Sign in with
Sign up | Sign in
Your question

5 buck to whoever solves: PLZ HELP: first install win 7 goes to black screen with cursor

Last response: in Windows 7
Share
February 4, 2014 1:28:45 AM

So I just built a computer, everything brand new.
Posts perfectly, 1 nice beep, go the bios and everything looks good, temps, processor and memory all recognized and look good, recognizes the 1 hard drive and DVD burner.

So anyway the first time I try installing windows, the GUI comes up and after agreeing to the terms and hit next and is going to go the next step installing windows and the cursor is now a spinning disc and just sits there. After maybe 10-15 mins I try restarting(should've gave it longer but haven't had that happen), Anyway, now when it starts up and boot from device, get the install bar At the bottom and then the starting windows with the waving logo and then goes blank screen with moveable cursor.
When the screens black the HDD light stays solid then blinks off and back on once then stays solid again for few seconds before blinking again, and I swear I see the caps light come on occasionally as well. Pretty damn sure this HDD is DOA -edited in

I think the hard drive is bad is what I'm guessing but after doing research, people mainly have come across this problem after they've had windows installed, so now I'm thinkin there could be a way to fix it.

Please help and thank you so much!!! I'll send you 5 bucks by mail or deposit it directly in your account or paypal or if you got b of a ill do electronic transfer or however works for you. Sorry I'm broke now or I'd offer more, but much appreciated in advance!
a b V Motherboard
February 4, 2014 1:36:46 AM

why dont u try installing again?
m
0
l
Related resources
a b $ Windows 7
a c 244 V Motherboard
a c 87 B Homebuilt system
February 4, 2014 1:37:05 AM

Getting the $5 would be more than it's worth, so I'll leave it with you.

If you can't even boot off the DVD, then it's not a problem with the HDD.

You might need to go to Intel's website and get the SATA drivers for it, and put them on a USB drive.

What's the full specs?
m
0
l
a b V Motherboard
February 4, 2014 1:38:07 AM

Try the HDD in another PC. With my very first build my HDD was bad, it would act like it was installing windows but would never get past 2%.

If you can ever get to an Install screen then make sure to DELETE-FORMAT-PARTITION
m
0
l
a b V Motherboard
February 4, 2014 1:40:04 AM

that usualy happens when the cpu is not compatible with the motherboard or wrong bios version and not supports the cpu.what are your sppecs?if you want to give someone money better take it to a computer shop so they can fix it for you and not only advice.
m
0
l
February 4, 2014 1:50:44 AM

  • the 5 dollars was merely a bonus or something. Here's full specs-

    Gigabyte 970A-UD3P mobo
    AMD-FX4300 CPU
    XFX R7 260x
    G.skill ripjaw ddr3 1600
    Corsair cx500watt
    Western digital blue 1tb
    Cooler master n400 case

    Why don't I try reinstalling? I haven't successfully installed it in the first place.
    Pretty sure the CPU is compatible.
    And after about 10 mins of sitting on blank screen with cursor that moves, the HDD light goes and stops it's repetitive blink every 3 seconds. Now just blank.
    m
    0
    l
    a b V Motherboard
    February 4, 2014 1:54:08 AM

    try usb installation as suggested
    m
    0
    l
    a b V Motherboard
    February 4, 2014 2:00:54 AM

    So it goes black after you click install, or is it right after the BIOS, or is it black at all times? Try taking out the GPU and plug your video wire into the motherboard.
    m
    0
    l
    February 4, 2014 2:06:17 AM

    It posts fine, I can go into bios, after post it says press any key to boot from cd DVD and then a bar goes across the bottom and then goes to starting windows with the flapping logo, RIGHT AFTER thAt I got a blank screen with a cursor I can move.
    My HDD light will be solid and blink every 3-4 seconds and then After 15 mins or so the HDD led is off
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 2:07:54 AM

    As above, try a USB installation, and updating the BIOS.
    m
    0
    l
    February 4, 2014 2:27:22 AM

    K I'll try that. So I Just need my windows 7 disc and how big of USB flash drive?
    Tried taking stick of ram out, same prob, tried booting in directory services repair mode, same prob.
    Is there anyway I can format this bitch from command prompt to try reinstalling fresh?

    Oh and it's win 7 64bit home
    m
    0
    l
    a b V Motherboard
    February 4, 2014 2:32:40 AM

    4+ gb flash drive

    try with usb first but patiently :p 
    m
    0
    l
    February 4, 2014 2:38:24 AM

    Patience is a virtue... And I'm gonna throw it out the window in a second...

    Lol thanks everyone I'll give it a shot. I'm assuming if that doesn't work the HDD is bad?

    And no way to format from command prompt right?
    m
    0
    l
    a b V Motherboard
    February 4, 2014 2:39:55 AM

    Live-cd and format it with gparted . This takes patient specially installations - hdd issues .
    m
    0
    l
    February 4, 2014 4:29:30 AM

    A scratch on the motherboard wouldn't cause this right? I can see/feel it, it's like a 1 inch scratch, looks like a paint scratch on a car with a knife. Pretty sure I'd run into problems at post if it was an issue
    I've had one like it before and wasn't an issue
    m
    0
    l
    a b V Motherboard
    February 4, 2014 4:30:16 AM

    Scratch where ¿? on some lane of the mobo ?
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 4:31:19 AM

    Where on the motherboard? Pics?
    m
    0
    l
    February 4, 2014 4:32:51 AM

    Inbetween the processor and ram, let me see if I can take A pic
    m
    0
    l
    a b V Motherboard
    February 4, 2014 4:35:06 AM

    Yes please
    m
    0
    l
    February 4, 2014 4:45:55 AM

    Argh one sec, on my iPhone and having difficulties
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 4:55:42 AM

    Says the pic was removed.
    m
    0
    l
    February 4, 2014 5:02:31 AM

    Download a linux live CD such as Ubuntu and just test it for an hour watching vids/playing some games.

    Good way to test if the problem is hardware or software related.


    m
    0
    l
    February 4, 2014 5:26:50 AM

    https://imageshack.com/i/mr3co6j

    Sorry bad pic but hopefully can see better on monitor. I can tell it happened when they were printing the model number and tried to move onto the next mobo too fast and scraped it
    m
    0
    l
    February 4, 2014 5:32:27 AM

    https://imageshack.com/i/mzgwbjj

    From this pics pov
    The deeper part of the cut is actually closer to the flash, where u can feel it, the white is more like a scrape.
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 5:34:10 AM

    I can't see anything. Where in the photo is it?

    m
    0
    l
    February 4, 2014 5:36:23 AM

    It's right after the bold white 3.0

    First pic it's towards bottom of pic, scratch is going vertical after the 3.0 to the right of the heat sink
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 5:41:03 AM

    All I can see currently is reflections.

    Are you sure you're not just feeling the PCB tracks?
    m
    0
    l
    February 4, 2014 5:42:15 AM

    Did you scroll down? Or did my pic get cropped
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 5:44:10 AM

    I can see the 3.0, I just think that anything I can see between there and the main reflection is merely reflected of the PCB, not an actual scratch.

    It can be kind of hard to tell, though.
    m
    0
    l
    February 4, 2014 5:44:32 AM

    Should be able to see it going from the HT3.0 to the camera flash, there's several scrapes which kinda reveal the copper but a thin line which is the cut
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 5:47:36 AM

    Oh. I thought that was just the light at a particular angle, though I guess it is somewhat copper-coloured.

    Yeah, it is too similar between the photos.

    RMA it.
    m
    0
    l
    February 4, 2014 6:09:10 AM

    Damn really I mean if it was something that'd cause a problem, wouldn't I like not be able to get in the bios or do anything? My problems don't start til I try to load windows, seems like it's the hard drive. In the reviews for this 1 tb wd blue hard drive a lot of ppl got bad drives
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 6:18:54 AM

    No, that could just be causing occasional errors on the RAM, corrupting setup data.

    If you have problems booting the DVD (before you even get to selecting partitions), it's not the HDD.
    m
    0
    l
    February 4, 2014 6:26:51 AM

    Argh sucks, building this for a good friend and at his house right now. There's a SSD on sale and just debating get that but it's gonna suck if this don't fix if and have to Rma the board. I would try the USB install and format tool but he just decided on the new hard drive lol. So now I'm just worried bout the board and the DVD rom drive and the cd however slight chance that is
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 6:33:35 AM

    Have you tried doing the USB install?

    Nonetheless, I wouldn't want a board with a damaged surface. Too easy for moisture to get in and cause corrosion, amongst other things.
    m
    0
    l
    February 4, 2014 6:33:44 AM

    See when I first started it up for the first time ever with the windows cd, everything was going fine, clicked next couple times and then selected the partition and was moving on to step 2 to install windows and the cursor was just a spinning disc. I thought it crashed right there cause nothing happened for 10 mins and so I turned it off. That possibly could've fuck it up there. But I've never been able to get back to that point. It'll boot up and try to start windows but just go to a black screen with a cursor I can move, right after the starting windows flapping logo.
    m
    0
    l
    February 4, 2014 6:36:12 AM

    Yeah Argh I know I should Rma it. If I get a new hard drive and successfully install windows, can I Rma the board and pop a new one In without having issues? Obviously be same model board and everything
    m
    0
    l
    a b V Motherboard
    February 4, 2014 6:36:23 AM

    If its the little "painting" upper right to 3.0 it seems to some paint , that doesent seems to be a scratch clean it whisely and test again , reset bios and install from usb .
    m
    0
    l
    February 4, 2014 6:43:01 AM

    If you look really close there's a thin line that is a cut I can feel along with the scrape. The cut is the longest and deepest and starts from above the 0 to about 1/3 the way up the heat sink and is at it's deepest in the middle or closer to the end
    m
    0
    l
    February 4, 2014 6:45:15 AM

    I'm going to try another pic now just in case
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 7:10:06 AM

    Is the copper actually exposed, or is the coating just thinner?
    m
    0
    l
    February 4, 2014 8:13:31 AM

    In one small area the copper is exposed a little I think, scrape might've taken the top layer. Someone said that the coppers like 2mms thick or something and shouldn't mAtter but I donno if thAts true
    m
    0
    l
    February 4, 2014 8:17:19 AM

    And Actually isn't As deep as I thought so the problem area would really be where that tiny area of copper would be exposed if it is completely or not I donno but I can make out copper. Nail polish remover and super glue?
    m
    0
    l
    a b V Motherboard
    February 4, 2014 12:35:48 PM

    Does HDD have a nasty smell to it? Put it to your nose and smell it. It can still be bad and not smell.
    My first build I had WD BLUE 1TB, as soon as I booted the PC I heard the HDD spinup real fast and never work right. I just RMAd and all is well.
    m
    0
    l
    a b $ Windows 7
    a c 244 V Motherboard
    a c 87 B Homebuilt system
    February 4, 2014 7:31:11 PM

    The copper isn't 2mm thick. It depends on the PCB, but it's usually well under a millimeter.

    The issue is that any kind of moisture on those lines could affect their capacitance, which would massively increase transmission errors to the RAM. Look at how carefully those traces have been designed; they're set up to be the exact right length.
    m
    0
    l
    February 5, 2014 9:38:55 AM

    I'll smell it later today when I go back over there, I forgot to do that but I did hear weird sounds that were coming from either the HDD or the DVD burner. Odd clicking sound. And like I said before when it comes up the blank screen the hdd led is acting in that repetitious way, solid for 3-4 secs then a quick blink and repeat exactly for like 15 mins then it's off. Could be nothin, just odd. As for the mobo scrape, it seems too minuscule after really looking at it and feeling it, but should I clean it with something like nail polish remover or rubbing alcohol and put something over it to protect it? Super glue?
    Update-
    Just got a SSD yesterday and gonna put it in today. Also brought my copy of windows to rule out the windows cd if need be. And brought another DVD drive just in case. So hopefully it's up n running today! I'll be back later with results
    m
    0
    l
    a b V Motherboard
    February 5, 2014 2:08:14 PM

    Im going to guess that the SSD worked and windows was installed. Because the HDD was DOA.
    If I missed it what brand of HDD?
    m
    0
    l
    !