Screen Freezes when watching videos, ect.

TopOutlaw · Feb 9, 2014

i just build my computer and i have bin having problems. The computer screen freezes randomly I was wondering what might cause this i tries updating drivers, rolling them back, changing the operating system to be on the hard drive I am stumped at this point, also when the screen freezes, i have to reboot the computer also after the screen freezes the fans continue, specifcations is a i7-4771 prossesor, 16gb of ram, motherboard gigabyte H87-D3H, a Corsair AX1200 (1200 watt ),operating system is Windows 8.1 pro . any idea and how to fix. Thanks

Beezy · Feb 9, 2014

when looking for help in a computer forum ,it helps to tell us the specifications of the computer...processor, how much RAM, motherboard model, power supply wattage and brand, preferably the model too...operating system? windows XP? vista? 7? 8? kinda in the dark here

TopOutlaw · Feb 9, 2014

Beezy :

the specifcations is a i7-4771 prossesor, 16gb of ram, motherboard gigabyte H87-D3H, a Corsair AX1200 (1200 watt ),operating system is Windows 8.1 pro. hope thats everything you need

Beezy · Feb 9, 2014

have you tried running windows built in hard drive disk check for errors or bad sectors?

TopOutlaw · Feb 9, 2014

Beezy :

Yes but it didnt help

Beezy · Feb 9, 2014

have you tried updating the BIOS? since you don't have a GPU, I imagine you are using intel HD 4000 graphics (integrated), and the power supply is clearly way more than enough to run two of your computers

chrisso · Feb 9, 2014

Did you run the disk that came with the motherboard and install all the chipset drivers?

TopOutlaw · Feb 9, 2014

Beezy :

i am using a graphics card msi r9 270x, and could the problem be power supply since my power supply was in storage for a year or 2. also the bios is updated.

chrisso · Feb 9, 2014

icluding the graphics device?

Beezy · Feb 9, 2014

are you sure you are using the right drivers? and are u connecting to the graphics card? or are you connecting through the motherboard VGA spot.

TopOutlaw · Feb 9, 2014

Beezy :

i am connect to the graphics card i just made sure and i am using AMD Catalylist control.

Beezy · Feb 9, 2014

yes but have you tried the new Catylst control center 14.1 beta? which version do you have that matters

TopOutlaw · Feb 10, 2014

Beezy :

i have the new one the catalyist control center 14.1 beta

Beezy · Feb 10, 2014

you had the problems at the older version too?

TopOutlaw · Feb 10, 2014

Beezy :

Yes u also had problems with the older catalyist control I was wondering I have read it could be a power supply problem but I don't now you can list what might cause this

Beezy · Feb 10, 2014

it could be the power supply, have you checked to make sure both the 20/24 pin and the 8 pin ATX cables are firmly secured? my 8 pin can come knocked loose kinda easy when messing with RAM sticks

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Screen Freezes when watching videos, ect.

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