External HDD not being recognised my My Computer

Psiethyr · Feb 2, 2014

So, recently, I knocked my my external Samsing M3 HDD against the cupboard when moving the desktop around, since then My Computer refuses to acknowledge it is plugged in, however, it will appear on Device Manager and Windows makes the noise when it knows a USB has been plugged in.
Also, if I attempt to boot with the device plugged in it gets stuck on "Configuring Device Manager" and won't boot and I have to restart.

I have attempted this on multiple computers to no avail.

Any help?

fzabkar · Feb 2, 2014

If the drive doesn't spin up and instead produces a soft beeping or ticking sound, then it will probably have a stiction fault (heads stuck to platters) or a seized spindle motor.

Psiethyr · Feb 2, 2014

There's a soft beeping, for 3-4 seconds after it's intially plugged in then nothing.
Should it be a stiction fault is there any way I can fix this?

fzabkar · Feb 2, 2014

Here is a video showing how a SalvationData trainer does it. Note that he would normally be doing this in a cleanroom, and he would be wearing rubber gloves.

http://www.mediafire.com/download/cvo59tzl5lvvaeu/seagate_stuck_head.zip
http://malthus.zapto.org/viewtopic.php?f=88&t=622

Alternatively, you could try "percussive maintenance", but there are significant risks.

BTW, the platters must be rotated in their normal direction of motion, namely the direction that the headstack is pointing. If you rotate them in the wrong direction, you may tear off the head sliders.

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External HDD not being recognised my My Computer

Psiethyr

Honorable

fzabkar

Judicious

Psiethyr

Honorable

fzabkar

Judicious

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