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Internet connection, but browsers aren't working on specific computer

My computer says it's connected to the network and the internet but my browsers (tried firefox and ie) aren't. Everything was working fine, i turned the computer off and back on later and now...

I only have this problem on a specific computer in the house, all other work fine.
I've tried releasing/resetting my ip address.

I'd be grateful for any help. Please and thank you.
79 answers Last reply Best Answer
More about internet connection browsers working specific computer
  1. after releasing / renewing your IP, check which DNS are assigned to your wireless adapter.
  2. RaDiKaL_ said:
    after releasing / renewing your IP, check which DNS are assigned to your wireless adapter.


    how do I do that?
  3. from cmd type ipconfig /all, look for your wireless adapter and look what IP(s) does it have under "DNS Servers"

    While on cmd try making a ping to 74.125.229.250, see if you get any reply.
  4. RaDiKaL_ said:
    from cmd type ipconfig /all, look for your wireless adapter and look what IP(s) does it have under "DNS Servers"

    While on cmd try making a ping to 74.125.229.250, see if you get any reply.


    DNS Servers...there's an ip addresss there
    and I get a reply from 74.125.229.250
  5. Best answer
    if you got a successful reply from 74.125.229.250 then your wireless adapter is correctly associating with your wireless router (and getting the correct default gateway information) your browsers not working point to an incorrect DNS configuration (or a bad configured proxy setting).

    Try the following: go to control panel->network and sharing resources center-> Change adapter configuration:
    double click on your wireless adapter->properties->double click on "Internet protocol Version 4"-> Use the following DNS address.

    Once there type in primary DNS server: 8.8.8.8

    After that try browsing any website, it should work... also make sure your browser has no proxy configured (where to set it will differ depending on your browser, look for options->network->proxy settings or something like that).
  6. RaDiKaL_ said:
    if you got a successful reply from 74.125.229.250 then your wireless adapter is correctly associating with your wireless router (and getting the correct default gateway information) your browsers not working point to an incorrect DNS configuration (or a bad configured proxy setting).

    Try the following: go to control panel->network and sharing resources center-> Change adapter configuration:
    double click on your wireless adapter->properties->double click on "Internet protocol Version 4"-> Use the following DNS address.

    Once there type in primary DNS server: 8.8.8.8

    After that try browsing any website, it should work... also make sure your browser has no proxy configured (where to set it will differ depending on your browser, look for options->network->proxy settings or something like that).
  7. Radical, thanks a lot. It worked like a charm. U saved me a lot of hassle. Champion. Have a good weekend
  8. Glad to see it helped you as well PChallenge.
  9. RaDiKaL_ said:
    if you got a successful reply from 74.125.229.250 then your wireless adapter is correctly associating with your wireless router (and getting the correct default gateway information) your browsers not working point to an incorrect DNS configuration (or a bad configured proxy setting).

    Try the following: go to control panel->network and sharing resources center-> Change adapter configuration:
    double click on your wireless adapter->properties->double click on "Internet protocol Version 4"-> Use the following DNS address.

    Once there type in primary DNS server: 8.8.8.8

    After that try browsing any website, it should work... also make sure your browser has no proxy configured (where to set it will differ depending on your browser, look for options->network->proxy settings or something like that).


    PChallenge said:
    RaDiKaL_ said:
    if you got a successful reply from 74.125.229.250 then your wireless adapter is correctly associating with your wireless router (and getting the correct default gateway information) your browsers not working point to an incorrect DNS configuration (or a bad configured proxy setting).

    Try the following: go to control panel->network and sharing resources center-> Change adapter configuration:
    double click on your wireless adapter->properties->double click on "Internet protocol Version 4"-> Use the following DNS address.

    Once there type in primary DNS server: 8.8.8.8

    After that try browsing any website, it should work... also make sure your browser has no proxy configured (where to set it will differ depending on your browser, look for options->network->proxy settings or something like that).




    Hi Radical,

    I have the same issue and have worked through these steps but still can not view any websites. any Ideas? Thanks
  10. RaDiKaL_ said:
    Glad to see it helped you as well PChallenge.


    Hi Radical,

    I have the same issue and have worked through these steps but still can not view any websites. any Ideas? Thanks
  11. RaDiKaL_ said:
    Glad to see it helped you as well PChallenge.


    Hi Radical,

    I have the same issue and have worked through these steps but still can not view any websites. any Ideas? Thanks
  12. Hi mcullen55, when you make the ping test to 74.125.229.250 from cmd, do you get any successful reply?
  13. RaDiKaL_ said:
    Hi mcullen55, when you make the ping test to 74.125.229.250 from cmd, do you get any successful reply?


    Yes!
  14. please copy here whatever result you get after typing the following in cmd: nslookup www.gmail.com

    also copy your pc's IP address, subnet mask, default gateway and dns servers to ensure it's properly configured, you can get all this info by typing at cmd: ipconfig /all (just copy the part that belongs to your network interface)
  15. RaDiKaL_ said:
    please copy here whatever result you get after typing the following in cmd: nslookup www.gmail.com

    also copy your pc's IP address, subnet mask, default gateway and dns servers to ensure it's properly configured, you can get all this info by typing at cmd: ipconfig /all (just copy the part that belongs to your network interface)


    The result was
    Server: google_public_DNS_a.google.com
    address: 8.8.8.8

    Non authoritative answer:
    Name: googl mail.l.google.com

    Here is the other data
    IP:192.168.1.10
    subnet mask: 255.255.255.0
    Default gate: 192.168.1.1
    DNS Server: ?? I didn't see that.

    Thanks for the help.
  16. Ok, from what I see your pc NIC is properly configured and it's being able to translate URLs, the problem must be in your browser, maybe a Proxy setting or a firewall blocking your browser, if you can't find any setting blocking your browser's connection try browsing with another one like Chrome or Firefox or Opera (assuming you're using IE right now).
  17. RaDiKaL_ said:
    Ok, from what I see your pc NIC is properly configured and it's being able to translate URLs, the problem must be in your browser, maybe a Proxy setting or a firewall blocking your browser, if you can't find any setting blocking your browser's connection try browsing with another one like Chrome or Firefox or Opera (assuming you're using IE right now).


    I have tried to connect with everything IE, Firefox and chrome. No luck.
  18. RaDiKaL_ said:
    Ok, from what I see your pc NIC is properly configured and it's being able to translate URLs, the problem must be in your browser, maybe a Proxy setting or a firewall blocking your browser, if you can't find any setting blocking your browser's connection try browsing with another one like Chrome or Firefox or Opera (assuming you're using IE right now).


    This all started with a proxy issue. If found a solution online that required me to start in save mode because when I uncheck the Proxy server it would automatically recheck. anyway, this solver the proxy issue but now i am unable to connect to the internet.
  19. How is your network configured? is it like: Internet connection->modem/router->pc ? or is there any server in between?
  20. RaDiKaL_ said:
    How is your network configured? is it like: Internet connection->modem/router->pc ? or is there any server in between?


    internet connection->modem/router->pc
  21. I wonder why there is a proxy configured in first place... anyways, perhaps the proxy settings defaults itself on internet settings, but try once more with firefox, go to options->Advanced->Network->Connection settings and set it to "No Proxy".

    See if you can browse in firefox with that setting.
  22. RaDiKaL_ said:
    I wonder why there is a proxy configured in first place... anyways, perhaps the proxy settings defaults itself on internet settings, but try once more with firefox, go to options->Advanced->Network->Connection settings and set it to "No Proxy".

    See if you can browse in firefox with that setting.


    I have try that with firefox with no success.
  23. hmm could you post an image of the error you get when trying to say, enter to www.google.com from firefox?
  24. RaDiKaL_ said:
    hmm could you post an image of the error you get when trying to say, enter to www.google.com from firefox?


    There is not error message. It a blank screen.
  25. RaDiKaL_ said:
    hmm could you post an image of the error you get when trying to say, enter to www.google.com from firefox?


    With Chrome I get "unable to connect to the internet" Error code DNS_PROBE_FINISHED_NO_INTERNET.
  26. Ahm there should be... after the browser (no matter which one firefox chrome etc) it should give you some error code, like for example: http://cyberoperations.files.wordpress.com/2012/03/screenshot-503-service-temporarily-unavailable-mozilla-firefox.png

    Try to get into www.google.com and leave it there trying to connect for a few minutes, eventually an error similar to the one above should appear.
  27. RaDiKaL_ said:
    Ahm there should be... after the browser (no matter which one firefox chrome etc) it should give you some error code, like for example: http://cyberoperations.files.wordpress.com/2012/03/screenshot-503-service-temporarily-unavailable-mozilla-firefox.png

    Try to get into www.google.com and leave it there trying to connect for a few minutes, eventually an error similar to the one above should appear.


    with firefox I enter the address in to the address bar and hit enter and the address disappears as if I never entered it.
  28. And Internet Explorer? the error you posted from Chrome seems to be caused by either an older version of Chrome or some trojan blocking your connection, which might be the case since all your browsers are failing, see if you can get any message or error code from internet explorer, and then check your system with your antivirus and with malware bytes.
  29. RaDiKaL_ said:
    And Internet Explorer? the error you posted from Chrome seems to be caused by either an older version of Chrome or some trojan blocking your connection, which might be the case since all your browsers are failing, see if you can get any message or error code from internet explorer, and then check your system with your antivirus and with malware bytes.


    Nothing with IE as well.
  30. mcullen55 said:
    RaDiKaL_ said:
    And Internet Explorer? the error you posted from Chrome seems to be caused by either an older version of Chrome or some trojan blocking your connection, which might be the case since all your browsers are failing, see if you can get any message or error code from internet explorer, and then check your system with your antivirus and with malware bytes.


    Nothing with IE as well.



    I am having the same problem! ~ just started this morning.
  31. jjb6, Chrome seems to have some issue with a recent update from what I've read in other forums, but for the other browsers try the steps I posted at the beginning of this thread.
  32. RaDiKal_,

    My daughter's computer is having the same problem. I have used your solutions for in this thread for IE, Chrome and Firefox. Ping was good and reset the DNS server to 8s. I was able to download and install an Adobe update a few minutes ago without any browser so I know the connection is good. I have run the appropriate anti virus and Malwarebytes. I am also getting no error message except for the same one as mcullen55 in chrome. Any further suggestions? Thanks!
  33. Hi there NobbyM, hmm so you can browse in other machines without issues except with your daughter's pc?

    One thing to check.. maybe the ISP you use has some policy regarding which DNS is used, find out which DNS your ISP usually configures (look at the DNS of another pc in your home) and configure it in your daughter's pc instead of 8.8.8.8 . Beyond that, looks like something is blocking the access to port 80 (HTTP) thus affecting all browsers but leaving updates and such working, perhaps a firewall or a setting in the router...
  34. RaDiKaL_ said:
    Hi there NobbyM, hmm so you can browse in other machines without issues except with your daughter's pc?

    One thing to check.. maybe the ISP you use has some policy regarding which DNS is used, find out which DNS your ISP usually configures (look at the DNS of another pc in your home) and configure it in your daughter's pc instead of 8.8.8.8 . Beyond that, looks like something is blocking the access to port 80 (HTTP) thus affecting all browsers but leaving updates and such working, perhaps a firewall or a setting in the router...


    RaDiKal_,
    I turned off the firewall and still no luck. When I compared the DNS settings to this computer the numbers were the same. I tried to connect through IE again but no luck. I then went into troubleshoot and it said it found a "Problem with the wireless adapter or access point" and fixed it. I checked the DNS again and it still matches this computer. I tried the browsers again but still no luck. On a whim I ran troubleshoot again, and it said it found and fixed the same problem as before. Tried a third time with a browser (Chrome this time) no luck, ran troubleshoot again and it said it fixed the wireless adapter. So what is making the router fail when a browser is tried?
  35. Personally I don't trust that incorporated "problem solver", never in my experience has that done anything helpful, as for what problem it detects, it could very well between it's internal tests to establish a connection to some website to ensure web browsing is working, so it is detecting there's an issue but doesn't tell us what nor where.


    I've seen today quite some people with the same issue, perhaps a new trojan that still can't get detected? they all have the same proxy issue even though no one has ever used a proxy server in their networks, try googling around maybe somebody found a solution, sadly I can only do so much from here.
  36. RaDiKaL_ said:
    Personally I don't trust that incorporated "problem solver", never in my experience has that done anything helpful, as for what problem it detects, it could very well between it's internal tests to establish a connection to some website to ensure web browsing is working, so it is detecting there's an issue but doesn't tell us what nor where.


    I've seen today quite some people with the same issue, perhaps a new trojan that still can't get detected? they all have the same proxy issue even though no one has ever used a proxy server in their networks, try googling around maybe somebody found a solution, sadly I can only do so much from here.


    Okay, thanks! I appreciate the assistance though. If necessary I will use the nuclear option and reformat the bugger.
  37. As a closure for my specific problem, this is what worked for me a few minutes ago. In the cmd line as administrator I put the following command:
    netsh winsock reset

    Then I rebooted, it worked. IE, Chrome and Firefox all working again.
  38. nice to see you finally got it working, hopefully that will help the rest as well.
  39. Thanks RaDiKaL! same issue over here.. changing to 8.8.8.8 public DNS solved it!

    I never had the proxy enabled, this issue started after I changed my router for a new one, but only in one laptop (running windows 8)
    So it seems like a DNS problem.. but the other machines are doing well with my ISP DNS so.. no idea

    :)
  40. Glad to see this post still helps other people Hortensia, maybe every ISP has a limit of dns requests per client and your laptop ended up outside of it, who knows...
  41. RaDiKaL_ said:
    if you got a successful reply from 74.125.229.250 then your wireless adapter is correctly associating with your wireless router (and getting the correct default gateway information) your browsers not working point to an incorrect DNS configuration (or a bad configured proxy setting).

    Try the following: go to control panel->network and sharing resources center-> Change adapter configuration:
    double click on your wireless adapter->properties->double click on "Internet protocol Version 4"-> Use the following DNS address.

    Once there type in primary DNS server: 8.8.8.8

    After that try browsing any website, it should work... also make sure your browser has no proxy configured (where to set it will differ depending on your browser, look for options->network->proxy settings or something like that).


    I logged in specifically to say THANK YOU for this! 4 hours of griefing and pestering my techy friend by text later, this solved both mine and my son's internet issues. He could log on Garry's Mod just fine but no Chrome, I couldn't log on Firefox or Battle.net (Blizzard app for World of Warcraft, Diablo 3, etc.)

    The command of my voice to "Ok Google, HELP ME" brought me to you and I'm back online and so is my son! Hearty thanks!
  42. fierymomof2 said:

    I logged in specifically to say THANK YOU for this! 4 hours of griefing and pestering my techy friend by text later, this solved both mine and my son's internet issues. He could log on Garry's Mod just fine but no Chrome, I couldn't log on Firefox or Battle.net (Blizzard app for World of Warcraft, Diablo 3, etc.)

    The command of my voice to "Ok Google, HELP ME" brought me to you and I'm back online and so is my son! Hearty thanks!


    Good to see it helped you as well.
  43. RaDiKaL_ said:
    fierymomof2 said:

    I logged in specifically to say THANK YOU for this! 4 hours of griefing and pestering my techy friend by text later, this solved both mine and my son's internet issues. He could log on Garry's Mod just fine but no Chrome, I couldn't log on Firefox or Battle.net (Blizzard app for World of Warcraft, Diablo 3, etc.)

    The command of my voice to "Ok Google, HELP ME" brought me to you and I'm back online and so is my son! Hearty thanks!


    Good to see it helped you as well.


    Hello RadiCal

    Looking for your help again, sorry I have tried all above option but my IE and chrome not launching at all.
    Please help.
  44. I am geeting below response after pinging 74.125.229.250:

    Packet sent =4
    Received = 0
    Lost =4 , (100% loss)

    Does that mean some problem with my router? i could acess net through other devices that uses same router though.
  45. Do you get a successful reply when pinging your router's IP?
  46. RaDiKaL_ said:
    Do you get a successful reply when pinging your router's IP?


    How do I do that? I have the same problem, but it still happens on every router I have tried so far
  47. You open cmd from "run" option in Windows start menu (alternatively while on desktop simply press windows key + R, this will launch the run dialog), from there you type "cmd" without the quotes and hit enter.

    In the black dialog type: ping 192.168.1.1 (use the IP your router has).
  48. RaDiKaL_ said:
    if you got a successful reply from 74.125.229.250 then your wireless adapter is correctly associating with your wireless router (and getting the correct default gateway information) your browsers not working point to an incorrect DNS configuration (or a bad configured proxy setting).

    Try the following: go to control panel->network and sharing resources center-> Change adapter configuration:
    double click on your wireless adapter->properties->double click on "Internet protocol Version 4"-> Use the following DNS address.

    Once there type in primary DNS server: 8.8.8.8

    After that try browsing any website, it should work... also make sure your browser has no proxy configured (where to set it will differ depending on your browser, look for options->network->proxy settings or something like that).


    What if I didn't have a successful reply after pinging 74.125.229.250?
  49. If you get a successful ping to your router (i.e. 192.168.1.1) but not to 74.125.229.250, try again to 8.8.8.8, if that one fails too it means your router isn't being able to connect to the internet, either it's not properly configured or there's an issue with your ISP.
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