windows 8 BSOD

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nkolab

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Feb 6, 2014
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10,510
This has been happening for a while now, and it is really annoying. At random moments, my computer freezes and says "your PC ran into a problem and needs to restart, we're just collecting some error info, then we'll restart for you". There is a little error code at the bottom saying "MULTIPLE_IRP_COMPLETE_REQUESTS. I ran a program called "whocrashed" and it said that the program was ntoskrnl.exe. I'm not sure if this is very severe or just a common bug. Any help would be appreciated.
 
Solution
J
I looked at several of these this week, each time it was caused by hamdrv.sys a driver for
LogMeIn. You will want to uninstall the software or go to their paid service (no more free service)




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johnbl

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Nov 4, 2012
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I looked at several of these this week, each time it was caused by hamdrv.sys a driver for
LogMeIn. You will want to uninstall the software or go to their paid service (no more free service)




 
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Solution
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nkolab

Honorable
Feb 6, 2014
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10,510
Ok, I actually have logmein hamachi, and i never had those errors before I got the program. But i still am wondering about what whocrashed said (It said it was caused by ntoskrnl). Perhaps because the error is multiple IRP complete requests, the logmein driver is sending the second request that is already completed by ntoskrnl, causing it to crash?
 
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cyborgcity

cyborgcity

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Jan 16, 2013
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10,690
No no, I've had that error a couple of times recently as well. Saying my PC ran into a problem. I am however dl'g a full version game from Origin so I was hoping it was to do with that. I have updated all my Windows drivers extensively btw. If I still get this error I will install updated drivers from my bios website...
 
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johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
whocrashed is a pretty simple program. It just looks at the first level of debug information on in the crash dump and tries to name a cause. Ntoskrnl is the key operating system (kernel) file that all the drivers will be calling to to use any shared resources. In this case a driver made a coding error and tried to process a completed IRP (input /output request packet) That it has already(most likely) completed. The OS (ntkernel) detected the error and called the bugcheck so the driver can be fixed.




 
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