Sign in with
Sign up | Sign in
Your question

USB Drivers Not Installing - Turtle Beach Z22 Headset on New PC

Tags:
  • Turtle
  • USB
  • Headsets
  • Turtle Beach
  • Peripherals
  • Beach
  • Z22
Last response: in Computer Peripherals
Share
February 6, 2014 10:45:43 PM

Hi people!

I'm having a massive drama after upgrading my Motherboard, CPU and RAM as of 2 days ago.

Just prior to purchasing my new rig, I purchased a Turtle Beach Z22 Headset from JB HiFi (Australian Retailer). It worked to perfection on my old rig - up until I replaced my Motherboard, CPU and RAM the other day.

Now the Headset isn't recognised. It's supposed to be plug and play. It isn't anymore. I plug it in, it tries to install the driver software under the title of 'USB Audio Driver'.

It then fails to install. I'm 100% that I've plugged both the combined USB in various ports and the 3.5 cable in the correctly specified audio port. It just doesn't work. I've uninstalled the driver from my Device Manager in the hopes that re-plugging the USB part back in might sort of trick it into now working. It act like it wants to install - then fails to load the drivers.

Effectively - it doesn't work. No audio or microphone is picked up in my 'Playback' or 'Recording' Devices page under sound options. I've searched the Turtle Beach forum for a driver download. There isn't one according to their site.

I've attempted phone contact with the Australian support branch - they don't answer during the specified hours they state they're open.

I'm pretty much ready to take it back as 'Good not fit for the purpose' and get a refund for something that works......unless the great people here can suggest something that may work!


Current System
=============
CPU: Intel Core i7 - 4770 @ 3.40Ghz.
Motherboard: Asus Gryphon Z87 (Rev 1)
RAM: Kingston DDR3 PC3-1600
GPU - AMD Radeon R7 260x 9OC)


Regards,

SirenJockey

More about : usb drivers installing turtle beach z22 headset

February 8, 2014 7:44:11 PM

So – to sum up how I fixed this issue – I took the darn things back to JB Hifi – no use having a piece of $100 equipment that isn't going to work for you.

Took 'em back – paid $20 more and picked up a Plantronics GameCom 780 instead – and from the word go they work a treat!
m
0
l
March 3, 2014 12:26:45 AM

SirenJockey said:
So – to sum up how I fixed this issue – I took the darn things back to JB Hifi – no use having a piece of $100 equipment that isn't going to work for you.

Took 'em back – paid $20 more and picked up a Plantronics GameCom 780 instead – and from the word go they work a treat!


By the way, I have the same problem with Z22 headset and Windows 8.1. What OS did you have?
Does anyone have solution to this problem??
m
0
l
Related resources
March 3, 2014 6:06:24 PM

Having the same problem with win 7 after a Tech guy took over my pc and fixed some issues with kb and mouse. Really looking for a solution.
m
0
l
October 6, 2014 4:56:23 AM

Just wished to post a possible solution, for anyone like myself who had been searching on the interwebz.

The device doesn't work directly with USB 3.0 ports for some reason. On a hunch, I plugged it into a USB2 hub connected to the USB3.0 Port (only have 3.0 on the laptop) and it worked like a charm. The device was able to start with no issues, and all the feedback I was getting stopped.

Hope this helps people out.
m
0
l
!