Hi there,
I am a Time Warner Cable customer in upstate new york. For about a year, I used the "turbo" package (guaranteed 20mb down), and connected to the wireless network via a Netgear WNDA 3100 adapter. I recently moved into a new apartment where the internet is provided by the landlord. The ISP in this case is also Time Warner, but instead of the "turbo" package, the landlord has the "ultimate" package, which is one or two tiers of speed higher than my former package. I am still connecting to the internet wirelessly, with the same desktop computer and same netgear adapter. Here is the problem I'm running into:
When I open Final Fantasy XIV: A Realm Reborn, I am able to log in via the game launcher, and apply patches if necessary. However once I reach the title screen of the game, pressing "Start Game" (which would normally connect me to the north american datacenter) times me out, giving me an "error 2002," meaning that I could not connect to the datacenter. On the rare occasion that I am able to reach the character select screen, I am only able to get in the game proper for 1-3 minutes before getting a severe lag spike followed by a disconnect (error 90000, or "lost connection with game server).
The game server I am trying to connect to is as follows (via arrstatus.com): 199.91.189.40. I see the same failures at hops 12-14 no matter which North American server I connect to (they all belong to the 199.91.189.X series). I am able to ping/traceroute other websites with no issues whatsoever, and I do not lose connectivity during the FFXIV disconnects, leading me to believe that it is a problem specifically relating to the game.
The conclusion that I have drawn is that the failing hops are what are causing the disconnects, and the reason I am only getting them now, after having moved, is because the "Ultimate" package servers originate in NYC, and the "turbo" package servers originate in Albany. So the Albany--> Montreal route, while part of a slower package, had no "roadblocks" in it, unlike the faster NYC--> Montreal route.
The one thing I do not understand is, if the problem is out of my control and has to do with the route I am taking, why then does using a VPN tunneling service (in my case, WTFast) not fix the problem? I will boot FFXIV using WTFast and continue to get the errors upon trying to enter the game. I thought maybe one of the proxy servers used by the service was down, but after having tried Montreal servers 1&2, Boston servers 1&2, and a NYC server, I continue to have the disconnection problem.
Here is the tracert that I ran on the game server (again, if you want more IPs for game servers, I got it from arrstatus.com):
1 2 ms 1 ms 2 ms 192.168.0.1
2 29 ms 28 ms 29 ms 24.92.40.1
3 13 ms 20 ms 21 ms 24.29.42.233
4 16 ms 19 ms 30 ms 74.76.241.40
5 25 ms 35 ms 26 ms 74.76.241.193
6 30 ms 25 ms 28 ms 66.109.6.74
7 31 ms 28 ms 24 ms 107.14.17.169
8 36 ms 46 ms 37 ms 4.68.63.21
9 42 ms 45 ms 51 ms 4.69.156.30
10 45 ms 44 ms 43 ms 4.69.132.97
11 45 ms 50 ms 44 ms 4.69.141.5
12 32 ms 44 ms * 4.69.141.1
13 50 ms 44 ms 51 ms 4.59.178.74
14 51 ms 50 ms 57 ms 192.34.76.10
15 47 ms 52 ms 53 ms 199.91.189.242
16 54 ms 51 ms 56 ms 199.91.189.40
As you can see the problem is at hop 12. Other times it will be hops 13 or 14; others still will have no problems connecting at all. The only thign that remains consistent is that it's that same 12-14 range every time with the problems.
Any thoughts? If I understand things correctly I cannot "fix" this problem, so to speak, but perhaps there is some way around the faulty node, if that is indeed the problem? I would also like to know why the VPN tunneling service does not fix the issue. Thanks.
I am a Time Warner Cable customer in upstate new york. For about a year, I used the "turbo" package (guaranteed 20mb down), and connected to the wireless network via a Netgear WNDA 3100 adapter. I recently moved into a new apartment where the internet is provided by the landlord. The ISP in this case is also Time Warner, but instead of the "turbo" package, the landlord has the "ultimate" package, which is one or two tiers of speed higher than my former package. I am still connecting to the internet wirelessly, with the same desktop computer and same netgear adapter. Here is the problem I'm running into:
When I open Final Fantasy XIV: A Realm Reborn, I am able to log in via the game launcher, and apply patches if necessary. However once I reach the title screen of the game, pressing "Start Game" (which would normally connect me to the north american datacenter) times me out, giving me an "error 2002," meaning that I could not connect to the datacenter. On the rare occasion that I am able to reach the character select screen, I am only able to get in the game proper for 1-3 minutes before getting a severe lag spike followed by a disconnect (error 90000, or "lost connection with game server).
The game server I am trying to connect to is as follows (via arrstatus.com): 199.91.189.40. I see the same failures at hops 12-14 no matter which North American server I connect to (they all belong to the 199.91.189.X series). I am able to ping/traceroute other websites with no issues whatsoever, and I do not lose connectivity during the FFXIV disconnects, leading me to believe that it is a problem specifically relating to the game.
The conclusion that I have drawn is that the failing hops are what are causing the disconnects, and the reason I am only getting them now, after having moved, is because the "Ultimate" package servers originate in NYC, and the "turbo" package servers originate in Albany. So the Albany--> Montreal route, while part of a slower package, had no "roadblocks" in it, unlike the faster NYC--> Montreal route.
The one thing I do not understand is, if the problem is out of my control and has to do with the route I am taking, why then does using a VPN tunneling service (in my case, WTFast) not fix the problem? I will boot FFXIV using WTFast and continue to get the errors upon trying to enter the game. I thought maybe one of the proxy servers used by the service was down, but after having tried Montreal servers 1&2, Boston servers 1&2, and a NYC server, I continue to have the disconnection problem.
Here is the tracert that I ran on the game server (again, if you want more IPs for game servers, I got it from arrstatus.com):
1 2 ms 1 ms 2 ms 192.168.0.1
2 29 ms 28 ms 29 ms 24.92.40.1
3 13 ms 20 ms 21 ms 24.29.42.233
4 16 ms 19 ms 30 ms 74.76.241.40
5 25 ms 35 ms 26 ms 74.76.241.193
6 30 ms 25 ms 28 ms 66.109.6.74
7 31 ms 28 ms 24 ms 107.14.17.169
8 36 ms 46 ms 37 ms 4.68.63.21
9 42 ms 45 ms 51 ms 4.69.156.30
10 45 ms 44 ms 43 ms 4.69.132.97
11 45 ms 50 ms 44 ms 4.69.141.5
12 32 ms 44 ms * 4.69.141.1
13 50 ms 44 ms 51 ms 4.59.178.74
14 51 ms 50 ms 57 ms 192.34.76.10
15 47 ms 52 ms 53 ms 199.91.189.242
16 54 ms 51 ms 56 ms 199.91.189.40
As you can see the problem is at hop 12. Other times it will be hops 13 or 14; others still will have no problems connecting at all. The only thign that remains consistent is that it's that same 12-14 range every time with the problems.
Any thoughts? If I understand things correctly I cannot "fix" this problem, so to speak, but perhaps there is some way around the faulty node, if that is indeed the problem? I would also like to know why the VPN tunneling service does not fix the issue. Thanks.
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