, but is my sister's original User just gone? I'm not sure if maybe it was hidden, or what.
  3. strickendead said:
    shanky887614 said:
    if you cant create one through control panel in safe mode

    go back into safe mode.
    (here is an example of how to create an account through cmd)

    open up cmd (start, run, cmd.exe)...


    Alright, this allowed me to create a new Admin. account, but is my sister's original User just gone? I'm not sure if maybe it was hidden, or what.



    it was probably deleted, best to put a password on main account and log out/lock if people like the child are near it incase this kind of thing happens

    you can backup your profiles and it might still be there but is unlikely
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