Solution found!
"I used to have a UK stealseries merc standard (no backlight version) keyboard. Everything was fine.
I have changed that recently to a USA merc stealth keyboard (with backlight and usb hubs).
I uninstalled the old software, Then I downloaded the 64bit US/CA driver for my new keyboard and installed it.
Now When I open Zengine to look at and edit my keys it still shows the UK layout of keys with "\" next to the Shift and Z buttons. A Big enter button with "#" next to it, etc. This is the mapping of my old UK merc keyboard not my new US merc stealth.
I installed USA languge pack in windows and removed the UK language from the controll panel.
This fixed a problem I had with keys not mapping properly when I type.
The keys themselves work well now and I don't get mismatched characters to key presses when i type. But the Zengine software still insists Im using a UK merc keyboard.
Running windows 8.1pro 64bit."
I got this solution from Steel series tech support,
Problem is solved. I hope it will help someone else.
Solution is below:
"1) Close the software (ctrl-alt-delete) -> task manager -> processes tab -> find “zboard.exe” and terminate this process.
2) Go to start -> control panel -> programs and features (add/remove programs in win xp), find the ZEngine and uninstall it.
3) Start Menu -> All Programs -> Accessories -> Run
Type “%appdata%" then click "Ok"
Find the Ideazon folder and find the SteelSeries folder (if it exists) and delete them.
4) Delete the remaining folder in directory: c:/program files/ideazon/
5) Access your Device manager through Control panel. Go to the Keyboards section and right click any applicable keyboard entry -> uninstall -> repeat this process for additional entries. Keep in mind that this will make the keyboard stop working.
6) Unplug the keyboard and restart you computer (keeping the keyboard unplugged - do not plug in until instructed).
7) Re-download the latest Z Engine drivers - please do not rely on a previous download and use the 'save' option, NOT the 'run' option: www.steelseries.com/support/downloads
8) Right click the Z-Engine installer file -> properties -> compatibility tab -> check “run this program in compatibility mode for” and select “Windows XP SP3” from the dropdown box -> check the “run this program as an administrator” checkbox -> hit apply -> hit ok
9) Right click the installer once more and click “run as administrator”
10) Once installed, plug in your keyboard and wait for drivers to successfully load, close the software (ctrl-alt-delete) -> task manager -> processes tab -> find “zboard.exe” and terminate this process.
11) Access the Zengine folder: c:/program files(x86)/ideazon/Zengine/ -> right click the “Zboard” executable -> properties -> compatibility tab -> check “run this program in compatibility mode for” and select “Windows XP SP3” from the dropdown box -> check the “run this program as an administrator” checkbox -> hit apply -> hit ok
12) Restart your computer and then verify that the settings in the Zboard executable have been saved.
13) Access your Z-Engine -> Tools -> Skins
Select "Do not use skins"
Please advise if this resolves the issue or if further troubleshooting is necessary. Thanks.
If that still does not work, can you please try installing another version of the software? We've isolated an odd bug that became present post-SP1 release where the first version installed will not work. Don't take the whole 15 step process as shown above, simply un-install and reinstall the software.
Try UK version first (if you already installed UK version, please try NA version):
64 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_UK_64.exe
32 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_UK_32.exe
If that still does not work, uninstall by using the Start -> All Programs -> Ideazon -> ZENgine -> Uninstall
64 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_NA_64.exe
32 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_NA_32.exe"
"I used to have a UK stealseries merc standard (no backlight version) keyboard. Everything was fine.
I have changed that recently to a USA merc stealth keyboard (with backlight and usb hubs).
I uninstalled the old software, Then I downloaded the 64bit US/CA driver for my new keyboard and installed it.
Now When I open Zengine to look at and edit my keys it still shows the UK layout of keys with "\" next to the Shift and Z buttons. A Big enter button with "#" next to it, etc. This is the mapping of my old UK merc keyboard not my new US merc stealth.
I installed USA languge pack in windows and removed the UK language from the controll panel.
This fixed a problem I had with keys not mapping properly when I type.
The keys themselves work well now and I don't get mismatched characters to key presses when i type. But the Zengine software still insists Im using a UK merc keyboard.
Running windows 8.1pro 64bit."
I got this solution from Steel series tech support,
Problem is solved. I hope it will help someone else.
Solution is below:
"1) Close the software (ctrl-alt-delete) -> task manager -> processes tab -> find “zboard.exe” and terminate this process.
2) Go to start -> control panel -> programs and features (add/remove programs in win xp), find the ZEngine and uninstall it.
3) Start Menu -> All Programs -> Accessories -> Run
Type “%appdata%" then click "Ok"
Find the Ideazon folder and find the SteelSeries folder (if it exists) and delete them.
4) Delete the remaining folder in directory: c:/program files/ideazon/
5) Access your Device manager through Control panel. Go to the Keyboards section and right click any applicable keyboard entry -> uninstall -> repeat this process for additional entries. Keep in mind that this will make the keyboard stop working.
6) Unplug the keyboard and restart you computer (keeping the keyboard unplugged - do not plug in until instructed).
7) Re-download the latest Z Engine drivers - please do not rely on a previous download and use the 'save' option, NOT the 'run' option: www.steelseries.com/support/downloads
8) Right click the Z-Engine installer file -> properties -> compatibility tab -> check “run this program in compatibility mode for” and select “Windows XP SP3” from the dropdown box -> check the “run this program as an administrator” checkbox -> hit apply -> hit ok
9) Right click the installer once more and click “run as administrator”
10) Once installed, plug in your keyboard and wait for drivers to successfully load, close the software (ctrl-alt-delete) -> task manager -> processes tab -> find “zboard.exe” and terminate this process.
11) Access the Zengine folder: c:/program files(x86)/ideazon/Zengine/ -> right click the “Zboard” executable -> properties -> compatibility tab -> check “run this program in compatibility mode for” and select “Windows XP SP3” from the dropdown box -> check the “run this program as an administrator” checkbox -> hit apply -> hit ok
12) Restart your computer and then verify that the settings in the Zboard executable have been saved.
13) Access your Z-Engine -> Tools -> Skins
Select "Do not use skins"
Please advise if this resolves the issue or if further troubleshooting is necessary. Thanks.
If that still does not work, can you please try installing another version of the software? We've isolated an odd bug that became present post-SP1 release where the first version installed will not work. Don't take the whole 15 step process as shown above, simply un-install and reinstall the software.
Try UK version first (if you already installed UK version, please try NA version):
64 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_UK_64.exe
32 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_UK_32.exe
If that still does not work, uninstall by using the Start -> All Programs -> Ideazon -> ZENgine -> Uninstall
64 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_NA_64.exe
32 BIT: http://cdn.steelseries.com/keyboards/zengine/ZE_25030_NA_32.exe"
Facebook
Twitter
Instagram