New Build, suddenly no display

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calvin_coolidge

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Oct 30, 2013
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Just finished a new build, powered up, went to BIOS no problem. While going through some of the BIOS tabs, to check temps and fan speeds, it froze up. I then did a soft reboot and now, I have no display. Anyone have any ideas on what might be the issue? I'm scratching my head as it was literally JUST working fine. Here's the list of components:

MB: ASUS M5A97 R2.0 AM3+ AMD 970
CPU: AMD FX-4130 Zambezi 3.8GHz Socket AM3+
RAM: G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
Vid Card: PNY - GeForce GT 630 Graphic Card - PCI Express 2.0 x16
PSU: CORSAIR CXM series CX500M 500W ATX12V v2.3
SDD: Kingston SSDNow V300 Series SV300S37A/120G
HDD: Western Digital WD10EZEX 1TB 7200 RPM
ODD: ASUS DVD-Writer 24F1ST - OEM

Thanks,
CC
 
Solution
A
The CMOS clear on your MB is done with a jumper with three pins. It is either labeled as CLRTC or CMOS clear. There is a jumper that connects the 1 and 2 pins for normal operation. To perform the CMOS clear ( SYSTEM OFF ), you move the jumper to pins 2 and 3 for ten seconds ( according to the manual, I usually wait a minute ), then put it back to the 1 - 2 position. Theoretically this will clear the problem you created. If it doesn't, I would still try to see if any of the POST LED's remain lit, to further focus on a problem.
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avjguy2362

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When you start up your MB has four Red LED's, one each located near the CPU, RAM, GPU and HD (sata connectors). They are all supposed to come on and then each will quickly turn off as each device communicates with the MB (BIOS). Are any of these four LED's staying on?
 
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avjguy2362

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The CMOS clear on your MB is done with a jumper with three pins. It is either labeled as CLRTC or CMOS clear. There is a jumper that connects the 1 and 2 pins for normal operation. To perform the CMOS clear ( SYSTEM OFF ), you move the jumper to pins 2 and 3 for ten seconds ( according to the manual, I usually wait a minute ), then put it back to the 1 - 2 position. Theoretically this will clear the problem you created. If it doesn't, I would still try to see if any of the POST LED's remain lit, to further focus on a problem.
 
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calvin_coolidge

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None of the LEDs are lit up, save for the SB_PWR LED. I'll try the jumper CMOS clear now.
Thanks for the help you two!
-CC
 
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avjguy2362

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Try using a different input on your monitor/output on the GPU. Do you have any other PS, or GPU to compare? Here is the Tom's check list. You already had some output, so some will not apply, but perhaps you will see something. I would disconnect everything and re-connect, just in case there was a loose connection on HD/SSD, GPU power 6/8 pin, and CPU power-8 pin.
http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems
 
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calvin_coolidge

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Will do the disconnect/reconnect for the existing parts. As far as known good parts to compare, that'll take a bit, I do have a PSU and GPU (from a build I did 2 months ago that I'm posting from now :) ) but I'll need the time to swap them. The output for the GPU on the new build is HDMI, DVI, and VGA. Currently using DVI as the monitor I have now only has DVI and VGA options. Will be able to check HDMI output in a few days as I've a new HD monitor enroute. :) I guess I could try VGA output, but I'd have to pick up a cable. I'll go through the checklist like you suggested to see if something stands out that I might have missed. I'll post after trying a few things and reassess where I'm at.
Thanks for your ideas on resolving this, avjguy!

-CC
 
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calvin_coolidge

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I did the remove/reseat for ALL parts (except for the CPU), still no joy. Not sure if this helps narrow down a problem, but I might have been too vague initially in saying 'there's no display.' When I hit the power button, components light up and fans all start turning. But it seems they all remain at a higher RPM, like when an initial boot/post begins. They don't 'settle' to a milder speed, its hard to explain, but they just SOUND like they're waiting around to be told by the systems that they can lower to a normal speed level. The system speaker also isn't emitting ANY beeps. MB LEDs were also mentioned earlier in this thread, but my board only has a DRAM_LED which doesn't light up at all, even when power is first turned on....not sure if it's supposed to flash to verify the RAM's okay on power up, the manual only says it will light up and stay lit as long as there's a problem....I'm thinking I should RMA the MB I've seen a had a VERY similar problem w/a previous build and replacing the MB fixed it. I was just hoping there might be something that could be done OUTSIDE of that this time as I'd just like to have this new comp up and running :(

Any more ideas before I ship this thing back to New Egg?

Thanks,
-CC
 
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dpbetter2000

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ok, no idea if this is the case, but does your computer have integrated graphics in addition to the regular card? Because if not, the card could be broken. If it does, disregard what i just said because the integrated graphics would have taken over and made the display work. I have heard a lot of cases about displays not working because of a broken card.
 
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avjguy2362

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First, sorry, I see that your version of the the M5A97 does not have the POST LED's. I believe the EVO version does. I use an older M5A99x R1.0 that does have the POST LED's and have found them to be quite valuable. I would call Asus, explain everything you have done ( you have been more than thorough ) and get an RA from them first, but don't ship it to them. Then call NewEgg and tell them you have already worked with Asus and have an RA from them. This will ensure that NewEgg will take your board right away. I really like these boards from Asus and especially the AI suite. I would suggest that you offer to pay the difference and go up a bit to get a model that has the POST LED's. My first M5A99x was defective after a few days and I had to drive 75 miles and take my friends system apart ( and give him an old $50 CPU cooler ) to test my CPU, which the board said was bad, but I proved it wasn't!! Is this a fun hobby! Good Luck!
 
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calvin_coolidge

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Got the replacement board today....same issue :( The only part I didn't swap out/test on the original board was the CPU as I didn't have another lying around. I did check it for bent pins but it was fine. Not sure where to go now, so I started to try and analyse whats going on. When power's applied, the system seems to be stuck in a 'reset mode' (like the reset button's being pressed) I'm not well versed in the order of the steps/checks it goes through when power is supplied to it. What's checked 1st?....CPU?....RAM? The reason I ask, is because I've done the 'remove ram/power up thing', but there's no beep from the comp speaker....shouldn't there be one when no RAM is installed? So confused/flustered/frustrated right now...maybe the comp speaker is bad, as I found it an old box of spare comp parts (my case didn't come w/one), I could pick up a new one tomorrow morning. At any rate, anyone have any other ideas?

-CC
 
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avjguy2362

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Wow, that's a bummer! OK, lets assume the reset button is the problem. Disconnect the reset pin jumper. See page 39 in your manual and you can see the bottom rightmost two pins are the reset and ground pins. Try starting with that jumper removed. The only two that matter are the PWR/Ground pins to start the computer. The Power LED light, and HD usage indicator are useful, but not necessary to start. So just to verify, that you don't have a defective reset switch, why don't you use the PWR/Ground - ONLY, just to see if you get any further.
 
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calvin_coolidge

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Bummer indeed avjguy...anywho, I removed all the system panel jumper connectors, except the PWRSW, no dice. I actually tried this earlier after the first couple of attempts to power up/post. But at THAT time, the reset light on the case stayed lit up, even AFTER I disconnected the jumper!....I thought I had the culprit at that point, but now, the light has not lit up since, connected or not....:( I didn't do the MB upgrade as you suggested but I'm now thinking I should. Is it possible that the PSU isn't supplying enough power to 'kick' things in? I used a PSU calculator for the components that are connected and it specified I'd need 450W, the PSU I'm using is 500W. I do have another PSU laying around (a 630W RAIDMAX) to switch out and see if there's any diff....your thoughts?

Thanks again for your help :)
-CC
 
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avjguy2362

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As long as the PS is "good", you have more than enough power. You have done so much already, I am looking for the absurd! I think you probably should try the other PS. Don't bother installing it, just do it the messy way... on a table next to it! OR you could get a cheap volt/ohm meter and use the probes to check the 12v pins on the back of CPU connector and the GPU 6/8 pin connectors to make sure the 12 volts is there.

https://www.google.com/search?
q=corsair+modular+power+supply+pinout&espv=210&es_sm=122&tbm=isch&imgil=xsfIAbg1EfqmCM%253A%253Bhttps%253A%252F%252Fencrypted-tbn0.gstatic.com%252Fimages%253Fq%253Dtbn%253AANd9GcSR0SZ-5YLc1T7q---AR_tmqGXUgkIWko8lPGAcP2Fc0J8yKSxF%253B1600%253B931%253BUdzJljVdLsyC2M%253Bhttp%25253A%25252F%25252Fwww.moddiy.com%25252Fpages%25252FCorsair-PSU-Pinout.html&source=iu&usg=__JA6zaOHdVED7LII26wHfnni5RoQ%3D&sa=X&ei=XvP2UqyGCJXdoATwyYHQCQ&ved=0CE8Q9QEwBA&biw=1280&bih=636#facrc=_&imgdii=_&imgrc=OaW_WsoV51qqsM%253A%3BbPZYdqxxJEm9uM%3Bhttp%253A%252F%252Fi.imgur.com%252FDv9738Z.png%3Bhttp%253A%252F%252Fhardforum.com%252Fshowthread.php%253Ft%253D1768244%3B599%3B502
and
https://www.google.com/search?q=corsair+modular+power+supply+pinout&espv=210&es_sm=122&tbm=isch&imgil=xsfIAbg1EfqmCM%253A%253Bhttps%253A%252F%252Fencrypted-tbn0.gstatic.com%252Fimages%253Fq%253Dtbn%253AANd9GcSR0SZ-5YLc1T7q---AR_tmqGXUgkIWko8lPGAcP2Fc0J8yKSxF%253B1600%253B931%253BUdzJljVdLsyC2M%253Bhttp%25253A%25252F%25252Fwww.moddiy.com%25252Fpages%25252FCorsair-PSU-Pinout.html&source=iu&usg=__JA6zaOHdVED7LII26wHfnni5RoQ%3D&sa=X&ei=XvP2UqyGCJXdoATwyYHQCQ&ved=0CE8Q9QEwBA&biw=1280&bih=636#facrc=_&imgdii=_&imgrc=__xFSq657iv7JM%253A%3BbPZYdqxxJEm9uM%3Bhttp%253A%252F%252Fi.imgur.com%252FkD2Dhhc.jpg%3Bhttp%253A%252F%252Fhardforum.com%252Fshowthread.php%253Ft%253D1768244%3B495%3B327

The CPU 8-pin has the 12 volts next to the clip and the GPU 6/8 pin connector is opposite, the ground is next to the clip.
Anyway, you can't really screw anything up or get shocked just testing any pins. Just try to get a volt/ohm meter with skinny probes so you can poke them into the back of the connectors. If you stare at the back of a few connectors with strong light you will see that the back of the metal socket inside the connector is reachable. Get a single alligator clip adapter for the ground as it should be the same everywhere. For the the Mains 24 pin connector verify the ones you can reach. some of these can be real tricky because of the bulk of wires going one way!
Maybe try a different hard drive too, just to get to BIOS.
Be absolutely certain that the RAM sticks are fully inserted. I even installed them once and I was sure they were in, but they weren't! It blew me away that I was fooled by the fact that the clips "seemed" to be in, but they weren't.
I'll keep think'n!
PS pinout
https://www.google.com/search?q=corsair+modular+power+supply+pinout&espv=210&es_sm=122&tbm=isch&imgil=xsfIAbg1EfqmCM%253A%253Bhttps%253A%252F%252Fencrypted-tbn0.gstatic.com%252Fimages%253Fq%253Dtbn%253AANd9GcSR0SZ-5YLc1T7q---AR_tmqGXUgkIWko8lPGAcP2Fc0J8yKSxF%253B1600%253B931%253BUdzJljVdLsyC2M%253Bhttp%25253A%25252F%25252Fwww.moddiy.com%25252Fpages%25252FCorsair-PSU-Pinout.html&source=iu&usg=__JA6zaOHdVED7LII26wHfnni5RoQ%3D&sa=X&ei=XvP2UqyGCJXdoATwyYHQCQ&ved=0CE8Q9QEwBA&biw=1280&bih=636#facrc=_&imgdii=_&imgrc=ICq-9Vyutr11zM%253A%3BXi_lG4J2TQV1RM%3Bhttp%253A%252F%252Fimg189.imageshack.us%252Fimg189%252F7715%252F2024pinout.jpg%3Bhttp%253A%252F%252Fforums.guru3d.com%252Fshowthread.php%253Ft%253D287485%3B624%3B405
 
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calvin_coolidge

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Yeah, I hooked up the 630W Raidmax PSU and, of course, same result. I'll fiddle w/the RAM to ensure its inserted correctly, I might even use the RAM i've got in my existing rig again...just to see...like you said, 'checking the absurd' I guess, since I've already done this....isn't that the definition of insanity?....'Doing something repeatedly and expecting a different result?:pt1cable: we'll see...

Thanks ONCE AGAIN for your efforts, avjguy!

-CC
 
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avjguy2362

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There's not much left! CPU, RAM and HD/SSD are the only things that haven't been swapped? Did you try only the HD or SSD. ( we just need any drive connected to MB to get to BIOS, it doesn't have to have an OS on it ). Perhaps one or the other has a weird short. Your memory is in the second and fourth slots from the CPU? Do you or a friend have an AM3 or newer CPU to check with (anything with a DDR3 memory controller - Phenom II or newer) ? You have two different monitors now to compare with? You might want to call Asus in Fremont CA and talk to one of there techs. I have talked to them twice about problems, although all they ended up doing was hurrying a RA to get me a replacement. My first M5A99X worked for about two weeks. I tried using the EPU switch on the MB without first installing the software (the manual doesn't say it is required). On start up the red CPU light came on and "no go" from there. Locked. In frustrated panic I ordered a 6100 CPU. Then I called an old friend and had to drive 75 miles round trip to try my CPU ( the 965 the MB said was bad ) in his system and give him an old $50 copper CPU cooler, a tube of thermal paste and clean his system, just for the inconvenience! I proved my 965 was not defective, but paid a lot to find out it was the MB. Asus assured me this problem was a fluke and had Amazon overnight me another. I use an 8350 (the 6100 was a big disappointment) now and have been smooth sailing since, but I feel your pain!
 
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calvin_coolidge

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Okay, I've FINALLY had a chance to dive back into this....1) Did a RAM swap w/known good parts, no change. 2) Hooked up just the SSD, no change. 3) hooked up just the HDD, no change. 4) Hooked up a known good HDD, no change....seems this all points to the CPU. I don't know anyone w/an AM3 CPU (2 friends have FM2's, everyone else is an Intel snob...lol). Looks like I'll be sending this CPU out for replacement, though I'm past the 30-day RMA window w/New Egg on this (picked up parts over a two month period to save some $). I assume I go through AMD exclusively now...???...have you any advice on this?

Thx,
-CC
 
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