USB port drivers for gateway FX6800-01e

The two USB ports on the top pop up part of my Gateway FX6800-01e do not work. I checked and all cables are plugged in. I bought this from a refurbisher and do not have any of the original Gateway programs installed to trouble shoot this problem. I believe it is a driver issue but no problems show up in device manager.
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    All the drivers you want, USB supported by the chipset driver.
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