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Why does my laptop keep disconnecting from my WiFi?

Tags:
  • Laptops
  • Routers
  • Windows 8
  • Devices
Last response: in Windows 8
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January 30, 2014 8:27:15 AM

Hey everyone so I have quite a frustrating problem here. I have this router here so if you guys need more information there is a link to it at the end of this. My problem is this: I am well within the range of the router so I really do not think range is the problem. The other devices that are on the router are: An Xbox 360, a desktop computer, and sometimes a Galaxy phone or two. The amount of devices connected seems to have no bearing on whether I lose connectivity or not. And the other devices such as the computer never lose connection so I think it might be my laptop. When I first got the router about 1 month ago it was fine and I never had any problems until about a week into having it. I found a way to fix this but it never stays fixed. All I do is disconnect my laptop from the WiFi and reconnect and it can stay fixed anywhere from 5 minutes to a few hours. Please help because this is extremely frustrating. If you need to know more please ask. Edit: To specify on what I mean by losing connection. The network become limited and a quick disconnect and reconnect on my laptop is how I fix it temporarily. http://www.bestbuy.com/site/netgear-n750-dual-band-wire...

More about : laptop disconnecting wifi

January 30, 2014 8:36:03 AM

It sounds like it is an issue with the wireless card in your laptop versus anything to do with the router, especially if the dropped signal is limited to the laptop. Make sure your drivers are update and if they are try reinstalling them

Edit: If that doesn't work make sure that your wireless card is both sending and receiving packets (just go under network sharing and click on the connection, status box should come up and you should see number that represent both sent and received, they should be in the millions). If it is really low report back and will see if your DNS settings are correct
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January 30, 2014 8:38:37 AM

minerva330 said:
It sounds like it is an issue with the wireless card in your laptop versus anything to do with the router, especially if the dropped signal is limited to the laptop. Make sure your drivers are update and if they are try reinstalling them


Okay I haven't tried that yet. Could you tell me where to find the drivers so I can reinstall/update them as needed?
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January 30, 2014 8:42:40 AM

you need to tell me the exact make and model of the laptop as well as the version of windows 8 your running, 64 or 32 bit and 8 or 8.1
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January 30, 2014 8:50:43 AM

minerva330 said:
It sounds like it is an issue with the wireless card in your laptop versus anything to do with the router, especially if the dropped signal is limited to the laptop. Make sure your drivers are update and if they are try reinstalling them

Edit: If that doesn't work make sure that your wireless card is both sending and receiving packets (just go under network sharing and click on the connection, status box should come up and you should see number that represent both sent and received, they should be in the millions). If it is really low report back and will see if your DNS settings are correct


Okay I am running Windows 8.1 and it is 64 bit. Edit: I went to Intel's website and the wireless driver updater said this is my wireless driver and also a quick Google search of the Qualcomm Atheros AR9485WB-EG Wireless Network Adapter and I find others with similar issues. Especially the limited part. The laptop is: http://www.bestbuy.com/site/15-6-touch-screen-laptop-6g...
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January 30, 2014 9:04:16 AM

minerva330 said:
Looks like they have updated several of their wireless drivers recently...http://support.asus.com/Download.aspx?SLanguage=en&m=Q5...

Start with the most recent Intel one, Version V16.6.0.8


Okay I'm downloading now. It shouldn't take long. I'm assuming I should also download the Qualcomm update as well? And shouldn't this stuff be auto-updating? Also I really appreciate all of your help. :) 
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January 30, 2014 9:11:38 AM

no problem and it depends, not all drivers auto update. Some do through windows update and others through a manufacturer utility. You could check the version of your current driver if you wanted to know. Regardless, sometimes just reinstalling the driver takes care of these type of issues.

And yes my next suggestion would be to download the most current Qualcomm but first try the Intel driver and see if it makes a difference
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January 30, 2014 9:21:56 AM

So I bet the problem occurred when I switched from Windows 8 to 8.1. It seems to coincide with this problem actually. And I'm thinking the drivers did not update along with everything. Also I'll let you know if this fixes the issue. Like I said though it comes and goes and might take awhile to confirm everything is back the way it should be.
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Best solution

January 30, 2014 9:25:38 AM

Willing to bet that is the issue, Asus released separate drivers for 8.1, as did most.
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January 30, 2014 9:29:02 AM

p.s. make sure to update all your drivers to 8.1 in order to avoid any future issues.
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January 30, 2014 9:32:21 AM

Will do. Does the site you linked to have all the drivers for my laptop? I will return with the status of the issue after ensuring all my drivers are up to date with Windows 8.1.
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January 30, 2014 9:35:10 AM

It does. just plug in your OS and your good to go
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August 13, 2014 6:43:32 AM

MB_Lettuce said:
12569374,0,1529839 said:
It sounds like it is an issue with the wireless card in your laptop versus anything to do with the router, especially if the dropped signal is limited to the laptop. Make sure your drivers are update and if they are try reinstalling them

Edit: If that doesn't work make sure that your wireless card is both sending and receiving packets (just go under network sharing and click on the connection, status box should come up and you should see number that represent both sent and received, they should be in the millions). If it is really low report back and will see if your DNS settings are correct
said:


My laptop is doing quite the same thing and I went and checked to see if my bytes sent/recieved is low and it is, I'm guessing my DNS setting are wrong. How would I fix them?
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September 29, 2014 8:31:52 AM

I am actually having the same problem on my HP Pavilion g series. It'll stay connected for about an hour or two and then it'll show the little yellow triangle next to the bars. I have to disconnect and connect back in order for it to work again. When I did the troubleshooting, it told me that the IP address couldn't be found, then connected back to the wifi. But it repeatedly keeps doing it and it's really annoying. Can someone help me?
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less than a minute ago

MB_Lettuce said:
minerva330 said:
It sounds like it is an issue with the wireless card in your laptop versus anything to do with the router, especially if the dropped signal is limited to the laptop. Make sure your drivers are update and if they are try reinstalling them


Okay I haven't tried that yet. Could you tell me where to find the drivers so I can reinstall/update them as needed?


I have found the problem. Go into Control Panel and then Programs and Features. Look for Intel Pro Wireless for Bluetooth Technology. Uninstall it and reboot... no more disconnects. Also, keep in mind that Windows Update will install it again. Do not let Windows Update do that. This will fix your issue as it worked for me.
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