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Intermittent security camera access over web

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  • Networking
Last response: in Networking
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February 11, 2014 11:13:52 AM

HELP!
I've chased my tail for 4 years trying to determine why I can see my DVR 's 16 security cameras from any device on my LAN at any time but when I attempt to access them externally from the web using any device (such as cell phone) at any other location it works for a period and then quits until I get a new IP address and even that does not always fix it more than momentarily sometimes. Sometimes even getting a new external IP address from Suddenlink does not fix it and I go buy a new router. I try resetting the router to factory specs and sometimes that helps for a time and sometimes not. It will work for a month or so and then it will not work for some months. I've spent over $1.5k on various brands of routers and even 3 different cable modems but currently have a Netgear R6300 and have had Linksys EA4500 and several others. All work for a while and then stop talking to my forwarded port (9000) for the security DVR with no warning after a period with no changes to the the router. I've checked with some programs and recently discovered the port is still closed when it is not working. From my limited router log I can see that it is connecting to LAN (connects about 32 ports just for cameras) . I do not know how to see all the open ports for all devices at one time on router to see if is >100. I read where >100 can cause problems (admit I am grasping at straws). Like many of you every device in my house (including children and grandchildren) hooks to the internet so I must have a ton of ports open at once on occassion. There are typically 2-10 devices hooked to the router at any one time. When I shut them all down except the Security DVR (wired connection from DVR) I still cannot access the cameras from offsite but can still get to . I've called router manufacturer's, DVR manufacturer (ZMODO) and even called out Suddenlink to my home to try and fix the issue. Of course each blames someone else but the problem persists and I am no closer to finding the root of the problem. Since it is always visible on the router via the LAN and the external port appears to be closed when I cannot access it from offsite from any device I believe it is a problem with the ISP or the router. It is currently in it's 5th month of not working and I need it for when I am away from home working. No tech support in the area I live. Any ideas? KD

More about : intermittent security camera access web

February 12, 2014 6:04:51 AM

Kadee Mccormick said:
HELP!
I've chased my tail for 4 years trying to determine why I can see my DVR 's 16 security cameras from any device on my LAN at any time but when I attempt to access them externally from the web using any device (such as cell phone) at any other location it works for a period and then quits until I get a new IP address and even that does not always fix it more than momentarily sometimes. Sometimes even getting a new external IP address from Suddenlink does not fix it and I go buy a new router. I try resetting the router to factory specs and sometimes that helps for a time and sometimes not. It will work for a month or so and then it will not work for some months. I've spent over $1.5k on various brands of routers and even 3 different cable modems but currently have a Netgear R6300 and have had Linksys EA4500 and several others. All work for a while and then stop talking to my forwarded port (9000) for the security DVR with no warning after a period with no changes to the the router. I've checked with some programs and recently discovered the port is still closed when it is not working. From my limited router log I can see that it is connecting to LAN (connects about 32 ports just for cameras) . I do not know how to see all the open ports for all devices at one time on router to see if is >100. I read where >100 can cause problems (admit I am grasping at straws). Like many of you every device in my house (including children and grandchildren) hooks to the internet so I must have a ton of ports open at once on occassion. There are typically 2-10 devices hooked to the router at any one time. When I shut them all down except the Security DVR (wired connection from DVR) I still cannot access the cameras from offsite but can still get to . I've called router manufacturer's, DVR manufacturer (ZMODO) and even called out Suddenlink to my home to try and fix the issue. Of course each blames someone else but the problem persists and I am no closer to finding the root of the problem. Since it is always visible on the router via the LAN and the external port appears to be closed when I cannot access it from offsite from any device I believe it is a problem with the ISP or the router. It is currently in it's 5th month of not working and I need it for when I am away from home working. No tech support in the area I live. Any ideas? KD


Hi Kadee – My name is Shannon and I am with Suddenlink. I am sorry to hear of the trouble you are having and would be happy to assist in a resolution. Please email me directly at shannon-AT-suddenlink-DOT-com. Thanks!

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