Bluescreen 6.1.7601.2.1.0.256.48 Locale ID 7177

JackW · Feb 8, 2014

Windows 7 64 bit Professional - Service Pack 1
Nvidia Mobo Intel i7 CPU 920@2.67Ghz
8GB RAM
Geforce GTX670

The problem has occurred 3-4 times now with no particular pattern that I can make out.
Once I was in the middle of Battlefield 4 online, and another time I was watching an online video on the EVO website.

bluescreen - system freezes and meter on desktop shows RAM at 99%
Then Bluescreen comes on.
When rebooted this message pops up in a small window:-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 7177

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88001BBB3E0
BCP3: 0000000000000001
BCP4: 00000000000005F1
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have also had a problem while in Outlook - from time to time all colours on the screen fade to a much lighter colour and I cannot do anything and have to re-boot manually.

johnbl · Feb 9, 2014

you need to determine if the ram being used is in paged pool or non paged pool
if it is in paged pool it will be a problem with user mode app or a service

if it is in non paged pool it will be a problem with a device driver.

I would start by updating your graphics driver and your ethernet drivers
and see if you can reproduce the problem. If you can you will want to google on how to do a manual crash dump. Basically, force your system to make a full memory dump when it hangs, then someone can look at the memory dump and see what used up all of your memory.
(or you can run the tools yourself, PoolMon.exe is one you can use to find excessive pool used)

JackW · Feb 9, 2014

johnbl :

you need to determine if the ram being used is in paged pool or non paged pool
if it is in paged pool it will be a problem with user mode app or a service

if it is in non paged pool it will be a problem with a device driver.

I would start by updating your graphics driver and your ethernet drivers
and see if you can reproduce the problem. If you can you will want to google on how to do a manual crash dump. Basically, force your system to make a full memory dump when it hangs, then someone can look at the memory dump and see what used up all of your memory.
(or you can run the tools yourself, PoolMon.exe is one you can use to find excessive pool used)

JackW · Feb 9, 2014

Hi John,
Thanks for the reply. I'm afraid your advice is totally over my head, however I have a friend who has a small computer shop, and I am sure he will understand what you are advising.
I will take my PC and a copy of this to him during next week, and he can take it from there. I will definitely let you know the outcome.
thanks again - kind regards.

johnbl · Feb 9, 2014

all you really need to do Is
press control+ alt+del keys at the same time, that will bring up a list that lets you select task mangaer
when it comes up you select the performance tab, then click on the memory graph.
at the bottom of the page will be some numbers under the heading paged pool and nonpaged pool.
mine indicates
paged pool =261 MB
non paged pool =66.3 mb

basically you just need to figure out where /what process is using your memory and not releasing it

JackW · Feb 9, 2014

johnbl :

all you really need to do Is
press control+ alt+del keys at the same time, that will bring up a list that lets you select task mangaer
when it comes up you select the performance tab, then click on the memory graph.
at the bottom of the page will be some numbers under the heading paged pool and nonpaged pool.
mine indicates
paged pool =261 MB
non paged pool =66.3 mb

basically you just need to figure out where /what process is using your memory and not releasing it

JackW · Feb 9, 2014

Hello again John,
Thanks, that I understand

. In the meantime my my RAM guage on the desktop started climbing, and just before it hit +- 96% and locked everything, I managed to look in "Processes" in the Task Manager and noticed that "nvstreamsvc-exe" was giving extremely high figures (900000K+ I think), anyway MUCH higher than anything else. After manually rebooting I googled "nvstreamsvc-exe" and came across many links, one of which is this one:-

https://forums.geforce.com/default/topic/672846/geforce-experience/nvstreamsvc-exe-memory-leak/
From Carbonfibreoptic thread #12
I have done as he recommends and will now wait and see what happens - will let you know
Thanks again for your interest.

JackW · Feb 14, 2014

johnbl :

you need to determine if the ram being used is in paged pool or non paged pool
if it is in paged pool it will be a problem with user mode app or a service

if it is in non paged pool it will be a problem with a device driver.

I would start by updating your graphics driver and your ethernet drivers
and see if you can reproduce the problem. If you can you will want to google on how to do a manual crash dump. Basically, force your system to make a full memory dump when it hangs, then someone can look at the memory dump and see what used up all of your memory.
(or you can run the tools yourself, PoolMon.exe is one you can use to find excessive pool used)

JackW · Feb 14, 2014

hi johnbl, and anyone else who took the trouble to suggest answers.

Almost a week later and it seems that my problem has been solved. No re-occurrences.
Would seem to be the "nvstreamsvc-exe" that was causing everything to come to a standstill.
As noted previously, I did as suggested on this Geforce forum site :-
https://forums.geforce.com/default/topic/672846/geforce-experience/nvstreamsvc-exe-memory-leak/
(i.e. disabling the "nvstreamsvc.exe" service from starting at Windows boot) and so far all is well.
Thanks again for your interest.

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