Win7 32bit Ultimate Freezing

jkm4201

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Feb 5, 2014
7
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10,510
After sifting through dozens of threads here, I've come to a stand still. I've been working on computers almost 20 years, most of the time I usually hit the nail right on the head the first shot, but this one is particularly stubborn and now I'm too darn frustrated to think clearly.

A family member has a M2N SLI Deluxe custom built PC with 4gb ram and Windows 7 32bit ultimate installed. Within the last week, the machine started to randomly freeze in anything graphic intensive, games, browsers, etc. Backing up however, let me start with what the machine did initially. She was playing World of Warcraft, the screen hung, windows spit out your standard run of the mill display adapter has stopped working and recovered, and then it recovered. She started playing again and then her mouse and keyboard stopped working. The system then began completely locking up randomly ever since.

Here's what I've done thus far:

1. Memtest86+ overnight.
No errors reported.

2. PSU replacement.
Having accidentally purchased an additional PSU, I decided to upgrade her PSU from a 600W to a 700W from a more reliable brand. No issues to speak of.

3. System Restore.
No change.

4. General cleaning of CPU, Heatsink, fans and ram slots.
No change. Temperatures all within manufacturer parameters.

5. Driver updates.
Generally, I keep her machine up to date, so the driver updates were all current.

6. Chkdsk diagnostics.
Ran the application, found no errors.

I suspect that memtest86+ didn't however detect a bad stick of RAM in her machine, I systematically took out each stick, rebooted, and ran a graphics card stress test on the machine to try to force a crash and it kept crashing every 3 minutes. After rotating the sticks out I finally managed to determine which stick is possibly the issue. As of 45 minutes ago, the machine is holding steady with no crashing. Then again, I thought I had narrowed the search down last night and the machine crashed after an hour.

In the back of my mind however, I'm wondering if a recent Windows Update may not be part of this problem, she says she didn't update anything but then again her age is affecting her memory and I'm suspicious that maybe she did and either doesn't want to tell me, or clearly can't remember if she did or not.

Anything you guys can offer up that I haven't already tried short of buying a new motherboard?
 

jkm4201

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Feb 5, 2014
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10,510


Might try that next go around, the machine crashed an hour and some odd minutes after I had thought I had found the bad stick of RAM, at this point I'm highly doubting this is RAM related. The CPU looks fine, no signs of overheating, temps are all reading normal. The thing is, and this is a big thing, the drive is partitioned as a dual boot machine, it does this now in both XP and Win7. Everything screams at hardware, yet I can't for the life of me find anything out of sorts.

Update:

Nope, didn't help at all. I'm going to have to reinstall windows on the machine it looks like, the drivers must be having issues, or so I would assume by what's happening. I've checked and triple checked, all drivers are up to date with the most stable versions and I just don't know what the problem is, possibly a corrupt driver? who knows.

 

jkm4201

Honorable
Feb 5, 2014
7
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10,510
Just a quick update, Day 4, I managed to get the latest drivers reinstalled, everything remains stable until I load World of Warcraft. I get about 5 minutes into the game when the whole machine decidedly locks up. I'm completely at a loss on this now.

What I tried today:

- Complete reinstall of Windows XP
- Installation of the MSN SLI Deluxe motherboard drivers
- Installation of all XP Windows Updates
- Installation of Nvidia 8800 GTS driver 332.x
- Installation of all Nvidia drivers for the board
- Stress tested graphics.
- Ran temp monitoring, all temps normal.
- Disabled front sound port (AC97)

It's 3:30am here, I've been at this for 3 days, I'm just not seeing what the problem is at this point. :/


 

ulillillia

Distinguished
Jul 10, 2011
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19,010
Graphics intensive... have you checked what the video card's temps are (not the CPU temps, the GPU ones)? It could be that your video card is overheating. Just to test, try underclocking your GPU - reduce the clock by about 20%. It's not frame rate in this case, but the lower work load should at least determine whether or not the video card is being overloaded. An 8800 GTS is quite out of date by several generations. Maybe that game doesn't support such an old video card?
 

jkm4201

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Feb 5, 2014
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10,510


All temps are normal, the 8800 GTS is still well supported by Nvidia and is perfectly acceptable in World of Warcraft. I have a suspicion that the Bios battery is failing and it reset all the settings, including the voltage settings. I spent the last 2 days reinstalling and updating windows xp professional and I think I've found the culprit but I'm not sure what the settings for the bios are at this point.

It turns out the voltages may have been off in the Phoenix Bios for the M2n SLI Deluxe. I upped the voltage temporarily to see if there was a difference and I'm no longer crashing in any of the graphic intensive games like World of Warcraft.

However, I don't know what the actual settings should be to support the SLI Nvidia 8800 GTS x2 cards I have sitting on my desk, so if anyone knows what I should be setting the bios voltages to, I'd appreciate a hand.

Currently:
CPU/Chipset HT Voltage 1.20V
Chipset Core Voltage: 1.60V
Chipset Standby Voltage: 1.60V
Chipset PCI-E Voltage: 1.50V
CPU Vcore Offset Voltage: Disabled

PSU is a 750W
Nvidia 8800 GTS SLI'ed X 2
4gb Ram DDR2
O/S: Windows XP Pro SP 3 fully updated.
Motherboard: M2N SLI DELUXE
CPU: AMD Athlon 64 x2 5600+ AM2
 

jkm4201

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Feb 5, 2014
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10,510
Quick Update:
It turns out the M2N SLI Deluxe motherboard bios battery went dead, so the Bios controlled voltages weren't keeping up the system. Once I replaced the battery and let the auto configuration kick in, we've had no issues whatsoever. So, hopefully if anyone else is having this issue, they get their bios battery tested and replace it, all should get back to normal, if not, that's what these boards are for. :)
 

jkm4201

Honorable
Feb 5, 2014
7
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10,510


Don't know for sure on that one, when she freaked out and came and got me, she didn't have a clue as to what had happened and couldn't give me any details. Either way, yeah real glad it didn't get expensive lol.