Sudden blue screen appear and restart

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bjcyber

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Jun 8, 2012
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i have pc with following spec.

win 7 32bit
Intel DG41WV
intel core 2 duo E7300 2.66
4GB DDR 3

2 days ago when i boot my pc it lost display for several times. also after starting windows i can't even move my mouse. so i restart in safe mode and it worked fine. i tried to restore windows. when it not working i installed windows without formatting the drive 64 bit version. then after couple hours i faced the same issue. then i update all drives to latest. Then i had to install windows again. but i haven't install any drivers. but i update windows. now several times when i'm working i lose display. then after few minutes it restart it self. after reboot it says following error code.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003EC94E0
BCP2: FFFFF88003E3ECB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


please help.
 
Solution
J
the last graphic driver for that system was posted in 2009. I would open the system up and blow the dust out of all the fans and make sure the fans are still spinning. on a old system they can stick or get blocked by dust and the board over heats and the on board graphics processor fails.
when windows attempt to reset the graphics processor to get it working again. if that fails you get the bluescreen you got.
Bug Check 0x116: VIDEO_TDR_ERROR.

the only other thing that would cause this would be file corruption and you can check for that.
run a admin command prompt
then run the command
sfc.exe /scannow <-------- this will look for core os files that have been corrupted and repair them

here is a link to the drivers but i...
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dizzyh

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Apr 11, 2013
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BCCode: 116 refers to a problem with your graphic card. If booting in safe mode and there is no bluecreen, most likely it is a driver problem. I would do a clean format of windows, then go to the graphic manufacture website and get the latest driver from there.
 
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bjcyber

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i don't have separate graphic card. I'm using onboad VGA. i tried re installing windows twice. but i didn't format the drive. do i have to try that...?

 
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dizzyh

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Apr 11, 2013
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Look to see if there were any Microsoft Updates recently installed prior to you getting a BSOD. If so, you can uninstall the update. You can also try to update the chipset drivers for your motherboard. Go to the link below and download Intel® Chipset Device Software for G41 Express Chipset and Graphics and Intel® Graphics Media Accelerator Driver for G41 Express Chipset.

If the above does not work I would format and install Windows again.

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%C2%AE+4+Series+Chipset+Boards&ProductProduct=Intel%C2%AE+Desktop+Board+DG41WV
 
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johnbl

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Nov 4, 2012
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the last graphic driver for that system was posted in 2009. I would open the system up and blow the dust out of all the fans and make sure the fans are still spinning. on a old system they can stick or get blocked by dust and the board over heats and the on board graphics processor fails.
when windows attempt to reset the graphics processor to get it working again. if that fails you get the bluescreen you got.
Bug Check 0x116: VIDEO_TDR_ERROR.

the only other thing that would cause this would be file corruption and you can check for that.
run a admin command prompt
then run the command
sfc.exe /scannow <-------- this will look for core os files that have been corrupted and repair them

here is a link to the drivers but i expect you already have them because they are very old.

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%C2%AE+4+Series+Chipset+Boards&ProductProduct=Intel%C2%AE+Desktop+Board+DG41WV

 
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