My phone, Alcatel One Touch won't restart. It gets to the white loading screen and never passes it, it lags as I try to restart it too. I know it's a virus and I had it before and sent it off and I wiped data/factory reset it and theres still no luck, what should I do? Is there any way I can fix it without sending it off?
if you wiped it with a factory reset, it's not a virus. sounds like a crappy phone. had 4 or 5 alcatels and they all sorta sucked. never again will i buy one. The only phone viruses or malware are really only to steal info, not kill someones phone and like i said, a reset reflashes everything, wipes it all and resets it from a saved factory image. no virus can even write to that area.