My Toshiba Satellite C655 w/Windows 7 won't play a cd/dvd. it worked at some point, now it doesn't. i get a missing driver er

I have a Toshiba Satellite C655 with Windows 7. The cd/dvd doesn't work. I get an error code. after much effort, it shows a missing driver. i've tried reinstalling/downloading, but can't seem to get it to work. Please HELP.

Thank you!
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