My new windows 8 laptop freezes multiple times a day

UglierBetty

Honorable
Feb 1, 2014
1
0
10,510
I just the laptop in November - my old laptop that I had owned for ~4 years died on me.

The very first day with the computer, I was browsing the internet and it just froze. It froze for what seemed like over a minute.



Every day since, it's been doing this randomly. If I'm doing ANYTHING... if I have an application open, it'll just randomly freeze when I least expect it.


I can move the cursor around the screen, but other than that nothing responds. It sometimes lasts for over a minute and even sometimes over multiple minutes. I have to hold ctrl+alt+delete for a good 30+ seconds to open task manager before anything happens at all.


Sometimes my computer will just give up and restart itself when it freezes.



I know it's not anything I've done with it, because the store set it up, and it has been doing this since the first day I got it.


it's a Toshiba laptop with an AMD10 processor (not quite sure what else to say)