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New GTX 760 just gives splash screen and 3 beeps

Last response: in Graphics & Displays
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February 5, 2014 10:17:03 AM

So I have a HP P6-2000ukm with an upgraded PSU and I recently bought a EVGA Geforce GTX 760 but when I install it I get the splash screen with three short beeps and then a black screen with an underscore. When I put in the old GPU (GTX 275) it boots up fine. Does anyone know what's wrong?

Specs:
Motherboard - H-CUPERTINO2-H61-uA TX (Cupertino2)
Processor - Intel Core i3 2120
RAM - 4GB DDR3 1333
PSU - Cooler Master GX Lite 700w
February 5, 2014 11:03:24 AM

Step one: Did you remove all of the software associated with the old card?
Step two: Did you remove and re-seat the new card?
Step three: Did you follow Nvidia's directions as to the best drivers and order of installation?
Step four: Do the fans on the card spin up at start up? If not you may have a dud card. It's not that uncommon.
Step five: Do you have all of the power pins on the side of the card cabled? (Silly question, I know, but sometimes we miss the simple things.)

Good luck
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February 5, 2014 11:17:47 AM

clayofthe757 said:
Step one: Did you remove all of the software associated with the old card?
Step two: Did you remove and re-seat the new card?
Step three: Did you follow Nvidia's directions as to the best drivers and order of installation?
Step four: Do the fans on the card spin up at start up? If not you may have a dud card. It's not that uncommon.
Step five: Do you have all of the power pins on the side of the card cabled? (Silly question, I know, but sometimes we miss the simple things.)

Good luck


I have done all of those steps multiple times with no luck. When I start it up the fans on the GPU do start to spin.
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February 5, 2014 11:28:37 AM

I was a little simplistic in that last. My apologies. Because the fans spin does not mean you do not have a dud card. It could be that the simple application of power is activating the fans. But if the GPU or associated VRAM are defunct the fans might spin all the same without any valuable response from the card. Without the ability to test the card within the operating system, and the fact that the card punks the whole system, you're left with only two ideas: One - the card is bad out of the box, or Two - your setup will not support the card. I have serious reservations about the latter, but that doesn't make it impossible. I'd say go with the dud card theory and exchange it.

I wish you luck. A bad (brand new) component can be so infuriating.
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February 5, 2014 11:47:46 AM

clayofthe757 said:
I was a little simplistic in that last. My apologies. Because the fans spin does not mean you do not have a dud card. It could be that the simple application of power is activating the fans. But if the GPU or associated VRAM are defunct the fans might spin all the same without any valuable response from the card. Without the ability to test the card within the operating system, and the fact that the card punks the whole system, you're left with only two ideas: One - the card is bad out of the box, or Two - your setup will not support the card. I have serious reservations about the latter, but that doesn't make it impossible. I'd say go with the dud card theory and exchange it.

I wish you luck. A bad (brand new) component can be so infuriating.


Thanks for the replies.

So I rang EVGA and the tech support seemed positive that it's down to the card and have arranged an exchange. I'm hoping it is the card because I have read various posts online of people who have the same motherboard as I do and are having trouble upgrading their GPU. I really hope that it isn't down to the motherboard not being compatible as I really want to avoid having to replace that.
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February 5, 2014 2:20:48 PM

Well - there's a bright spot in it all: a new motherboard won't be nearly as expensive as that new video card!

Good luck
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March 5, 2014 5:42:04 PM

Global Terminal said:
clayofthe757 said:
I was a little simplistic in that last. My apologies. Because the fans spin does not mean you do not have a dud card. It could be that the simple application of power is activating the fans. But if the GPU or associated VRAM are defunct the fans might spin all the same without any valuable response from the card. Without the ability to test the card within the operating system, and the fact that the card punks the whole system, you're left with only two ideas: One - the card is bad out of the box, or Two - your setup will not support the card. I have serious reservations about the latter, but that doesn't make it impossible. I'd say go with the dud card theory and exchange it.

I wish you luck. A bad (brand new) component can be so infuriating.


Thanks for the replies.

So I rang EVGA and the tech support seemed positive that it's down to the card and have arranged an exchange. I'm hoping it is the card because I have read various posts online of people who have the same motherboard as I do and are having trouble upgrading their GPU. I really hope that it isn't down to the motherboard not being compatible as I really want to avoid having to replace that.


sorry for the bump but can you please tell me if it works out? I have the EXACT same issue, and I want to know if it is my card.
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March 25, 2014 4:16:38 PM

Had the same problem with Windows 7 on the Cupertino2 mobo and GTX 760.

Fond a solution by accident. I dont know whether step 1 or 2 are essintial, but since I had performed them before they are included here:

1: Upgrade the HP bios from v7.14 to v7.16. I have done it with no GPU in the PCIe slot. Used the mobos VGA connector for the screen.
2: Delete all Nvidia files and drivers incl. registry.
3: Build in the GTX760. Make sure both the 8 and the 6 connectors cable from the PSU (600W) is connected to the graphic card.
4: Switch on the PC. As soon as the Bios screen is coming up press F12
5: New black screen with white letters and some information on configuration. At the lower right side it should show "Network Boot".
6: Wait 1 minute. There come 2 beeps with about 1/2 minutes interval.
7: Some 15 seconds after the second beep press "ESC" and keep on pressing. After some seconds some rapid cracking sound from the PC. Dont let it disturb you. Keep on pressing "ESC".
8: After the third beep the screen gets black and a white cursor blinking on the upper left. But: Keep on pressing "ESC" with no interruption.
9: After some seconds again a new screen appears with some information in DOS style. Here you can stop pressing "ESC".
10: Again black screen a few seconds, and then: Voila! Windows 7 is starting.

I dont know why its working, but it does for me. No new mobo needed :-)
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