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I can install 32bit windows but not 64bit windows

Hi. My friend had let me borrow his windows 7 disc because I have been getting non-stop blue screens. I was happy until I found out that 64bit would not install but 32 will. I've done everything I can think of to fix it.

The install goes until it gives me the infamous "please make sure all the files are available" error. It happened with the 32bit install as well but I kept trying and it eventually worked. No such luck with the 64bit though.

I was thinking about buying a new hard drive because I'm not sure exactly what the problem is. I want that to be my last resort so here I am asking for help
14 answers Last reply Best Answer
More about install 32bit windows 64bit windows
  1. I suspect a bad installation media. Maybe try it via a USB stick instead of DVD.
  2. Does the type of file matter if it's in a USB

    ISO etc?
  3. Savagepeaches said:
    Does the type of file matter if it's in a USB

    ISO etc?


    Create an ISO from that DVD (if it reads all the way through).
    Use this to create the install on the USB:
    http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool
  4. Savagepeaches said:
    Hi. My friend had let me borrow his windows 7 disc because I have been getting non-stop blue screens. I was happy until I found out that 64bit would not install but 32 will. I've done everything I can think of to fix it.

    The install goes until it gives me the infamous "please make sure all the files are available" error. It happened with the 32bit install as well but I kept trying and it eventually worked. No such luck with the 64bit though.

    I was thinking about buying a new hard drive because I'm not sure exactly what the problem is. I want that to be my last resort so here I am asking for help
  5. yes
  6. I used that tool and put it onto a USB but now I get new errors =\
    Bad pool error then I get random hard error system root ntdll.dll
  7. But the thing that confuses me is when the install gives me errors, it happens on a couple different percentages. Is that normal?
  8. Giving any error is not normal.

    Either that disk had bad files on it, or you have a hardware issue.
  9. Ugh wish I knew what the problem is. If it just a hard drive issue is just buy a new one
  10. So I disconnected my video card and tried installing windows. Same error about missing files.
    Any other suggestions?
    Also,is this a hard drive specific problem? I've run the memory test and it detected no problems. I can't run memtest as I cannot get onto windows. Unless it's possible to run it before then.
  11. Bump
  12. Bump
  13. Best answer
    Don't bump. Patience is the key

    A boot CD like Hirens BootCD will allow you to check the hardware
    http://www.hirensbootcd.org/download/
  14. Is your system a very old one? You need a 64-bit CPU in order to install 64-bit Windows. What is your CPU model?
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